[Resolved]  24X7Fresh.in — Milk subscription not completed fully

Address:	New Delhi, Delhi, 110018
Website:	24x7fresh.in Online grocery store at best price. Online Supermarket includes vegetable store, food s

I had ordered for milk online and paid by credit card through this website with order no.[protected] on january 25, 2016. Milk order was for 1.5 litres daily for a month. Milk delivery started but it was stopped after 12 days without any information. I sent emails several times. I was assured all times that either it will be resumed after the restructuring or money will be refunded. From april on wards even my emails are not responded.

I have almost lost the home that i will get back my money.

I am just making another attempt to see if anybody responds.

I am attaching the email communication as happened.

Kamlesh kumar
27 apr at 5:31 pm

To

Customer support 24x7fresh

Message body
How are you going to take to inform me the refund status or resumption of services. I have been hearing the lies for past two and half months.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: customer support 24x7fresh
To: kamlesh kumar
Sent: friday, 22 april 2016 6:22 pm
Subject: re: no milk delivery-order no.[protected]

Hello

We understand your situation and we take full responsibility for this situation. Please be assured that this type of situation will never happen again. We have put a new procedure.

Please allow some more time we will clear all the situation our team is trying to improve all the situation.
We want only cooperate with you and your cooperation is very appreciable for us.

Your delivery is going to start very soon.

Thanks
24x7fresh team

On fri, apr 22, 2016 at 4:26 pm, kamlesh kumar wrote:

I am surprised to know the new reasons all time.in every email i am mentioning the order id still you are asking me. Are you really reading the email or just replying any thing absurd.

Anyway i am giving again the details.

Milk was delivered only for 12 days in the order of 30 days. Hence i want the refund of my money for 18 days of milk for 1.5 litres daily.

Order id is as below.
Your order #[protected]
Placed on january 25, 2016 11:56:09 am ist
Item sku qty subtotal
Amul tonned 500 ml milk x 30 days 201802 3 ₹1, 539.00
Subtotal ₹1, 539.00
Shipping & handling ₹0.00
Grand total ₹1, 539.00
With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: customer support 24x7fresh
To: kamlesh kumar
Cc: "[protected]@nationalconsumerhelpline.in"
Sent: friday, 22 april 2016 1:20 pm

Subject: re: no milk delivery-order no.[protected]

Dear patrons

First of all, apologies for the inconvenience caused to you during the past 45 days. We are happy to share the information that your area is now fully functional and like other customers delivery will be done at you door steps soon.

To continue serving you better we need to know your order id with the number of days delivery received. If you have multiple subscriptions on your name then please mention all the subscription numbers along with the number of deliveries received. Request you to reply to this email only.

Account restoration is in progress, you can reset your account password now. During that period you were not able to login, sorry for the inconvenience caused.

We are expecting you to reply to this email by tomorrow evening with order id and the number of days left/delivery received. Your reply is required as a confirmation of your order and to continue the delivery of milk at your door steps.

On fri, apr 22, 2016 at 12:59 pm, kamlesh kumar wrote:

How much time do you need to refund the money for non-delivery of milk?

Each time i am listening some fancy reasons. As if you have decided not to refund me money and just do the fraud.

Now i will this issue at the social media level and propagate the how people are getting cheated.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: customer support 24x7fresh
To: kamlesh kumar
Sent: wednesday, 13 april 2016 11:45 am

Subject: re: no milk delivery-order no.[protected]

Hello

We are really apologize for inconvenience caused to you and please allow some time so, we can fullfill your demand.

Thanks
24x7fresh

On wed, apr 13, 2016 at 10:52 am, kamlesh kumar wrote:

Dear radhika,

It has been too long (More than a month from 10th march) since i was told that my refund is in process.

I have not received any confirmation or processing details of refund till date.

I have formally sent a complaint to consumer forum as there was no choice and even the full trail of this email is also forwarded.

