Zestmoney — Cashback not received Rs 3500

sonu_luckee6

from Noida, Uttar Pradesh

Nov 15, 2022

Address:

ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

LOAN ID[protected]AE31 (Cashback Rs 3000 not received after 03EMIs)
LOAN ID- 83BC9F68ABDB (Cashback Rs 500 not received after 03EMIs)

Both are promotional offers and after completing 03EMIs and more I didn't received Rs 3500 for both loans.

I reached to customer care and seniors multiple times from last 03months however they didn't provide better resolutions.

They only suggest to wait and creating new request IDs on every call but amount is never credited to my bank.

I also sent email to Mr. Sudharshan Krishnamurthy Email ID: [protected]@zestmoney.[protected]@zestmoney.in however now I have to reach RBI for this NBFCs

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Comments

headache1

from Bengaluru, Karnataka

Nov 30, 2022

Switch off the auto debit feature 1st
Then call and tell them you are not going to pay next emi.
Even then if they don't credit your cashback after 5th of month, just don't pay
They'll put your cash back after few days and will ask u to pay the Emi.😅
Take screenshot/record calls for future (if needed).
Did the same thing except 1st step resulted in 1000 rupees ECS return charges. I haven't paid them till today but I got back my cashback, still waiting for 1000 rupees loss to be repaid to me.