[Resolved]  100Bestbuy.com — Fraud and cheating

Address:

Kutch, Gujarat

Dear Sirs/Madam, I have submitted complaints periodically through your good website against 100bestbuy.com regarding their frauds and cheating with the people. Yesterday I tried to shop a Samsung galaxy Grand 7102 through their website. The price was mentioned Rs.21331/-, I have a total Rs. 19, 999/-credit in my account on their website. Hence I have to pay only balance Rs.1, 332/- on option to utilize credit points. As per their telephonic calls and mails, I have to pay only balance amount, but when I chose the option to utilise the credit points, I was given credit for only Rs.1, 849/- and remaining amount I have to pay them. Please see attached snapshot for your kind perusal and reference. The same mobile is available today in Rs. 17499/- on another website (Flipcart), hence they are charging price higher than market price. I called customer care support team regarding the same, They replied that we are not authorized to solve this issue as we do not have not authority about this, we register your complaint and authorized person will contact you for this matter. I have not received any call from them regarding this issue and I am really very disappointed due this type of behaviour from 100bestbuy.com Sirs, I have two strict complaints against 100bestbuy.com. 1. Prices are very much higher than other online shopping websites and 2. Non utilization of total credit points to buy anything without any prior information to the customer. This is clear fraud and cheating with the customers, therefore you are requested to take appropriate legal action against 100bestbuy.com website to sort out these types of issues permanently. I hope that you will look into the matter seriously and help me to close the issue as early as possible, Your early action in this regard will be highly appreciated. Thanking you, ABDULGANI KHATRI