Ylg India — issue with my service at ylg kempfort mall bangalore

Address:

Bangalore

I went for a haircolor service (Global highlights) today. While choosing shade i told the stylist i need visible color and nothing subtle. I requested him for two shades for alternate streaks. My friend also came along for same service. While hers was perfectly fine, my stylist chose to mix both the shades together and put it. When i asked him he said, it will come out nice.
While it looks ok but it's subtle not how i wanted. Also when i am paying approx 4k for a service, i think the choice to decide should be mine.
When i requested to raise a complaint, i was told they don't have a complaints book. Also nobody even asked if we liked the service.
Is it like, you come, we decide for you, you just pay money??