Zestmoney — loan account closed still cbill not updated

Address:

Murshidabad, West Bengal, 742304

Hello,

I was having a loan in zest money, which was CLOSED ALREADY and i made payment on or before due dates one payment already informed to zest money change my emi dues but they did not and changed, i have made full payment and loan account closed already, but cbil affected not updated

Recently when i checked my credit score and history, i was shocked to find my score got reduced to wrong report given by the consumer loan, from flipkart

This is a serious problem, my credit score is adversely affected.

I have written two times to [protected]@zestmoney.com with complete details from my cibil dashboard, but no response yet and whenever i try calling them, line is always busy and chat support says within eod i will receive a response, but days go by.

Requesting to resolve this matter at the earliest, as this impacts my credibility as well aware by everyone.

registerd email id- [protected]@gmail.com

Customer Id:[protected]

Order Id: EE592877B717