Zestmoney — Double debit amount not refunded even after several persuasion

Address:Bangalore

A sum of Rs 5004.97 debited twice by Zest money towards repayment of my loan EMI on 5/2/2023. Since then despite several persuations with their customer support team as well as several email correspondences with them they are not yet refunded the amount to me.
Every time I called them got the same answer to wait for some more time.
This is a serious issue and I want immediate resolution.
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