I am writing to formally lodge a complaint regarding my Zebronics Thunder Pro headphones, which are currently experiencing significant technical malfunctions that hinder regular use.
I have encountered the following persistent issues:
Connectivity Delays: The device takes an unusually long time to pair and connect to known devices.
Spontaneous Disconnection: Even after a successful pairing, the headphones frequently disconnect without any user intervention.
Audio Distortion: There is a consistent "tingling" or static-like noise emanating from the speakers.
Sound Dropout: The audio frequently cuts in and out (breaking of sound), making it impossible to listen to media or take calls.
I have attempted basic troubleshooting, including unpairing/repairing the device and ensuring it is fully charged, but the issues persist. As these headphones are not performing to the expected standard, I request that you look into this matter immediately.
Please let me know the required steps for an official inspection, repair, or replacement under warranty. I have my proof of purchase ready to provide upon your request.
I look forward to your prompt response and a resolution to this matter.
Sincerely,
Pritam Bairagi Was this information helpful? | 
Post your Comment