DTDC Courier & Cargo Customer Care
DTDC Courier & Cargo Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
3023
COMPLAINTS

DTDC Courier & Cargo Customer Care

DTDC Courier & Cargo Ltd.

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Address
DTDC House, No. 3, Victoria Road
Bangalore
Bangalore District
Karnataka
India - 560047

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 2536 5039
[Customer Care]
58
80
+91 80 2536 5032
[Customer Care]
26
59

Fax:
Fax:
+91 80 2551 4461
[Customer Care]

Additional info
Customer satisfaction rating
1%
Complaints
3023
Responses
0
Resolved
23
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

DTDC Courier & Cargo related photos (651)

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DTDC Courier & Cargo Customer Care related pictures (651)

DTDC Courier & Cargo Complaints & Reviews

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Dtdc Courier & Cargo — Courier not delievered

 Ankur100 on Jul 23, 2016
Pathetic Customer service from DTDC courier

I had booked a courier at the CG road branch Chembur of DTDC where in the franchise owner (Mr. Hitesh) himself had taken the booking bearing no “V31030459”. I did it on 16th July in their express delivery and he confirmed that the same will be delivered by 18th July from Mumbai to Ludhiana. When I could not see the status online on 18th July then I followed up with the branch and there is when it came to me as a surprise that the courier has gone via road service and not by air even after booking the same is express service and paying...
Complaint comments  Read comments Complaint category Other

Dtdc Courier & Cargo — Foul language used by the dtdc local office in noida. In 22 july 2016

 Amrutha John on Jul 22, 2016
My package was send by a friend in June end. I have not received the product till date. Received a call two days back saying that my pack is with them. As I am working I told them I am available only after 3pm. They agreed to deliver after 3pm. Next day again they went my place in the morning. When I call to find out. The person who picked up my call said "aap me ghar ka chakkar kaatthey erythromycin Hein him. Hummey air bhi Kaam Hein. And sirf aap ka package lekkar him ghoom nahi sakthey"... and he kept in shouting ... this happened as soon as I told him I called to check on my package...I...
Complaint comments  Read comments Complaint category Other

Dtdc Courier & Cargo — Paid for premium services and dtdc cheated

 abhishek0105 on Jul 22, 2016
Hi,

I booked one courier from bangalore to lucknow and i paid 310 for fast and premium delivery and they told me that they will deliver this product within 3 days. Still after 10 days my product is not delivered and if i talk to customer care they are not responded well.

Here are the courier details:
Sender of courier: abhishek pandey
Receiver: sujeet mishra
Courier number: f09896691


Let me know if you need any other information....
Complaint comments  Read comments Complaint category Movement & Delivery

Dtdc Courier & Cargo — Not delivering products or latter at doorstep

 mohsin.arkate on Jul 21, 2016
Not delivering products or latter at door step branch name dtdc chiplun opp to abhiruchi hotel chiplun they said there is no service provided by us in pag chiplun area if dtdc dont know about this issue then please take an action or if dtdc knows that the services is not provided by this branch in particular areas then why dtdc is accepting the shipment...
Complaint comments  Read comments Complaint category Banks

DTDC — Service Issue

 khan.shahroz on Jul 21, 2016
I have tried calling on all the number also send messages to all the number provided by customer care of dtdc in lucknow. I am really pissed off with the behaviour of all the people. They don't have courtesy to pick my call or reply me back of my messages. My consignment is lying at hub since 20th of jul-16 at lucknow hub and nobody is picking up my call. I made complaint on customer care as well but no resolution provided by them. I wrote an email and still waiting for their reply.

Dtdc service and people are really pathetic. I will post all this on all the social networking sites...
Complaint comments  Read comments Complaint category Other

Dtdc Courier & Cargo — No response for missing parcel

 Dhivya sathees on Jul 20, 2016
I have sent a parcel from bangalore to chennai in 23rd june in dtdc. Till date it has not reached chennai.In thier websit it shows it s n bangalore hub status is under investigation but when we call bangalore office they tell it reached and asked me to call chennai office.
When i ask chennai office they say it hasn't come to chennai call bangalore office
Madam rohini and lalitha treated me as a fool making me call here and there giving different numbers

It's of around 5000 rs parcel they are very lethargic

I have attached thier site results for tracking...
Complaint comments  Read comments Complaint category Other

Dtdc Courier & Cargo — Items missing (negligence answer)

 Geetha Shivakumar on Jul 20, 2016
Hello sir
As my tracking bar code no is b32561308.
I have sent a courier to shimoga(Bhadravathi) on 18/07/2016, the items list as below
1. Jeans top two no
2. Chudi top two no
3. Eating ring
4. Hair band
5. Shoes
Some of my items are missing from my parcel.That is items no 2, 3, 4 .
When i enquired about my missing items from the dtdc yelahanka new town branch( where i sent the parcel), they asked me to wait for a day.Today they told me, my parcel was not properly packed.
My question is, when the parcel is not packed properly...
Complaint comments  Read comments Complaint category Other

Dtdc Courier & Cargo — Document sent not delivered but status shows delivered

 Punam Agarwal on Jul 20, 2016
This is to bring to your notice that i had sent documents twice using your service from pune - pisoli area:
1. The document was to be delivered in mumbai at s. P. Jain global management - not delivered (P37470464)
2. Document was to be delivered to jre group of institutions in greater noida but that too was not delivered (P37470387)

The bills given were also not completely filed by the person who came to collect the documents. When asked to send me a snapshot of the receipt page to know who received it at both the places they said they will get back but didn't call back...
Complaint comments  Read comments Complaint category Education

