[Resolved]  Ylg India — About coupon

I have got my service from YLG Saloon Leela Palace Road Bangalore and I was given 2 coupons, one for Rs.2500 which was valid till March 30th which I had availed and another for Rs.2500 which was valid till April 30th. But due to lockdown I couldn’t avail the April coupon. Hence I kindly request you to provide the service of Rs.2500 as per the coupon post lockdown.
I called couple of times to the ylg Center, regarding this but no response.

FYI : I had faced similar issue last year, A ylg Employee named Nandini from HRBR layout branch, kalyanagar, Bangalore, requested me to avail a service for 5000 so that I’ll get a coupon of 4000. So i got few services got done that particular day, but I dint need any other services that day but Nandini requested me to take services so that I’ll be eligible for the coupon. Since I dint want any services, I made the advance payment of 3000 and they promised that they would get me the services when I need them. But after few days lockdown was imposed n I had to go to my hometown, but I kept asking Nandini if I’ll get the services for the advance payment of 3000 which I have made, along with the coupon of 4000 which was given to me. She promised I would get them. But when I was back to Bangalore I called Nandini, initially she confirmed that come on Tuesday n avail the services. But next day, when I made a call to make an appointment, she said they can’t give me the services for the coupon, but I asked atleast refund the money or to provide me the services for the money I had paid them i.e., 3000, but they ignored my calls n rejected giving lame reasons. So being a regular customer I don’t want to be cheated like this again.

FYI: it’s corona so I can’t risk my life n come to parlour to avail the coupon or to get services, so you should provide the customers services that is promised.
I have dropped multiple emails yet no response.