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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
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Idea Cellular reviews & complaints page 446

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S
Sudeep Pal
from Bareilly, Uttar Pradesh
May 20, 2016
Resolved
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Resolved

Address: Jaipur, Rajasthan, 302020

Hi i am abhilash from delhi. I was using idea no.[protected] for many years now before i shifted to jaipur professionally.
I was still paying bills but one day i chwcked that my above no. Has been suddenly disconnected by idea. When i contacted visited the store they misguided saying that number is ported & not available with idea. Plz request you to help me get back my number as i have never given any documents for port of above no.
I am mentally harassed by idea & also suffered business loss due to this.
Need ur urgent help.
Abhilash alt no.-[protected]
Aug 30, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
May 20, 2016
Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
May 21, 2016
Idea Cellular Customer Care's response Dear Customer,

We tried contacting you on your alternate contact numbers however were unable to reach you. Please share a suitable time to speak for us to address your query.

Thanks & Regards,
Customer Care, Idea Cellular
View replies
My alternate contact nos have been mentioned above post as [protected].
Another contact no. - [protected].
Awaiting resolution from idea cellular at the earliest.
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    A
    ankushdhamija
    May 20, 2016
    Resolved
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    Resolved

    Address: 122001

    Informing you that i am using idea sim contact no. [protected] & [protected]. Currently i am in italy, reached italy on 3rd may 2016 and will stay for three months for official projects... Before coming i had confirmed from customer care that my international roaming services has been activated and there will be no charge for that instead there will be charge of incoming, outgoing and data usage...

    After reaching to italy... Immediate on second day i. E. On 4th may i had purchased local sim of vodafone and using for isd calls and internet data...

    I am having wi-fi service in my hotel too so never used the idea services in italy for incoming, outgoing and even for internet data...


    Suddenly i got the sms from idea that my credit limit is exceeded by 9800 inr and my services has been barred on both the contact nos.

    I had send a complaint to idea customer care 4~5 times through mail but didn't get support and as per idea i have to pay amount of 9000 rs. Then my services will be restored.

    My family is in india and was using sim [protected]. Now as the services had been barred. I am not able to contact my family...

    My family is suffering to unable to contact me.

    Requesting you to please look into this issue... I will not pay the amount until i will get the clear clarification. There must be something wrong with my bill... I cant see my bill break up...

    Thanks and regards

    Ankush dhamija
    +8 photos
    Aug 30, 2016
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    May 20, 2016
    Idea Cellular Customer Care's response     Dear Customer,

    We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

    Thanks & Regards,
    Customer Care, Idea Cellular
    Verified Support
    May 21, 2016
    Idea Cellular Customer Care's response     Dear Customer,

    As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

    Thanks & Regards,
    Customer Care, Idea Cellular
    View replies
    Again I got the same Response without any Support.

    As per Idea I have to wait upto the Bill Generation or I have to Pay the 70% Amount.

    It means since 4 days I am already suffering and further one week I have to wait as my Bill Generation Date is 27th May and I will not pay because I didnt utlilize this much credit from Idea. There is something wrong with the Bill.
    How can it exceded to 10, 000 INR. in just 15 days...

    Idea is just trying to make me fool and the thing is Idea wants to get money now...Don't they realise How much me and my Family is suffering.

    From Italy I am not able to contact Idea Customer care by Call and even cant able to check my bil break up through my Account. I have written them every time but they are not able to understand..

    Idea Must have the option to give My Bill Break up before the Due Date also.

    Its just disgusting to receive the same comment from Idea always without getting any support.

    Regards

    Ankush Dhamija
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      A
      anandkrishnanand
      from Tellicherry, Kerala
      May 20, 2016
      Resolved
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      Address: Thrissur, Kerala, 680664
      Website: idea

      To top up my prepaid mobile, i opted an internet banking for rs 250/- on 30 apr 2016 and the amount has been debited from the account on 01 may 2016. Since the same has not been found credited to my phone account, i contacted the idea customer care. It has been confirmed to me that the same has happened due to some technical issues and will be credited with in 24 hours. I contacted the idea customer care again and they informed that the amount will be recredited to my bank account within 7 working days. Since the same has not been happened, i further contacted them and they informed the amount will be recredited to the bank within 1 hour. Neither the same happened nor i got a prepaid balance. Further when i contacted the customer care on 20 may 2016, they informed that the amount has been deducted for the internet charges, which i never asked them to provide. As far as i am concerned, it is purely cheating a customer from providing certain facilities which he asked for rather than charging him for the facilities which he never asked for.
      Jun 20, 2016
      Complaint marked as Resolved 
      Idea Cellular customer support has been notified about the posted complaint.
      Verified Support
      May 20, 2016
      Idea Cellular Customer Care's response       Dear krishpatel1103,

      We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

      Thanks & Regards,
      Customer Care, Idea Cellular
      Verified Support
      May 20, 2016
      Idea Cellular Customer Care's response       Dear shailendra804,

      We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

      Thanks & Regards,
      Customer Care, Idea Cellular
      Verified Support
      May 20, 2016
      Idea Cellular Customer Care's response       Dear Dharmendra Koodi,

      Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile. You can also visit our website, www.ideacellular.com.

      Thanks & Regards,
      Customer Care, Idea Cellular
      Verified Support
      May 21, 2016
      Idea Cellular Customer Care's response       Dear Customer,

      As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

      Thanks & Regards,
      Customer Care, Idea Cellular
      View replies

      Idea Cellular — Not able to use Internet

      I am postpaid customer of Idea, Mobile No. is [protected] belongs to M.P. circle, I am not able to use Internet frequently Kindly check
      Reply

      Idea Cellular — internet network problems.

      i m krish patel living in surat gujarat my mobile no is [protected], i am facing many problems regarding the internet networks my internet is not at all working so please kindly do the needful.

      Non crediting of top up prepaid amount - Comment #2410619 - Image #0
      Reply

      Idea Cellular — 3g data not full obtain

      Sir in my mobile offer is 'recharge 156 and obtain 1gb 3g data ' but I can't receive promise data Plz. Help me

      Non crediting of top up prepaid amount - Comment #2410628 - Image #0
      Non crediting of top up prepaid amount - Comment #2410628 - Image #1
      Reply

      Idea — call detail

      my home number
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        G
        Govind Lunsawant
        from Pune, Maharashtra
        May 20, 2016
        Resolved
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        Address: Pune, Maharashtra, 411058

        I am idea postpaid customer for more than 3 years now but after making 3 days ago i am facing wired issue with idea network whenever i get call it shows me unknown number and i can't connect to 3g nor even 2g even when all settings are correct...

        For this issue i have called twice and cc told me they are not able to solve from there end and will forward my number to concern department and within 24 hours.. Just after my call i have received email and it says case if closed ref. No. C1-[protected].. So i have contacted cc today again and same answer again (Like auto answering machine) this time i have conversation with senior person and he assured me i will get some communication id to track my issue 2 hours no single email or sms and he increased resolution time to another 24 hours in last my issue will be solved within 48 hours...

        So conclusion is i need to wait for 3 days to solve one issue...

        I have paid full money for my services and i have right to solve this issue asap... Can i get some attention here?

        Regards

        Govind