[Resolved]  100Bestbuy.com — Non replacement of product

Address:

Papum Pare, Arunachal Pradesh

I had ordered for a pair of jeans from 100bestbuy. However the size was not correct, and as per the replacement procedure i rang up customer care and they asked me to send the product for replacement with the correct size. They also told me that as there was no pickup service available here, they said they would reimburse the courier charges. Accordingly i sent the jeans back, but inspite of my repated mails they did not replace the product nor did they respond to my queries. Given below is my mail transcript: Devajeet kalita <[protected]@gmail.com>sat, apr 5, 2014 at 4:40 pmto: [protected]@100bestbuy.com, [protected]@100bestbuy. Comreply | reply to all | forward | print | delete | show originalhias per the telephonic discussion i had with the customer caredepartment, i am returning a jeans for replacement with size 36, instead of size 38. Kindly arrange to replace the same and reimburse the courier charges. Devajeet kalita[protected] — just smile and remember "if you believe you can then you can devajeet kalita <[protected]@gmail.com>mon, apr 7, 2014 at 4:46 pmto: [protected]@100bestbuy.com, [protected]@100bestbuy. Comreply | reply to all | forward | print | delete | show originalhiin continuance to my earlier mail, i would like to inform you that iahve dispatched the jeans by dtdc courier (Cn no. K[protected] today. The total charges for the courier amounted to rs. 425.00. Kindlyarrange to reimburse the amount and send me the replacement jeans forsize 36. Thanksdevajet kalita[protected]- show quoted text - devajeet kalita <[protected]@gmail.com>thu, apr 24, 2014 at 12:49 pmto: [protected]@100bestbuy.com, [protected]@100bestbuy. Comreply | reply to all | forward | print | delete | show originalhii am yet to receive the replacement product. Kindly confim — forwarded message — from: devajeet kalita <[protected]@gmail.com>date: sat, 5 apr 2014 16:40:58 +0530subject: regarding replacement of productto: [protected]@100bestbuy.com, [protected]@100bestbuy.com - show quoted text - reply | reply to all | forward | print | delete | show original devajeet kalita <[protected]@gmail.com>mon, apr 28, 2014 at 3:19 pmto: [protected]@100bestbuy.com, [protected]@100bestbuy. Comreply | reply to all | forward | print | delete | show originalhireferring to the mails herein i want to inform you that i am yet toreceive the replacement product. Please let me know of he status ofthe same. Its a long time now!!! Devajeet[protected]- show quoted text - devajeet kalita <[protected]@gmail.com>tue, may 6, 2014 at 5:04 pmto: service <[protected]@100bestbuy.com>reply | reply to all | forward | print | delete | show originalsirplease go through the mail below. I had sent a product for replacementwhich was delivered to your office on april 5, 2014. The product has not yet been replaced. Kindly look into the matter andclarify the reason. I expect better service from a firm like yours. Devajeet[protected] — forwarded message — from: devajeet kalita <[protected]@gmail.com>date: sat, 5 apr 2014 16:40:58 +0530subject: regarding replacement of productto: [protected]@100bestbuy.com, [protected]@100bestbuy.com - show quoted text - reply | reply to all | forward | print | delete | show original devajeet kalita <[protected]@gmail.com>tue, may 20, 2014 at 3:08 pmto: [protected]@100bestbuy. Comcc: [protected]@100bestbuy.com, [protected]@100bestbuy. Comreply | reply to all | forward | print | delete | show originalhiwill i ever receive the replacment? I demand an answer nowdevajeet kalita[protected] — forwarded message — from: devajeet kalita <[protected]@gmail.com>- show quoted text - devajeet kalita <[protected]@gmail.com>tue, jun 10, 2014 at 3:26 pmto: [protected]@100bestbuy. Comcc: [protected]@100bestbuy.com, [protected]@100bestbuy. Comreply | reply to all | forward | print | delete | show originalhido you have nay response for the above mails. Are you going to replacethe product or not? I am going to make this public nowthourgh allsocial networkign sites, if i do not receive a reply within 3 days I feel they people should not butthings from this site and action should be taken. Devajeet