To whom it may concern,
I am writing to express my dissatisfaction with the service I received from Yamaha after my bike was damaged in the Chennai flood. I bought my bike from your authorized dealer (Sun Motors Arumbakkam) in Chennai on 09th September 2023, and I have a valid insurance policy for it.
On 04th December 2023, my bike was submerged in water due to the heavy rain and flood. I tried to contact your customer service number several times, but I could not get through. I was in a hurry to reach my destination, so I had no choice but to take my bike to a nearby mechanic and change the oil myself to make it run.
On 11th December 2023, I finally managed to reach your service center in Chennai and requested them to check and fix the other issues caused by the flood. However, they told me that those issues were covered by the insurance and that I had to pay for them out of my pocket. They also said that changing the oil myself had voided the warranty and that I was responsible for any further damage.
I find this unacceptable and unfair. I followed the instructions given in the owner's manual and did not tamper with any other part of the bike. I only changed the oil because your customer service was unreachable, and I had an emergency. I do not understand why I have to pay for the repairs that are supposed to be covered by the insurance.
I request you to look into this matter and resolve it as soon as possible. I expect you to reimburse me for the oil change and cover the cost of the repairs under the insurance policy.
Sincerely,
Suman Anandan
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