[Resolved]  Yatri 4 Travel — unethical behavior in unprofessional approach

Dec 04, 2019

Yatri 4 Travel Customer Care's response Dear Mr. Mohen Tripathi,



We have come across to your request!!

This is with reference to your booking placed with Yatri 4 Travel against Payment Id's: Y4T1129AC.



As per your last email dated On Fri, Jun 14, 2019 at 2:31 PM, regarding the refund of your membership, We would like to inform you that we have spoken to the management and the response was negative because you have purchased the promotional deal and You was clearly informed that "Holiday purchased under this promotional offer is non-refundable." in the first email dated On Tuesday, 28 May 2019, 4:02:24 pm, before making the payment for this offer.

Hence, This offer is non refundable at any circumstances. However, you can use the services of this offer in future following the guidelines available on the booklet as well as mentioned on fresh booking form.

Secondly, as per your request Sales person is not answering your calls, We have already raised a callback request toward the concerns person. You will be contacted within 24-48 business hours of your request. We'll try to resolve the issue as soon as possible.

In case you need any further clarification for the same, please do get in touch with our customer care on[protected] or e-mail us on [protected]@yatri4travel.com (Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.)

Regards,
Dhrub.
Sr Executive
Online Support Team
Yatri 4 Travel
Phone:[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.