Zaakpay.com — Deposited related

I was trying to add 100000 rupees to my fab11 app on 10th Oct 2020. My transaction of 100000 rupeees got failed but money has been debited from my account. Regarding this i have already mailed t thousands of times to my fab 11 customer care . I have called to sbi customer care. They told money is already debited its pending with the merchant side. Its been more than 30 days still not refunded. One week back my fab11 have sent me a mail that they got a confirmation from mobikwik and zaakpay. it will be refunded in my bank account still not refunded . The reference no is [protected]IGAJPHWYU1. Please do the needful as soon as possible.they have sent me different reference numbers for this refund but nothing is helpful.
These are the reference numbers
ZP5b14cf94d7abe
ZP5b14f548c88fb
ZP5b14f190ccddb
ZP5b14f548c88fb
ZP5b14f0ed04cec.
Please refund my money