Ybm Travels — worst customer service ever

Address:

600099

I booked 2 tickets for my aged parents from urapakkam to thanjavur. The boarding point we booked was at urapakkam and the boarding time they gave us was 11:30 pm. They will provide a driver no which he will never attend. He stopped the bus 1 km away from the pickup point and asked them to come there for boarding. Since it was the middle of the night, no autos were available and they walked the distance. On boarding the bus my father enquired why the driver did not stop at the boarding point for which the driver used foul language and asked to do whatever we can. Before we called the customer care he already phoned them and told that my mother waved a slipper at him. The customer care guy pretended like nothing happened and advised me to teach manners to my mother who happens to be a headmaster. After boarding they also did not provide the water bottle they usually give. Worst experience ever having booked the ticket for high price and also feeling very embarrassed. I will never book ybm travels ever in my life and urge those with self respect not to do so.