Zapvi — Did not gave my refund back

Address:23-24, 4th Floor, Girivar Industrial Park, Saniya Hemad Village, Near Saroli, Surat-kadodara Road, Surat, Gujarat – 395006
Website:www.zapvi.in

I had ordered a mobile back cover from this website with Order ID 9016486. But due to some issues. I cancelled it within 1 hour from order placement. I received a message that I will get my money back after a deduction of Rs 60/. But then I got another Mail that my refund was cancelled and the reason being that we were unable to process it. I Emailed them regarding this matter but I got no response. Now being helpless, I am complaining in the consumer forum against this. I am not getting any satisfactory response from their side. They are not even available on phone to solve the problem.
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    23-24, 4th Floor, Girivar Industrial Park, Saniya Hemad Village, Near Saroli, Surat-kadodara Road, Surat, Gujarat – 395006
    India
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