Yatri 4 Travel — refund money due to faulty commitments and unsatisfactory service

Address:

Mumbai City, Maharashtra, 400 097

"india's lowest holiday packages ever!! Starting @ 8999/- for 3n4d hotel booking only" this offer is provided by yatri4 travel on 26.08.2017.in this offer, they mentioned as follows:

"inclusion: • welcome drink on arrival• accommodation for a couple in deluxe room.• daily breakfast and dinner.• guided morning walk / short trekking.• tea / coffee maker in room.• mineral water in room.• packaged fruit juice in room.• traditional snacks in room.• campfire once during stay. (Subject to climatic conditions)• 10% discount on food & beverages.• 10% discount on curio shop.• complimentary usage of internet.• complimentary usage of gym, swimming pool, indoor games etc…•"

As per this mail, i booked a holiday package of goa through yatri4travel for the period of 01.10.2017 to 4.10.2017 for 2 couples. I made payment on 12.09.2017 of rs.17998/- for 2 couple. After completion of that procedure, they mailed me on 27.09.2017 that choose 1 hotel out of 4 hotels and mentioned inclusion of accommodation only.

Whatever they offered me in this package they not provided. I cancelled the both booking. I requested to refund the amount. Now they deny to refund the money. They informed me its a promotional package so we cant refund. Please help me to get my money back. Due to their failure commitments i cancelled the booking. It is not my fault. Please help me to resolve this issue.