I had already waited enough. It appears as if you are not bothered to return my money causing harassment and grave deficiency in service.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: kamlesh kumar
To: customer support 24x7fresh ; radhika priya
Sent: friday, 1 april 2016 10:25 am

Subject: re: no milk delivery-order no.[protected]

Dear radhika,

Order id is already mentioned in subject. For your reference, order details are as below:

Your order #[protected]
Placed on january 25, 2016 11:56:09 am ist
Item sku qty subtotal
Amul tonned 500 ml milk x 30 days 201802 3 ₹1, 539.00
Subtotal ₹1, 539.00
Shipping & handling ₹0.00
Grand total ₹1, 539.00

Bill to:
Kamlesh kumar
Kg-1/338, near shankar chowk
Vikas puri
New delhi, delhi, 110018
India
T: [protected]

Ship to:
Kamlesh kumar
Kg-1/338, near shankar chowk
Vikas puri
New delhi, delhi, 110018
India
T: [protected]
Shipping method:
Flat rate - fixed

Payment method:
Pay online with netbanking, credit card or debit card (Via payu)
Milk was delivered only for 12 days in the order of 30 days. Hence i want the refund of my money for 18 days of milk for 1.5 litres daily.

Please expedite thre refund at the earliest.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: customer support 24x7fresh
To: kamlesh kumar
Sent: thursday, 31 march 2016 9:29 pm
Subject: re: no milk delivery-order no.[protected]

Hi

Your order id pl

On thu, mar 31, 2016 at 10:54 am, kamlesh kumar wrote:

Dear radhika,

It has been more than 20 days from your mail of refund for non-delivery of milk, it has not been refunded in my account. Why there is this inordinate delay.

Why are you forcing me to take action against you. It is already disappointing and frustrating.

If i am not getting refund well in time, i will be forced to approach consumer court.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: radhika priya
To: kamlesh kumar
Cc: customer support 24x7fresh
Sent: thursday, 10 march 2016 8:10 pm
Subject: re: no milk delivery-order no.[protected]

Hi

Thanks for quick revert, we are now processing your response of refund and cancelling your order. Your payment will show on your account/debit card / credit card / wallet with in 7-9 working days.

We are serving delhi ncr from 9 months and will serve in future too

Thanks again to co-operate with us and hope you will give opportunity in future to serve you.

On thu, mar 10, 2016 at 9:45 am, kamlesh kumar wrote:

It has been very disappointing that in spite of several reminders and assurances from your side, milk delivery could not be restored.

Now it is beyond wait. There is no point in interacting with you without any result.

Milk was delivered only for 12 days in the order of 30 days. Hence i want the refund of my money for 18 days of milk for 1.5 litres daily.


Please arrange for my refund. I do not need any false assurances.

With regards,
Kamlesh kumar
Addl. Director, p&c
Drdo head quarters,
Ministry of defence,
New delhi - 110 011.

From: radhika priya
To: radhika priya
Sent: wednesday, 9 march 2016 7:29 am
Subject: 24x7fresh delivery updates

Dear 24x7fresh customers,

We are in process of recovering the data and service delivery model in order to serve. Still we are facing some technical & operational challenge to fulfill your orders as promised earlier.
The following is our planned schedule dates to restart deliveries in various neighborhoods of delhi ncr:
Society (More than 50 customers) - on or before 10th march
Sarita vihar zone - on or before 16th march
Noida zone : on or before 16th march
Paschim vihar zone - on or before 17th march
Karol bagh zone - on or before 17th march
Vasant kunj zone - on or before 18th march
Laxmi nagar zone : on or before 18th march
Dwarka zone: on or before 18th march
Gurgaon sikander pur zone: on or before 19th march
Faridabad zone : on or before 19th march
Gurgaon sohna road zone : on or before 18th march

We served you earlier in much better way pl support us in this crucial juncture. We want you to experience our revamped service, however, if you are not satisfied with the extension of delivery dates, you can drop a mail till end of the today at [protected]@24x7fresh.in, or call our customer service for the refund of the subscription amount. May be you are not able to login on our website for some more days do not be panic we are still recovering the data.
Those who will continue with us will get 6 pcs of devgad/ratnagiri alphonso mango and you will surely get 10% off in next subscription.

Hoping to continue a long term relationship!

Kind regards,
24x7fresh team

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Thanks and regards,
Customer care team,
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Thanks and regards,
Customer care team,
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Thanks and regards,
Customer care team,
www.facebook.com/24x7fresh