[Resolved] Zestmoney — Credit limit blocked

[Resolved] Zestmoney — Credit limit blocked

K Keerthiprabha Nov 20, 2021 May 23, 2023 This thread was updated on May 23, 2023

Registered number is [protected] I'm using zestmoney for more than 3 years and so far there was no missed payment in the past expect the one which was hard during the Corona time and even that I have cleared without taking any settlement options and closed all the loans and I'm able to see an active credit limit which I'm not able to use then y are you showing the credit limit to the customer just to fake them and the customer support is very poor if the system has blocked my credit limit they should have informed me one the day 1 I called them they keep asking for screen shot screen recording and after 3 days they say the system has blocked your limit after taking 10+ loans I don't know what eligibility they are looking for and they don't even bother to inform the customer that there is an issue there staff don't know what work they are doing no proper response and very bad services they are there to just Loot money Was this information helpful? No (14) Yes (38)
Dec 27, 2021 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Nov 25, 2021 ZestMoney Customer Care's response Dear Kheerthana, Greetings from ZestMoney! Thank you for writing to us. We sincerely apologize for not being able to access or use your credit limit at the moment. Processing new loans and determining access to credit limits is completely decided by our risk assessment system, which cannot be overridden manually. Unfortunately, the system is not allowing you access to your credit limit at the moment as a result. However, please be assured that the system keeps reassessing data points and unlocking credit limits periodically. As such we request you to kindly bear with us until the system reevaluates and unlocks your credit limit. We truly regret any inconvenience that you may be facing as a result and appreciate your patience during this time. Should you require any further assistance, please feel free to reach out to us by replying to this email. We’ll be delighted to assist you! Thank you for your constant support and for being a valuable customer to us. Sincerely, Manoj Team ZestMoney.
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Comments

Abhinv Raj

Feb 21, 2022

rigisterd email ID which i have got message like credit limit was activated but when i check in web site or mobile app there shown as blocked frozen. In live chat agents of zest said that if you recive massage like that it wiil be resolved with in 24 to 48 hours . It almost 7 days so i shared my screen shots of what i seen in web site (as blocked credit limit ) till now no responce from zest.im so sorry for sharing this but i felt like no proper convinence from zest

Premchand K

from Chennai, Tamil Nadu

Apr 14, 2022

Hey just shut up don't give robotic [protected]@Zest money. U guys r completely failed to support genuine customers

[email protected]

Jun 22, 2022

Hello ZestMoney

Myself also paid my earlier loans without any settlements, Paid including additional charges also that to in corona when whole world was suffering, It is so embarassing that being zestmoney customer since 2018 my account balance is frozen ., how do you expect good business if you frustate customers like us .

Praveen Kara

Jul 29, 2022

Hii Dear,
I am praveen zestmoney temporarily blocked, my account

Praveen Kara

Aug 4, 2022

Temporary Block my account anadhar prosan use my account plz block my account

Rupesh555

from Mumbai, Maharashtra

May 23, 2023

I have made my all payment before the time and still my credit limit is blocked plss resolve my issue and provide me the personal loan