Yatri 4 Travel — Hotel reservation denied after payment | |||||
On 10 Jan I paid them RS 8999/-as per their package for CITRUS Hotel, Lonavala for 29/1 onwards two nights-they confirmed payment also.But did not send me the reservation voucher.On 28/1 the hotel told me they did not receive any booking from Yatri 4 Travel.When I contacted them they told that my booking was not confirmed! The booking was confirmed by their staff Mr Mayank on 10/1 itself when he had phoned me and when payment was made. At last moment I had to arrange an alternate accommodation for self and wife to celebrate our 33rd Wedding anniversary. I e mailed them it it was not a good business for service people to ditch their customers after collecting payment and they should return my money.They did not.They sent me a booking form on 31/1/2016 and want me to fill up and return to them. Was this information helpful? | |||||
|
Yatri 4 Travel customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
140
Pending
0
Resolved
66
View all Yatri 4 Travel contact information
We are extremely sorry for the unpleasant experience you might have had with us. We rather appreciate your efforts to
bring this into limelight. Also we would like to inform you that neither we received even a single mail on [protected]@yatri4travel.com nor any booking form from you till date.
Also you have paid on 10th of Jan and you are looking for your bookings to be done for the dates of 28 Jan 2016 which is not possible because there is a condition "All booking request made has to be 21 days in advance" which is applies
Hence, as a gesture of goodwill, we have decided not to stretch this matter anymore & we can provide you booking in future, but you are requested to follow our terms and conditions to avoid any further issues.
We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com
We would request you to kindly mention this subject: ONLINE SUPPORT with your Payment Id whenever you e-mail us for the quicker response.
Please note our customer care number is[protected]
Warm Regards As Always,
[protected]------
Ajay Hooda
Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.