Zila Sahkari Bank Ltd. — transaction not initiated in my account.

Account number :- [protected]. Account holder name :- devendra kumar. Transaction reference number :[protected]. Sir amount of rs. 259 is not initiated till now and according to bank policy amount can be shown in account within 3 - 5 business days. And transaction is made on 10/09/2018. And its been 16th day now but no transaction is initiated.
As you are the answerable authority so take some action regarding my complain.
Hope you understand my concern.
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