[Resolved] 91mobiles.com — Cashback not credited to my acccount | |||||
I purchased a mobile worth Rs. 6498.99 on 20 December 2015 from Ebay.in using the coupon code provided by 91mobiles.com. As per 91mobiles.com after applying the coupon code a cashback of Rs.1235.00 was supposed to be credited to the purchased bank account i.e. CITIBANK after 2 months. But still after 4 months i have not seen the amount credited to my account. When i contacted 91mobiles.com they replied me that they have already processed the Cashback on 9th Feb 2016. The Cashback status provided by them is as below. Store Name : eBay Order ID : [protected] Cashback Claim Date :[protected] eBay Purchase Date :[protected] Cashback Status : Your cashback of Rs. 1235 (Eligibility amount : 6499) has been processed on 09/02/2016. Please check and let us know, if you haven't received it in your account. They also sent me the transaction status received from the CITIBANK as below. 2/10/2016 FUNDS TRANSFER 51XX0XXX46~ Ref No :- [protected] 1, 235.00 On the above said date no credit of Rs. 1235 has happened to my CITIBANK account. When i contacted CITIBANK regarding this after so many days they told me to contact the merchant i.e. 91mobiles.com who provided the cashback coupon. Even i did not get any proper reply from CITIBANK regarding this issue. The CITIBANK purchase details below: 21/12/2015 PURCHASE SUBJECT: MCUPOS 20DEC1017 Card no.: 5497XXX0XXXX2807 20DEC EBAY INDIA PAISA PAY MUMBAI Ref:[protected] Ref No :- 20DEC1017 6, 498.99 I have all the details of the purchase and the communications which i did to both the merchant 91mobiles.com and CITIBANK. Hence would request you to please help me in getting my Cashback amount. Contact Details of 91mobiles.com: Corporate Office 91DIGITAL WEB PRIVATE LIMITED 3rd Floor, 348, Udyog Vihar, Phase - II, Gurgaon - 122015 Branch Office # 3A, Corporation Colony Street, Kodambakkam, Chennai - 600024. India. Contact Information [protected]@91mobiles.com For Business Partnerships or Website Feedback:+[protected]+[protected]+[protected]Contact for Advertising :+91 [protected]Contact for cashback offer queries :[protected]@91mobiles.com Was this information helpful? | |||||
May 10, 2016 Complaint marked as Resolved Got the cashback amount today after so many mails and communication. | |||||
 1 Comment | |||||
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The merchant i.e. 91mobiles.com seems to be dragging this issue by saying that he would process the cashback to my alternate bank account. I provided the my alternate bank account 2 weeks before but it was of no use. Simply it was just an eyewash to make me quiet. I have a mail communication regarding this and have attached the same. Hence would request you to please help me to get my cashback.
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