DTDC Courier & Cargo Customer Care
DTDC Courier & Cargo Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
3143
COMPLAINTS

DTDC Courier & Cargo Customer Care

DTDC Courier & Cargo Ltd.

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Address
DTDC House, No. 3, Victoria Road
Bangalore
Bangalore District
Karnataka
India - 560047

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 2536 5039
[Customer Care]
78
113
+91 80 2536 5032
[Customer Care]
31
70

Fax:
Fax:
+91 80 2551 4461
[Customer Care]

Additional info
Customer satisfaction rating
1%
Complaints
3143
Pending
0
Resolved
27
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

DTDC Courier & Cargo related photos (686)

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DTDC Courier & Cargo Customer Care related pictures (686)

DTDC Courier & Cargo Complaints & Reviews

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DTDC Courier & Cargo — Worst courier service and worst behaviour

 debdatta89 on Aug 28, 2016
Ordered something online and it was supposed to be delivered via dtdc.Now harrasment began when delivery agent called me saying he cannot locate my adress.I have several other courier service products delivered to my doorstep and never had any problems with that.I told him the directions to reach to my home and he started behaving angrily saying he cant deliver to this adress and i have to come to a certain point where he is standing which i refused to go.He then threatened me that he will return the package and will mark it undelivered and after that i never received the percel.They never provide...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — Courier rotating round and round in the same city and not delivered since 10 days

 Arshikhan on Aug 26, 2016
I booked a courier on 16th August for Rakhi, they said it wont be possible to get it delivered before Rakhi 18th August, instead they will deliver it on Friday EOD 19th or maximum by Saturday early morning . When i checked the status on Saturday, it was showing out for delivery but it didnt got delivered.

Again on Monday, 22nd August, i received the courier back . The delivered it to my address thinking it to be delivery address whereas the delivery address was properly mentioned as "To" and my address in "From". After lots of calls, they confirmed with me correct address and said...
Complaint comments  Read comments Complaint category Movement & Delivery

DTDC Courier & Cargo — Document papers

 vijayvasamsetti on Aug 26, 2016
I given papers to dtdc motinagar hyderabad.i given corerct address but empolyee given wrong address.one of manager is using abusing words in phone call i given complaint on him. i am giving his number 9640031735.Please take action him. i want apologie from him.

My Tracking Number H55057343 they misrouted worst serviece,


Plese call back to my number 9640744888...
Complaint comments  Read comments Complaint category Business & Finances

DTDC Courier & Cargo — Shipment not delivered

 anandyampad on Aug 26, 2016
I am Anand from Bangalore, I have done courier to Pune on 8th August 2016.
I have sent Rakhi. My Consignment number is B32720448.
till now my couriers not delivered. its been almost 20 days. i am trying calling courier people from past one week. no response.
I have tried calling Hadapsar branch also last week, they mentioned that no power in office and cant check the status.
Customer care numbers:
020-33004444...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — Unethical behaviour

 varun koushik on Aug 26, 2016
Respected Sir/Madam,

I wanted to send a parcel to my brother who is located in Chickmagalore district Koppa Taluk. I Couriered the same on August 17th from Bangalore but till now it has not been reached to the destination nor returned. I have beenb tracking the document but no updates after 18th august? so I am feared that whether my product has been lost? I have tried to contact your authorities in phone no:9986442272 (I dont no his name) from past 3-4 days but still not able to recieve back my courier.

You can contact me through this no:
Varun B S
9738593959...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

DTDC Courier & Cargo — Late delivery

 zubbudvl on Aug 26, 2016
I want to submit a complaint about the DTDC courier company. I gave my parcel on 23rd August evening after they assured me that it would be delivered to the given address by 25th of August at the most. But they didn't stand up to their promise and my product is still not delivered. And the customer service also couldn't be reached. Now since it's not on time, it is useless to deliver it and so I want my parcel back as well as my refund. customer service is not at all helpful. my reference number is K90124369...
Complaint comments  Read comments [1]Complaint category Other

DTDC Courier & Cargo — Undelivered shipment no v31167821- pathetic service at high tariff - frauds

 ashishpareek11 on Aug 26, 2016
I had sent a very important courier from bangalore to ranchi on 22nd aug from their mittal towers office, bangalore m g road. Since it was urgent, the lady in dtdc office asked me to send it through their so called express service, wherein, it will surely get delivered in 2 days. It has been 5 days now and still the docs are in transit. When called the customer care office, they gave me a case no - 03051159 and asked me to wait. First of all, why the hell should i pay 330/- for your express service if the same bloody thing reaches in 5 days. Secondly, why dont your customer care nos are not reachable...
Complaint comments  Read comments Complaint category Movement & Delivery

DTDC Courier & Cargo — Undelivered package

 Rahul Sourav Singh on Aug 26, 2016
I sent a courier on 13th August, 2016. Consignment number K87846080. The package contained important official papers. It has been not been yet delivered. Also I am trying the customer care number and other numbers given by the vendor are all switched off. Such unprofessionalism from a courier service that is charging highly for its services is not acceptable under any circumstances....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

DTDC Courier & Cargo — Item ship by road but booked by Flight

 kparamesh on Aug 25, 2016
DTDC booked the item by flight and charged for same, but with out inform us they shipped the item by road.by sending the road, item got damaged and dtdc is not responding and no refund also. I lose 40k. if item is going to sending by road, I never ship it with dtdc . I can go and pick it up personally .

