I am writing to formally raise a complaint regarding my recent order worth ₹905, which was not delivered despite my waiting for the delivery. To my surprise, the order was cancelled by Zepto without my consent or prior approval.
This experience has caused significant inconvenience, frustration, and mental stress. I placed the order with the expectation that it would be delivered within the promised timeframe. Instead, I spent considerable time waiting for the order, only to find that it had been cancelled due to what appears to be a service or system issue on Zepto's end.
My concerns are as follows:
The order was cancelled without obtaining my consent.
The ordered products were never delivered despite my waiting for them.
There was inadequate communication regarding the status of the order.
The incident caused unnecessary inconvenience, wasted time, and mental distress.
I have not received a satisfactory explanation for the cancellation and service failure. I talked with Mr. Naresh Gajanan Kanti on this from Zepto. But no resolution
Consider providing suitable compensation in the form of a refund of delivery charges, coupon, or other goodwill gesture for the inconvenience caused.
Please treat this matter seriously and respond within a reasonable timeframe. If I do not receive a satisfactory resolution, I reserve the right to escalate the matter to the appropriate consumer grievance and consumer protection authorities.
Order Details:
Order Number: __RGLOJPAGF16114________
Order Date: ____20 Jul 2026______
Order Value: ₹905
Mobile No: [protected]
Consumer Name: Kiran Jadhav
I look forward to your prompt response and resolution.
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