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Citibank Customer Care

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Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
 +91 79 2640 4653
 +91 240 663 2484
 +91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
More...
 

Citibank Complaints & Reviews

Citibank - Can't access the atm

User
 Rasika Dandekar on Jan 29, 2015
Hi, This is regarding one of your ATM at khar linking road, West View Building. Every morning when i leave for office and visit the ATM No one is allowed to access the ATM. & the security asks everyone to wait out for mins.. I really dont know what happens inside. There's a lady who keeps taking rounds god knowns for what reason...9.30 am is the office time when everyone is in a hurry.. & during that time this nonsense happens everyday :( . Secondly there are very few Citi ATMs located.. & this one is on my way.. today i had go all the way to Bandra Hill road for another ATM I...
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Citibank - Regarding disrespectful behavior of sales executive

User
 Aakanchha Sinha on Jan 27, 2015
I received a call on 27th Jan 2015 around 1:05 pm regarding a new VIP credit card Citibank was offering to its "Special" customers. The person gently asked permission to explain the schemes in a minute and I agreed. After the advantages of the card were put forward, I thanked the person for the information and said that I did not have such requirements as of now. Upon this he started convincing me to take the card and try it out for few months. I still kept my calm and thanked him again and asked not to force the service on me. I told him that I know my requirements and I don't require any cards....
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Citibank - Fraudulent Debit on my Debit Card

User
 Ram1953 on Jan 24, 2015
1. I am a Citibank client in Melbourne for a few years and I have had no complaints or issue with Citibank, whatsoever. 2. As you know, for NRIs like me visiting India once a year so, the typical usage of Citibank cards is indeed great. 3. Me or more than me my wife, she does NOT use this card for any online purchase - none till now. We use it primarily to shop personally when in India. Being cautious, we used to reassure that our card had been rightly debited everytime we used the card and we have had no issues with that at all. 4. This habit, I think I should redefine my cautious to a...
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Citibank - about incomplete home loan statement.

User
 Neeraj Sharma Jaipur on Jan 23, 2015
Sir, I have received a home loan from your bank and my loan account number is 700808. I have received a statement againt my above mention loan for financial yera 2014-15. But this statement is not showing that this is a home loan and this certificate is given to me for the purpose for income tax rebate /claiming deduction under Sections 24(b) & 80C ------ of the INCOME-TAX ACT, 1961. because of these lacuna my office is not accepting the certificate. Kindly clearly specify that above mention loan is a home loan and principle and interest statement are issue for the purpose for income tax...
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Citibank - Credit card bill

User
 vc@ on Jan 20, 2015
Hi, I spoke to an executive well in advance and gave information about my BT that I had chosen through my SBI account and stated that I would be late to deposit the amount as I was supposed to receive a cheque from the SBI bank which was delayed and when I got it, I had no time to go and deposit the same. I called you guys again to send some executive to my place to collect the same, but was informed that you do not have such facilities. Hence, I had no option but to wait until I had a week off from work. And, the citibank does not have its ATMs at every location that you may go and deposit...
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Citibank - damaged 500 rupees from citibank atm

User
 BikashN on Jan 17, 2015
I have withdrawn 2000 rupees from a citi bank atm in DLF1, tower1, rajarhat, newtown, kolkata using my Axis bank atm card. Among them all 4 pcs 500 notes are torn and pasted. When I call back the number customer care number mentioned their, they told go to nearest axis bank because your atm card is of Axis bank. When I called even visited the Axis bank the refused to take because this is from citibank atm.I am still in between and no body want to take it. I am frustrated and harased in between them. Citibank should be punished for putting damaged note. Give me proper guidance....
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Citibank - Complaint Against Citibank representative

User
 vijneha on Jan 14, 2015
This is complaint against representative had been sent to my house for collection of money, as he was trying to get into my house force fully, and also hit Watch Man of may premises, the individual was very rude and abusive . Hence this is not acceptable . There is an outstanding on my card which minimum amount i am paying from longer time . I have informed Citibank team that it will be paid soon . still they keep on calling from various numbers from morning till evening 02267318562, 02240989487, 02267318655, 02242370400, 02267318620, 02261553875, , 02261607475, . As this is not a process of...
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Citibank - Lack of good gesture

