Zoomin India — failed delivery of my product

I place an order on 14 october 2019 and it was expected to deliver between 21 -23 october but now the delivery status is showing cancelled or failed delivery and they were asking for reorder but i can't do that because of lack of time i need my order today only 22 october (Order i'd - zo-4af64fafec).. They were not responding to my mails... And i don't know how to talk to them, how do i communicate and have a conversation for my order