Zapvi — Replacement not provided

Address:22 2nd Floor Girivar Industrial Park, Saniya Hemad Village, Near Saroli, Surat-kadodara Road, Surat, Gujarat – 395006
Website:zapvi.in

I have ordered 3 phone cases from Zapvi and received such on 17 th October. One of the case was defective and hence I claimed replacement or refund provided by company if complaint within 3 days of receiving but they haven't been replying to my complaint in there provided mail I'd [protected]@zapvi.in.
It's been 9 days since I have complaint and they claim to reply within3-6 hours 24*7 days
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    22 2nd Floor Girivar Industrial Park, Saniya Hemad Village, Near Saroli, Surat-kadodara Road, Surat, Gujarat – 395006
    India
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