| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | 24x7fresh.in |
I had purchased an online subscription of "amul double tonned 500 ml milk x 30 days" from 24 x 7 fresh - an online grocery delivery company. I was to get the delivery from 19th of april, 2016. However, i am yet to receive it. In this regard i have contacted the customer care both via telephone and email a number of times, but each time i received the future dates (Starting from 19th of april 2016 to 3rd of may 2016). My non-agreement to it was overlooked and my demands for refund were also neglected. Now the customer care is not even relying to my emails. It appears to me that my subscription is not being started intentionally for some reason or the other, or there is not intention to deliver and make a refund.
Due to this i have been subject to mental agony, harassment and stress. I am a student preparing for various government and private jobs. I am in habit of having milk and oats at breakfast and then leave for classes for my preparation. So relying on the claim of online subscription i have missed my breakfast since the 1st date of proposed delivery (19th of may 2016). This has resulted in loss of efficiency and concentration in my preparation which may adversely and negatively affect my career. I have also noticed irregularities in my digestion and metabolism. A feeling o[censored]neasiness has crept on me. Though, it may seem small an amount, but it matters to me as i am in preparation phase and having no source of income other than what my family sends.
I demand my refund for the subscription along with an appropriate compensation for the mental agony, harassment, stress, deterioration in health, loss of time and money, negative impact on my preparations and career and damage to my sleep wake cycle which i have been subject to during this period.
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