24x7fresh — Supply of milk

Address:	Mumbai City, Maharashtra, 400093
Website:	24x7fresh.in

In view of continued emails from the company I ordered for supply of amul toned milk (2 pack of 500ml per day for 30 days from 1-6-16 to 30-6-16) to my residence at Mumbai, vide order no.[protected] dated 18-05-16. An amount of Rs.1140/- was remitted in advance, on line.
On 26th May I got a mail from the company stating that there would be a delay in supply and that the supply was expected to commence on or before 20-6-16.
On 6th June I sent a mail to the customer care wing requesting for the latest update on the supply.
Since I did not receive any response till date I contacted their customer care number[protected]. On discussing the matter with one who identified himself as Mr.Santhosh Kashyap (hope the person has given his genuine name) I was told that the company has discontinued the supply of milk and that I can either order alternative items or take refund after 90 days.
Since I lost the faith in the company I told him to cancel the order and refund the money. He informed that a request in this regard has been raised (the ref no given by him is 0161A177) and that the refund will be made within 90 days.
Then I asked him to send the mail to me confirming the cancellation request number etc. He said that there is no such facility. He further said that I will get an intimation in this regards in future for which there is no time limit.
When I asked him to connect me to his superiors he said that he is the team manager and that there is no way of contacting any body else in the matter.
with the above developments I doubt whether my refund will be received by me at all.
This company seems to be a cheating one.
This way they fleece people. They collect amounts in thousands from the people under the pretext of milk supply and cheat them without refunding the amounts to them
I therefore request the forum to help me in getting my refund at the earliest.