Dtdc Courier & Cargo — Non delivery of consignment no. d28321542 booked on 01.07.16

 harmindar singh on Jul 19, 2016
I booked my consignment under docket no. D28321542 from dehradun on 01.07.16 for ahmedabad under name if asha singh, but even after 19 days it is not delivered. On enquiring local office asked for alternate address, on providing that they said they will deliver to local bopal dtdc franchisee and after three days they declined it saying you have to pick consignment from head office which is nearly 25 kms from our place. Consignment contains photo frame and even after charging heavy amount they are not delivering and created headache for us. Either consignment should be delivered at earliest or strictest...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Dtdc Courier & Cargo — Item not delivered

 Harmandeep Nehera on Jul 18, 2016
By mistake i had choose dtdc for courier and now waiting for delievery from last 45 days.
I am always getting next delivery date and getting vary hard word from dtdc employe.
It is very worst thing for dtdc that i am saying they have to stop their services immediate effect as they are not capable for the same.
Now am going to file case against him in consumer court as my item was very valuable for me it is more than 50k...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Dtdc Courier & Cargo — Courier

 forward bloc on Jul 18, 2016
I have ordered a book from arihant website and following are the shipping details for order id: a297596 and has been shipped via dtdc with tracking id z96214371. the ordered has been returned due to no
Address in the delivery box. i would like to make clear that either from courier or from the arihant i did not receive any calls to receive my courier since the delivery is door delivery. so i want to know how my piece of book that i ordered from arihant website (www.arihantbooks.com) would reach kanyakumari district with such people being there in the dtdc courier nagercoil hub sir. sir with...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Dtdc Courier & Cargo — Delivery not send in tirupati

 Sakthivel Arun Kumar on Jul 16, 2016
To:
Ir, my name. arun
Parcel no:d28326898 pls chek it sir items medical equipement
Ghaziabad apex, ghaziabad 02:45 am. to tirupati-517501
My no:9640868693...
Complaint comments  Read comments Complaint category Business & Finances

Dtdc Courier & Cargo — Product not delivered

 Abhranil Mukherjee on Jul 15, 2016
A consignment reached pune and was out for delivery on 11/07/2016 consignment no. M34835828. Today is 15/07/2016 and i am filing a complaint as i have still not received the parcel. I have been following up patiently with the viman nagar branch ph no 07755905439 for the last two days, when they kept on saying that we are following up, we have handed over the parcel to the lohegaon branch and they are not answering ph calls. After being patient for so many days, today i called them up and a woman who ans the ph says we have given it out from our end what do we do its with lohegaon branch. Is dtdc...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Dtdc Courier & Cargo — Non delivery and return of consignment after 20 days

 Chhering on Jul 14, 2016
I booked an urgent package containing important documents related to competitive examination with dtdc plus through seventeen courier service new camp majnu ka tilla, delhi 110054 on 23.06.2016 vide consignment no. v29872343 to be delivered to j&k board of professional entrance examination (jak bopee) 4th floor, south block, bahu plaza, jasmmu-180012. after three days i learnt that the package has been receipt by the dtdc jammu office at nanak nagar, jammu. the next day i learnt that the package was sent to srinagar (kashmir).
When enquired from dtdc jammu they said they could not find the...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Dtdc Courier & Cargo — Annoying services of dtdc

 alamshahzad on Jul 14, 2016
Dear concern,

My shipment tracking number # n97152292. i am expecting courier on urgent basis in dubai delivered from gopalganj patna dated july 4, 2016.
Moving forward, i was promised to get the delivery max by july 10, 2016 but till date no response. this is very frustrating due to the false promise made.

Please train your staff not to make false promise to the customers just for the sake of getting business.

How long do i have to wait for the delivery?...
Complaint comments  Read comments Complaint category Business & Finances

Dtdc Courier & Cargo — Courier not delivered

 rohinee prakash on Jul 13, 2016
I initially booked a courier having docket no D27531706 on 6th June 2016. courier company did not deliver the parcel and without any prior notice they returned it to the place from which it was booked. On asking they said that they had asked the security guard on reaching the destination for the person but was given a reply that there is no such person. However please see to this because there was no guard deputed at that place. so where did they ask and without informing the customer how could they return the parcel. On asking for it they said, do whatever you want, we will see.

I...
Complaint comments  Read comments Complaint category Movement & Delivery

Dtdc Courier & Cargo — Courier not received

 adrde on Jul 13, 2016
Dear dtdc team,

Courier no. h51973448 is not delivered at jaipur address. it is still in transit
And not able to track. also numbers are not reachable.

Courier is stuck in dtdc apex location for last 4 days. i sent some mail to customer support. nobody is reply on status. courier is very urgent.

Hope you will understand the situation. i never thought this kind of response, i will get from dtdc.

Regards,
Yogesh kumar...
Complaint comments  Read comments Complaint category Products & Services

Dtdc Courier & Cargo — Missing cargo

 Kanishk Malick on Jul 13, 2016
We sent 6 cartons of Garments using your express service with AWB number D27847559 on 18th June. It had to be delivered from Manesar to mangalore by 20th June. On 20th June we recieved 5 cartons which were opened and tampered with (See Pics) and the rest of them are missing....
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Dtdc Courier & Cargo — No lane booking

 prashantsms on Jul 12, 2016
I have send device from dtdc plus to ahemdabad but on tracking it show hold due to no lane delivery.

V30318751...
Complaint comments  Read comments Complaint category Movement & Delivery

Dtdc Courier & Cargo — Not answering calls

 shravya rao on Jul 12, 2016
I had a courier which has to be delivered on 11th july when entered in track my order which said it is out for delivery for two days but I didn't get yet.on top of which nobody is bothered to answer the callsi called 76 times neither the main branch nor the customer care .how sick is this ...
My track no. C68025297...
Complaint comments  Read comments Complaint category Health & Beauty

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