DTDC Tracking No : D27002108

I am attaching invoice and you can see the shipment method...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

DTDC Courier & Cargo — Courier delivered to wrong person

 Vivek Sagar1 on Aug 25, 2016
I have booked the courier doc number "V30660861"on 9th Aug from Delhi, and delivered on 10th Aug at Lucknow to wrong person. when i am tying to call to DTDC and also sent mail to "customersupport@dtdc.com" but still my case is pending. I have sent some legal documents to our clients which is delivered to some other person. And now we are facing problems....
Complaint comments  Read comments Complaint category Movement & Delivery

DTDC Courier & Cargo — Its been 9 days and no Information of my item.

 kalpna Sohi on Aug 24, 2016
I couriered my item on 16th August.last update was on 22nd Aug that product is out for delivery.Its 24th of Aug and product is not yet delivered.No customer call number available.when ever called saying busy.Mailed to customer care id but no response.How you people are handling the customer issues the hell is my product gone.worst website.No proper details.Whom I can contact.
This is my worst experience ever.
That package is very Imp.If you people are looking at my complaint .please reply....
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — Document shipped from Bangalore to Hindupur

 Arifmdmsg on Aug 24, 2016
Hi,

I sent courier containing important document on 25th of Jul'16 from Bangalore to Hindupur which normally take a day or two to delivery but DTDC courier sent this to some other place and when i asked no body responding it properly. And finally they have delivered to wrong person and updated as delivered. worst and pathetic customer service. Looks like they save numbers who raise complaint and do not respond how many times ever you tried to reach them. Why we are so helpless even after paying them service charges ? how can they be so casual to respond to complaints ? what can a...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — Late delivery and delivery boy behaviour

 rk_akkala on Aug 24, 2016
Hello,

This is regarding tracking no: h67591105, it was booked at narsapur on. 17-8-2016‎, it was showing in online that it is out of delivery on 20th aug. But i received it on today i. E 24-8-2016. How come this much delay??

More over delivery boy is asking to take the courier to other people, where as it came to us. He need to for 1st floor to give delivey, he can't take that pain and he was asking ground floor people to take delivey. What is this??

Finally he came to 1 st floor and he was telling me to keep one letter box on ground floor. He was...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — Disgusting service delay after charging fabulous tariff

 K.K.KUMAR on Aug 24, 2016
A packet weighing about 2 kg containing nighties etc. Is booked at rajahmundry, ap with dtdc on 20/08/2016 evening, to be delivered at bandra east mumbai.
Having charged the cost of material inside the packet, the dtdc failed miserably to deliver the packet till late evening yesterday i. E. On fourth day.
Tracking particulars further alarm me, if the packet can be delivered today.
Ordinary postal letter reached there intimating the particulars of the packet but the fabulously charging dtdc could not deliver the packet.
I vow not to use this courier at any cost hereafter...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — Product robbed by dtdc team.

 Naveenteja on Aug 24, 2016
On 19th july i booked a booklet of sodexo coupon of worth 4000 rps in dtdc at shri lakshmi travel/dtdc office electronic phase -1. Bangalore. The courier has reached the destination on time. But
The sodexo booklet has been robbed by dtdc and they re-placed it with an cardboard of same booklet size and delivered it.

I have all the proofs to drag the dtdc team on to the roads. Kindly help me to get my money reimbursed.

Cs no:b35883004
Source: bangalore
Destination: visakhapatnam
Name:naveen
Mobile=+91 8884988699...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — Not on time delivery & very bad service. Fraud

 gayatrimandrekar on Aug 23, 2016
Dtdc service is very bad n poor. They do cheat people n open the parcel and repack it as it was. The staff is so rude and not customer friendly. They don't even attend calls. Keeps on hold fr too long. Worst thing is, no on time delivery. They are fraud. If they don't have service in certain area they should not take the parcel. Had very bad experience thrice....
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — Courier not delivered but the system shows delivered

 satbir_singh on Aug 23, 2016
Hi team

I would like to raise a written complaint against the dtdc courier.

I had raised the above case on 22nd aug stating that i have not got my courier for the above mention consignment no z97960540

The next day what i see is that the courier is delivered with my name and number. Whereas i have not got the courier. When i checked with the security guard he said that someone from dtdc had visited on 17 aug and as we were not there they did not accepted the courier. Whereas in the system it is showing that courier has being accepted by me. Given below...
Complaint comments  Read comments Complaint category Postal & Delivery Services

DTDC Courier & Cargo — Not delivered the courier z88414986

 jatindersinghmanhas78 on Aug 23, 2016
Dear sir,
Docket number z88414986 is pending from last 3 months & there is no response from your side

Regards
Jatinder singh
7087426912...
Complaint comments  Read comments Complaint category Movement & Delivery

DTDC Courier & Cargo — Never picks call

 mohitkaushik001 on Aug 23, 2016
I have trying from morning number comes busy but when call goes and rings no one pickes it up. Worst service. Dont know why they get paid if they dont work properly. Am calling to rajpura hub number 01762231067. But no one is picking the call. My currier which is done with dtdc and its traveling here to there. Am checking the status but its showing me in rajpura only but the address is of banur and they also having a service hub in banur. But i dont know why they are not sending it to there and let it be delivered. That currier was very urgent but they guys keeping the delay in it. I want my currier...
Complaint comments  Read comments Complaint category Other

DTDC Courier & Cargo — Consignment undelivered for 12 days

 sumi gupta on Aug 23, 2016
Consignment No. B35076429 dispatched on 11/08/2016 from Bangalore to Gurgaon addressed to H-147, Vijayratan Vihar, Sec-15, Part II, Near Jharsa Chowk, Gurgaon-122001.

Lodged two complaints which haven't been resolved till now. Made multiple calls to DTDC Gurgaon franchisee and Bangalore customer help desk to no avail. Highly unprofessional of a courier agency of this repute to treat its customers in such an unethical manner. Employees and Franchisees equally mismanaged and unhelpful...
Complaint comments  Read comments Complaint category Postal & Delivery Services

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