[Resolved]  Zestmoney — late ech from zest and loan got rejected now, also reported to credit report

Address:

Pune, Maharashtra, 411014

This is with regards to the loan application no 31838dc74ba8 with zest money.
I have taken a loan in sep 18 and i have done the ech for the emi to be paid, my bank has also confirmed that ech has been done, however due to your (Zest) system issue ech has not been done and payment was not deducted on the scheduled time (7th of every month).
I contacted your customer care and informed the same, they said ech has not been approved from my bank at the same time emi got deducted (Auto debit) from my account on 1st oct that means there was no issue from my side or my bank side also.
They said its zest system issue we will check but again same thing happened in nov 18 also, i against called you then you have fix this issue in your system, so in dec 18 emi got processed on time (7th dec).
Meanwhile you reported bad on my cibil and my score has been impacted badly then i complaint about this to your customer care.
Now when i applied for the another loan it shows that we can not process your loan now as you dont meet the criteria.
Its very bad experience with zest now.

Thanks & regards
Utpal vyas
[protected], [protected]