Yamaha Motor India — Service centre looting money as labour charge in name of yamaha

Respected Sir / Madam,
I am a huge fan of Yamaha Motorbikes and using the SZ-X motorbike presently. But, unfortunately there is one Yamaha Service Centre (PAL AUTO CENTRE), in Bolpur city of Birbhum district of West Bengal state and it is snatching and looting the money of Yamaha users in the name of Yamaha Motorbike company. Consequentially, it has damaged the market of Yamaha here and the people is going for another bike company, because of better services.

On, 23rd August, 2015, I visited the PAL AUTO CENTRE for changing chassis around the head light and speed meter cable. They charged me as per the accurate MRP of three parts (receipt attached as attachment). But, I was shocked when they charge me the labour cost.

They charged me Rs. 100 + 14% service tax = 114 rupees as labour charge, which was totally wrong and illegal. They also demanded they it was as per the Yamaha Service Charge. When I asked them for chart, they refused.

I wonder -
1. Do they have the authority to impose service tax of Central Govt. ?
2. Why they don't have service charge chart ?
3. 114 rupees charge is just for 10 minutes work ? Where a full servicing charge of bike is Rs. 200 only !!
4. Why they are providing manual bills, which do not have any authenticity ?
5. Why don't they have any Yamaha trained Mechanics ?
6. Why they are behaving with the customers in such a inhuman way ?

So, it's a keen request to you to take some immediate serious steps against such mismanagement, as there is no nearby service centre of Yamaha. I have to always visit 30 Kms far for the maintenance of my bike.

Here is the details of Yamaha Service Centre
Name : PAL AUTO CENTRE
ADDRESS: Hattala, Bolpur, Birbhum, Kavi Joydev Road, Bolpur, Bolpur - 731204
Contact No. +[protected]
+(91)-[protected]

I hope it will attract your kind attention. Wish for more enrichment of Yamaha Motorbikes.

Thanking you.

Regards,
Manoj Kr. Mukherjee
Bolpur, Birbhum