[Resolved]  Zestmoney — Request for support in dire situation [ ref:_00D6F1P9tq._5002xGJGtI:ref ]

Hi,

This mail is from the parents of Ms. Apeksha Roy. As explained in our previous mails in the same string, our daughter Apeksha has been on life support for a few months now. We requested your team that we want to settle the loan taken by our daughter. We also said that we want to settle both the loans in 15k total which we can give as soon as possible.
Even after this, we kept on receiving replies that your team is working on the issue and that it has been escalated. We were assured that all harrasing calls will stop and that all communication will happen through mail.
Even after all this, we received threatening messages on whatsapp. We also received a threatening mail from a agency saying that they will come to our home and demand money on behalf of Zestmoney.
We just want to communicate that this is not the right way to deal with the family of someone who is about to die. We never said that we do not want to settle the loan. Please take action on these developments ASAP and help us settle the loan completely in 15k by next month. We do not want any harrasment in the same matter. Please consider and reply on urgent basis.

Thank you