[Resolved] Yatri 4 Travel — package expired without intimation

Vyas Amit

from Ahmedabad, Gujarat

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.yatri4travel.com

I got a call from yatri 4 travel associates i, e abhishek for the package to trip to within india. They have explained the package and i said ok and i have booked my trip through yatri 4 travel on 14th-oct 2017 by paying rs8, 999 package but yatri 4 travel not inform me about package goes expired before one month via email, sms & telephonic. After that they told that they can not confirm my booking as well as can not refund my amount because package expired. I told them at least your company should inform to cm before package goes expired via any mail or telephonic way but they said that we already inform when package by by me & can not remind the same to cm before validity of package. That means company also want that this kind of situation is coming and they are safe to refund and no need to confirm booking. Till now amount not received. Pls suggest further to proceed. Now they travel is not picking my call and all the numbers are switched off. Kindly help me with this issue. Kindly help me with this issue.
Address of yatri4travel here below,
Branch office
Yatri 4 travel
33, j-4, shri ram trade centre
Sector-58, noida, up, 201301.
Phone :[protected]

Corporate office
Yatri 4 travel
Mathura, up 281001

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Oct 21, 2018

Complaint marked as Resolved

Yatri 4 Travel customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Yatri 4 Travel Customer Care's response Dear Mr. Amit,

We have come across to your request!!

This is with reference to your booking placed with Yatri 4 Travel against Payment Id's: Y4T1930AB.

As per your last email dated On Wed, Sep 19, 2018 at 12:54 PM, regarding the validity extension, We would like to inform you that we have spoken to the management and the response was negative because your package has already been expired on Aug 13 2018. We found your record that You placed your order against Payment ID : Y4T1930AB on Oct 13, 2017, the same package was valid for a period of 10 months from the date of purchase, These packages has already been expired on Aug 13 2018.

Please be informed that we would have given you extra validity if you would have raised this request before expiry date. We are extremely sorry for this, but as per the Terms and conditions once package is expired then validity extension can not done on the expired packages.

We're always very sorry to see a member leave. You can renew your membership after paying INR 7000 for Against your Payment ID, if In case you want to use the same in future.

Note: Strict legal action will be taken against the customer, who fraudulently or dishonestly makes any claim for Service / refund, which he knows to be false and not applicable under Yatri 4 Travel's rules.

Regards,

Bhumi Mehta

Online Support Team
Yatri 4 Travel

Phone:[protected]

Email: [protected]@yatri4travel.com

Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

Sep 21, 2018

Updated by Vyas Amit I am totally not satisfied with your answer.In case of customer not remember validity of package than why you guys are not inform to them via mail, SMS or telephonic way.

Means I forgot my amount 8999 than What is the meaning of 8999.You and your company cheat the people via this kind of activities.

Ok Not an issue I can go further but do not think that I forgot my money which i paid to you in face of package.

Now I am going to share this whole story to social media platform so other people can know about your fraud company & never deal with you.

I want only give me package benefit or refund my money.

Sep 21, 2018

Updated by Vyas Amit Find below complain against your company which has been raised by victims.
Related Complaints

Also I am going to share this all complain one by one to every social media platform So you can realize that.
Also I am contact all victims via social media platform and arrange police case against you company.

Also I am contact all victims via social media platform and arrange police case against you company in every local police station & your city police station.

Also I will share this story in New channel. I will contact news channel and inform them about my experience and others to and show them all complain which are raised in Indian consumer complain.

I will not let you go without proper resolution.

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