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Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Jun 2, 2026

Complaints 5740

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2597

Unresolved

3143

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Zoomcar reviews & complaints(5740)

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Address: V.P.O khaira Najafgarh new delhi-110043

Website: www.zoomcar.co/-.

Dear,
Zoom car

Zoomcar, the way you are operating is simply unacceptable; this cannot go on. I have already invested a significant amount of time waiting for a resolution. Please release my payment immediately, as I need to retrieve my car—it is currently sitting idle and deteriorating at its location. Furthermore, my financial situation is dire; that car was my sole source of income and livelihood. Please transfer...

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Website: www.zoomcar.com

I haven't used zoomcar in a long while (Last time I booked in 2019). I recently wanted to book a car and realised that my profile isn't verified so I verified it through DigiLocker.

When I went to confirm a car, it mentioned that I'm blacklisted (without any reason). I tried finding any contact or chat for customer care but there is none. I've emailed them as well but haven't gotten any reply yet.

I trusted...

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My account was blacklisted for no reason, I have not booked a ride since a long time but every time in the past couple of years I tried, it just says account blacklisted. I have valid DL and all the documents.

Email id : anuj.[protected]@gmail.com...

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I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
br...

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Address: Bangalore

#JPSNKXHUT, Sun, 08Mar 10am to 7pm, Guest- Kannan A, Host- Ravi Raman, Car- TN09DD5395, Mob- [protected]. Car came full damaged from front and sides, major impact on front engine body parts and doors to all bumbers etc. No resolution sor far, no call, no email, no acknowledgement, no help from Zoom Car. Anyway, please arrange to pay Rs 17, 650 to my bank acc# (least min expenses made by Garage). Regular small payment ranging from 500-1000rs...

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I am writing to file a complaint against Zoomcar regarding my account being blocked without proper explanation or resolution.

When I try to book a vehicle, the application displays the message "Suspicious activity noticed with your account", and I am unable to proceed with any booking. I have not violated any policies and have used the platform normally.

I attempted to contact Zoomcar customer support via email...

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Address: Zoomcar Head Office Address #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India 5600

Website: Zoomcar

I have been waiting patiently for the past one year. Unfortunately, each time I have been given assurances and new timelines, but my payment has continued to be withheld without any proper resolution.

Repeated promises followed by further delays are extremely unprofessional and unacceptable. I have shown more than enough patience, but now the situation has reached a point where I cannot tolerate any more delays. I am left with...

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I have uploaded my documents for manual documents verifciation but its still showing in progess and i have bookked a car for tomorrow for rentenal so please check it...

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Address: Hyderabad, Telangana

Website: Zoomcar

I had booked a Tata Tiago 2025 model from Pawan Kumar from Zoomcar for 12th August, 2025, time - 7am as I had a to leave for a meeting at my office at 7:15am. I had messaged the host on the day of booking, i.e; 11th August, 2025 at 10:22pm that I have a meeting and will reach his residence a little earlier than 7am to pick up the car. I started from my residence at 6:20am and reached the host's house at 6:47am. I called him around 10-13 times...

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I want to update my profile as the name mention in the profile is of my friend and not mine. I want my name in the profile.
My number is [protected]....

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I booked a zoom car. Then I started getting calls from the car owner to pay some additional amount for petrol and fastag. I said that I will pay it in cash at the time of pickup, but he was very hesitant to it. After seeing their desperation, I realized this might be a fraud listing. On checking it, I got to know that the car number is fake. I booked a MG Hector, but that number plate is registered for a Mahindra Thar. Now they haven't returned...

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My zoomcar account was blacklisted without any reason. Please unban my account...

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I am writing to lodge a formal complaint against Zoomcar for failing to refund my security deposit amounting to ₹3000 in connection with a car rental booking.
Details of the Booking:
- Booking ID: JPSNOXH9E
- Booking Dates: 25 June 2025 to 28 June 2025 (4 days)
- Total Amount Paid: ₹6117
- ₹669 for Damage Protection Insurance
- ₹3000 Security Deposit (Refundable upon safe return of the vehicle)br...

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Address: Zoomcar India Private Limited Indiqube Leela Galleria, No. 23, Old Airport Road, Kodihalli, Bengaluru â€“ 560008, Karnataka, India

Complaint:

I am writing this complaint against Zoomcar India regarding a damage repair refund that has been pending for more than 3 months, despite numerous follow-ups.

Details of the Case:
Booking IDs: JPNOY92A, JPSNO59WY

Claim ID: I4LV1Q

Ticket ID: 2217599

Issue: Damage refund not processed even after submitting all required documents

Zoomcar’s Promise:...

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I booked a car on 25 th june 12AM to 25th june 4Am, my booking was confirmed and when i reached the location to pickup the car the booking got cancelled. It was showing that suspicious activity was noticed in account. Without any reason they blacklisted my zoomcar account and now i’m not able to use their services permanently. Zoomcar customer support is worst ever, not able to contact them from anywhere. Please help me zoomcar
Mail...

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Because I did not get car for use as Host denied to provide car after calling him several times and uses abusive language to threaten me.

Worst service ever.

I am trying to call customer support from last 12 hrs. But no one is receiving call from zoomcar.
date of incident[protected]
Upi Transaction id[protected]
My booking id is JPSNOXC37. and vehicle number is GA08V7729....

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Hi Zoomcar,
My account got blacklisted for no reason. I am not able to book a car for my upcoming trip which is very important. Kindly resolve it urgently.

Name: JAYATEJ MANYALA
Phone: [protected]
E-mail: jaytej.[protected]@gmail.com

Kindly resolve it urgently. Very important!!!...

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I am writing to formally express my disappointment and concern regarding the recent blacklisting of my ZoomCar account without any prior intimation, adequate explanation, or opportunity to clarify the issue.

Despite multiple attempts to contact your support team through email and your platform, I have not received any satisfactory response or clarification about the reason behind this action. This lack of transparency and communication...

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My name is Vedavyasa kustagi I am a host of Zoom car

Guest has not return the car yest where he has to return yesterday(25/03/2024), and also guest has not responded to my call or message,

My car no is KA-05NL9538...

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My car has sustained multiple damages during Zoomcar bookings, and despite following their prescribed process, my issue remains completely ignored. I was assured that I could take my car to a listed garage, get an estimate, and Zoomcar would approve it for repairs. I did exactly that—I visited the garage, got my car inspected, had a detailed estimate prepared, and submitted it to Zoomcar for approval. It has now been six days, and Zoomcar...

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