Yedukan.com — Order number #12573- NON-DELIVERY of phone

Address:Hyderabad, Andhra Pradesh

Hi Team,

I have ordered ASUS ZENFONE5 in YEDUKAN.COM and paid 7499 by credit card on 19/6/15 my ORDER ID IS #12573.

On 19/6/15 the status of the order was PROCESSING.

On 21/6/15 status of my order was READY TO DISPATCH.I called customer care through[protected] some one picked and answerd that I would get mobile on 23/6/15.

On 23/6/15 status of my order was OUT FOR DELIVERY again I called customer service they answerd my call and told I would get mobile on 23rd evening of June 2015.

But on 23rd evening I didnt receive my order so called them no one attended my call.

24/6/2015 when i checked status of my order it was updated REFUNED with out any reason or intimation.I called customer care about 100 times they are terminating my call continuously.

still I am trying but no response from them NO MESSAGE, NO EMAIL.

I kindly request you to take some action and help me to get my money back.

Please find screen shot in attachment.

THANK YOU
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Jun 26, 2015
Updated by gkp111
HI

After giving my number here, I got a call from this number [protected] from yedukan.

He told that he is going to credit 7499 in my account now.so he asked me to tell my card number, expire date, 3digit number from back side of my card.I gave him those information.

After that he asked me OTP for transaction.He asked me that, is your bank phone number and registered number for this purchase is same?I told yes.But actually it is different.

In the same time i got call from bank, they told me that someone is trying to debit 5000 from your account i said they have to refund money for cancellation of my order.

Then person from bank told that, it is fake call dont answer that call, we are going to close your card for security reasons.

Then i continued my call to that person from yedukan then i asked him why are you asking OPT and all?, for debit that is not required..?he didint answer, he disconnected my call.
I called him again but he didnt attend my call.

the thing is my bank closed my account.so how they will refund my money.i want to give some other account number.but yedukan is not attending my call.please help me.

I request you to take action on yedukan.com as soon as possible.
Complaint comments 

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HI

After giving my number here, I got a call from this number [protected] from yedukan.

He told that he is going to credit 7499 in my account now.so he asked me to tell my card number, expire date, 3digit number from back side of my card.I gave him those information.

After that he asked me OTP for transaction.He asked me that, is your bank phone number and registered number for this purchase is same?I told yes.But actually it is different.

In the same time i got call from bank, they told me that someone is trying to debit 5000 from your account i said they have to refund money for cancellation of my order.

Then person from bank told that, it is fake call dont answer that call, we are going to close your card for security reasons.

Then i continued my call to that person from yedukan then i asked him why are you asking OPT and all?, for debit that is not required..?he didint answer, he disconnected my call.
I called him again but he didnt attend my call.

the thing is my bank closed my account.so how they will refund my money.i want to give some other account number.but yedukan is not attending my call.please help me.

I request you to take action on yedukan.com as soon as possible.

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