[Resolved] Yamaha Motor India — Purchase and registration of Fascino two wheeler

rmgaikwad98

from Nashik, Maharashtra

Address:

Nashik, Maharashtra, 422009

Sir, I visited the Yamaha showroom M/S Jayshree Wheels, Nashik, for purchase of Fascino Two Wheeler during first week of February, 2017, and request to handover the vehicle on 1st March, 2017 duly completed with Insurance, Registration and Fitting, etc . The sales manager told me that the vehicle can be delivered on first March 2017 duly completed in all respect only if the entire amount is paid in advance. Accordingly, I paid the amount of Rs 65500/-( which includs the RTO taxes, registration and fittings ect.) through cheque on 10th of February, 2017 and the amount of Rs 65500/- was credited to the account of the dealer on15th of February, 2017. I took delivery of the vehicle on 1st March, 2017. But the RTO registration has not been done so far. The dealer did not hand over any document of the vehicle, except the Insurance papers. Now, in spite of so many requests to the dealer and the the Company"s customer care centre, no action is being taken. Complaint has been registered by Yamaha Motor India vide no Customer complaint number is IC-29874-G9M4 dated 15th March, 2017. No action is being taken by the dealer or by the Company's customer care.

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May 11, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2017

Yamaha Motor India Customer Care's response Dear rmgaikwad98,

We regret for the inconvenience caused to you, We request you to please mail us your complaint using this link - http://www.yamaha-motor-india.com/contact-us.html

Warm Regards
India Yamaha Motor

Mar 23, 2017

Updated by rmgaikwad98 I have already mail my complaint to you and the same has been registered on 15th March. but no action has been taken by you or the dealer. Now, I want to know the reasons for not taking action in time by the dealer to get register the vehicle before delivery, as the entire amount of the vehicle was paid on 10th of February and the vehicle was delivered on 1st of March. The amount of Rs 65500/- was paid to the dealer and no action was taken till writting to the consumer forum and the amount was with the dealer. I want interest for the period from 10th February to 22nd March. as had the amount been kept in the bank I would have earn interest and moreover, the problems I faced due to non registration, could have been avoided. The concern dealer's staff may be asked to make good the loss.

Mar 23, 2017

Updated by rmgaikwad98 Today The showroom representative handed over me the RTO Tax receipt, but other documents are still awaited, and no further communication whatsoever from the company has been received.

Mar 24, 2017

Updated by rmgaikwad98 NO ACTION SO FAR HAS BEEN TAKEN BY THE YAMAHA CUSTOMER CARE CENTRE ON THE COMPLAINT AND THE DEALER HAS ALSO NOT TAKEN ACTION.

Mar 29, 2017

Updated by rmgaikwad98 NO ACTION SO FAR HAS BEEN TAKEN BY THE YAMAHA CUSTOMER CARE CENTRE ON THE COMPLAINT AND THE DEALER HAS ALSO NOT TAKEN ACTION.

Aug 26, 2017

Updated by rmgaikwad98 No action so far has been taken by the company on my complaint.

Nov 14, 2017

Updated by rmgaikwad98 THE SHOWROOM REPRESENTATIVE VISITED MY HOUSE ON 11/11/2017, AFTER A PERIOD OF 9 MONTHS AND REQUESTED ME TO GIVE THE CHESIS NUMBER, SO THAT THE CASE CAN BE CLOSED. I REFUSED TO GIVE THE SAME, AS THIS IS NOT THE PROPER SOLUTION TO MY PROBLEM. MY COMPLAINT HAS NOT YET BEEN SOLVED AND THE YAMAHA COMPANY AND THE SHOW ROOM OWNER SHOULD APOLOGIES FOR THE DELAY AND NOT ATTENDING THE COMPLAINT.

Nov 16, 2017

Updated by rmgaikwad98 TODAY I RECEIVED A MAIL FROM THE COMPANY STATING THAT NECESSARY ACTION HAS BEEN TAKEN AND THE MATTER IS CLOSED. I HAVE NOT RECEIVED ANY TYPE OF COMMUNICATION FROM THE DEALER. IT IS NOT UNDERSTOOD AS TO HOW THE MATTER IS CLOSED.

Dec 13, 2017

Updated by rmgaikwad98 complaint is still outstanding.