YU Mobiles — Yu yureka mobile device

Address:400092
Website:www.yuplaygod.com

My device have display issue. On complaining about the same, I was been inform that I would be getting replacement of it as it is under warranty. Even after 2 months, I am yet to get replacement. Everytime I complain in customer care, I am been provided a fake timeline which is never met. I have register my issue on 8th Dec'15. They provided waybill no on 26th Dec'15 for device dispatch but it is yet to be dispatch from their end.
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Most pathetic and un profession support system ever experience. Every time I called, support team, has not provided me relevant details. What I received from them is fake timeline which is never met by them. Wish I could provide negative rating to this product.
mail communication with support team, even after taking more than 2 months, they are yet to give final timeline when it would be dispatched.

Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU
dear Yu Team,

Everytime I call to your customer support team, I am been inform same thing...In past 2 months I havent receive any call from your representatives. All I get fake timeline from your support team which is never met. Your team is not aware of the exact scenario or status of the issue. In a day I call twice or thrice...everytime I get different feedback and different timeline. So I have lost hope in your support system and dont feel that your team would be able to resolve the issue. Frankly speaking I never ever would again like to get associated with Yu neither I would recommend anyone. And related to your support system or device built quality, I am not the only one complaining. There are hell lot of people who have abuse it in amazon, complain forums etc.

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