[Resolved]  Yatri 4 Travel — Not confirming the booking

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:Www.yatri4travel.com

I paid for 5night and 6days plan of RS 12999 and they told that you can book any time any hotel in India before 24 days so you get priority hotel booking, I submitted the form 4th April 2016.and my booking date is 4th may 2016 at Dalhousie for 3 nights they told you get reply in 72 hrs then after that they told in two days you get confirmation today is 15th no call no confirmation not picking up phone, I already booked my up and down rail as well as flight ticket now l in tense I having a big loss I think this company is good but now I am suffering I am working if they not giving me the booking or reply and confirmation it will be big lose and haresment for my family My booking ID is Y4t8008m . I am afraid they give me escuse for non availability of rooms or giving any ordinary hotels or even not responding me what I do, It's my last mistake I never book any thing in advance I mentally disturbed for this from the day of booking

Plz plz give me the booking as per your criteria that's it
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Aug 8, 2021
Complaint marked as Resolved 
Yatri 4 Travel customer support has been notified about the posted complaint.
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Dear Mr. Prakash Amin,

Hope this email finds you well!!

This is with reference to your booking placed with Yatri 4 Travel against Payment Id's: Y4T8008M.

We have cross checked with all our correspondence and we did not find any written confirmation from our end that we are providing you bookings in any specified hotels. Please be informed that we work on promotional availability.

Hence, as a gesture of goodwill, we have decided not to stretch this matter anymore & we can provide you booking according to the booking availability before you membership expire in future.

Yatri 4 Travel reserves the right to alternate dates and hotels, in case of no availability (Under exceptional cases).

The bookings of the hotels/Resorts which are in list and other collaborated properties is strictly subject to availability.

Please note that TnC mentioned in the booklet are applicable. Please refer to the same and abide.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT WITH PAYMENT ID whenever you e-mail us for the quicker response.

Please note our new customer care number is:[protected]

Note: Consumer escalations and disputes, if any, shall be subject to the laws of India and jurisdiction of Gautam Budh Nagar Courts only.


Warm Regards As Always,
[protected]------
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.
Respexted sir
Its fact no return confirmation but mr mayank marmeting person told me by phone that you have selected hotels list all india you can get the accomodation on that hotel only, there is no written confirmation i agree now.ball in your court. Whatever booming in hotels you give we have to accept

So you just confirm us my booking date of 4th may 2016 dalhousie for 3 nights and allot me rhe hotel, else you not able to give tell me so ican see my alternativ, its almost 10 days gone for submiting the form.

If you not repond my booking confirmation i am helpless.

Your customer serive phone only ringing, mayank mobile only ringing so how i get that my booking status now only 19 days left

Its a request becuse we paid you in advance wenhave to accept whatever you give but give what as per your company rule regation


Thanks regards

Prakash amin
Dear Mr. Prakash amin,

We have come across to your online complaint!!

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken the matter with the concerned department to get your issue resolved and we will get back to you as soon as once we receive revert from the same.

Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT WITH PAYMENT ID whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Warm Regards As Always,
[protected]------
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

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