Zopper.com — Washing Machine Extended Warranty not being honoured

I had purchased a Samsung Washing Machine (hereinafter referred as "Brand") from Kohinoor Televideo Pvt. Ltd. (hereinafter referred as "Vendor") on 11 February 2019.

At the time of purchase, I had also purchased a 2 year extended warranty from the Vendor which was supposed to be covered by Zopper.

My Washing Machine stopped working 21 June 2023 following which I had called Samsung (the Brand) who informed me that their warranty was for 3 years (i.e. 10 February 2022) and directed me to call the vendor who had provided the extended warranty.

Following this discussion, I called the Vendor (Kohinoor) who directed me to call Zopper.

Upon calling Zopper call center, their representative informed me that in their records the Brand Warranty was for only 2 years and as per his record the extended warranty period coverage has expired on 11 February 2023. Kindly note that the Brand Warranty is clearly mentioned as 3 years on the Machine itself and Samsung have also confirmed that their warranty was upto 10 February 2022. Therefore, my extended warranty should expire not before than 11 February 2024.

I sent an email to Zopper in whcih I had attached the:

1) Purchase Invoice of Machine
2) Invoice of extended Warranty
3) Pic showing 3 year Brand Warranty

However, Zopper responded back stating that these documents were not valid as Brand Warranty proof.

Following this there was series of emails in which I provided Zopper all the Warranty proof that were available on Samsung website but Zopper kept on unnecessarilty insisting that I provide them a dealer signed document showing 3 year Brand Warranty. Please note that dealership has not provided any document that shows any number of years as Brand Warranty and had clearly told me that the Brand Warranty has been clearly mentioned on the machine itself.

It seems that there was a typographical error from dealer / zopper end...however, instead of acknowledging their mistake and remedying in professional manner, Zopper kept asking me further proof knowing fully well that no further proof can be provided.

Finally, after getting mentally harrassed for 8 days, I contacted Samsing and got my machine repaired at my own cost for which I have incurred a cost of INR 930.65.

Desired resolution woudl be for Zopper to compensate for my expenses incured at the least and commit to improve their systems.