Zefo — Refund amount not yet received for bed

Address:

bangalore

I purchased the bed from Gozefo which then I returned as no one came for installation. They mention that refund amount will be received in 5-7 days . But its more than 2 weeks and I have not got the amount back.
They are not replying to my mail regarding this enquiry.
The reference ID for refund was : erf_b379668d43d437db
The ticket id was :[protected]