1mg — 1mg.com are reluctant to provide hard copy of correct invoice for po [protected] of online medicines despite protracted correspondence:

Address:	Gurgaon, Haryana
Website:	1mg.com

On 09 June 18, I had placed an order on 1mg.com for prescription medicines required for my spouse named Prem lata. While ordering medicines doctor prescription was uploaded. Order ID PO [protected] was created for this order. When this order was delivered, it was noted that patient name and doctor name was wrongly mentioned in the invoice provided by 1 mg.com. In the invoice patient name was mentioned as RAJENDRA SINGH and doctor name as Dr PEEYUSH JAIN whereas as per uploaded prescription name of patient is PREM LATA and doctor name Dr Dhanveer Singh.

On 13 June 18, I raised a concern (Ticket Number 427653) with the customer support of 1mg.com and requested them to provide hard copy of correct invoice for PO[protected]. In the beginning, customer support executive Mr Navin Kumar sent email that it would not be possible to provide hard copy of invoice. However, he agreed to arrange soft copy of the invoice. Since I need hard copy of correct invoice to claim medical reimbursement, I persistently requested to provide the same. After constant follow-up, another customer support executive, Mr Vijay K on 28 June 18 informed that hard copy of invoice has been handed over to DTDC Courier and provided Tracking ID. when I tracked this consignment I was surprised to note that DTDC courier had failed to deliver this invoice because of incomplete address mentioned on the letter. I immediately sent email to customer support and also talked over their phone number[protected]. But, every time i have been given assurance that issue would be resolved within 24-48 hours but nothing has happened till writing.

First of all, 1mg.com did a mistake while issuing the invoice not as per uploaded prescription and when raised the concern they did not provide hard copy of the invoice despite protracted correspondence. Due to this reason, I am facing a lot of inconvenience and deep frustration because I am unable to submit reimbursement claim without hard copy of the correct invoice. With this attitude of 1mg.com I have been made to suffer un-necessarily.

1mg.com is reluctant to provide hard copy of the correct invoice despite constant persuasion though it is obligatory on their part to deliver correct invoice of the ordered medicines. In such circumstances, 1mg.com must be asked to look into the matter matter and address the concern on highest priority.

RAJENDRA SINGH
[protected]