[Resolved]  Zestmoney — zest money & dmi finance mobile emi loan issue

Hello,

I've taken a loan for a mobile purchase on emi from zest of rs. 14989/- on 11 april 2019 and i've paid all the emi's by 7th oct 2019 (6 emi's). But still it is showing active in cibil report and due to which my cibil score is getting down. It was before showing that i've taken a loan of 2lacs but recently i've complained on cibil and got it corrected. But its current status is showing active whivh should show closed and the current balance is showing rs.1/- which should also be zero.

I've also emailed zest money regarding this but not got any reply regarding this.

I want this issue to resolved as soon as possible.

For more information i've attached the screenshot and my registered number on zest money is [protected].
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2020
ZestMoney Customer Care's response
Hi Nishant,

I understand how it can be frustrating to follow up every time and have it not meet your expectations. I assure you that, we can get this sorted out for you as informed through e-mail from our team.

You can also write to our Grievance Redressal Official ([protected]@zestmoney.in) or Nodal Officer ([protected]@zestmoney.in) for further escalation.

Regards,
Team ZestMoney
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ZestMoney
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    1636
    Pending
    49
    Resolved
    989
    ZestMoney Phone
    +91 93 4342 2556
    ZestMoney Address
    151, 3rd Floor, Moksha Mansion, Sarjapur Main Rd, 1st Block Koramangala, Bengaluru, Karnataka, India - 560034
    View all ZestMoney contact information