User
 anandblr on Jan 10, 2015
It was 9/1/2015, an old age person around early 60s went to CITIBank, gandhibazaar, bangalore branch for banking purpose. As a regular exercise of taking token and waiting for his number. The CITI cash keeper skipped his number and called the next token, The old man asked the employee, why they skipped the number but the employee was reluctant to give the answer and asked to take a new token. The employees behavior is act of low morality and it would affect the morale of Indians . It is a condemnable act and CITI bank employee having this kind of gesture would lead to downfall of the...
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Citibank - wrong charges levied on credit card

User
 sidd6788 on Jan 7, 2015
My credit card ninumber is 4386280018648679. I was issued this credit card 1 year ago n was told that there is special scheme for your company and no membership fees will b levied.. Now at d end of the year they have levied 1200 as annual fees n now they are telling there was no such scheme and the same can not be reversed. They are asking stupid question like from which number you got the call. As if i would have save that number from which i got call one year back. They are not ready to do anything about the mis selling that their sales executive are doing. Request you to take strick action on...
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Citibank - Indifferent attitude of citibank credit card services

User
 TRILOK BANDHU GUPTA on Jan 5, 2015
Dear Sir/Ma'am 1. I have a citibank card No. 5425 5684 1511 2442 since last 16 years.During my posting at Kharagpur WB, in the month of Sep 14, I thought of an addon card for my wife.On speaking to citibank customer care, I was advised that the bank executive shall visit the customer at the registered address. As my regd address was my permanent address of Thane distt, on the advice of Citibank executive I changed my address to my residential address of Kharagpur 2. On contacting again with Citibank customer care, I was told that Kharagpur is not covered by Citibank addon card team and as...
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Citibank - DEBIT RS.11527.00 IN CARIT CARD WHICH WE CAN NOT EXPENCE

User
 anirban27 on Dec 24, 2014
DEAR SIR, WITH THE ABOVE REFARANCE WE WANT YOUR KIND ATTANTION THAT WE BOOK 3 INDIGO FLIGHT TICKET ON 8.12.14 VIDE INDIGO PNR NO. 1.J4826S Rs. 12499.00 2. SF5DKE Rs.6303.00 3.P4DKMV RS. 13709.00 BUT THEY WILL CHARGE IN OUR STATMENT 5 TME WITH THAIR REFERANCE NO.7560824343 4 TIME OF Rs.12499.00, Rs.11527.00, Rs.13709.00 & Rs.6203.00. WE ASK TO CITI REGARDING THIS THAY SAY THEY DO NOT KNOW ANYTHING REGARDING THAT YOU HAVE EXPENCE 4 TIME YOU MUST PAY THE SAME . BUT I WANT CLARIFICATION OF WHICH TICKET I WILL PURCHASE OF Rs.11527 ON 8.12.14 PLEASE GIVE ME SOME THING LIKE PNR NO. OR TICKET...
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Citibank - loan information

User
 dhariya on Dec 21, 2014
Sir, I am Vivek Sharma we are sending a personal documents in you Branch addresss 71/7, A-14 Ground FLR, Inds. Area Rama Road, Moti Nagar, NEW Delhi to Mr. Ankit Panchal. Through Speed Post on dt. 17.12.14 Speed post Receipt No. EV360756413IN. So do not responce in your Branch . Please give me positive responc. other wise return my documents. Thanks Regards VIVEK SHARMA CELL.NO. 09568510777...
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Citibank - This credit card scam is ROBBING and RAPING people financially. (Wake up People and The Govt. of India)

User
 J Samir on Dec 17, 2014
To whomever it may concern, I have been making regular payments towards my credit card bill but still the outstanding balance shows no changes. Key points: 1- My minimum balance fluctuates every time. 2- High interest charged to the EMI amount. (which is interest free). 3- 11% interest is charged on the indian oil card if used in some other petrol pump. I don't understand this, coz even government does not charge me like this. EXAMPLE- If I fill fuel for INR. 200 then i am charged 222.00 on the statement but i receive message of Rs. 200 debited from my card. whereas if i...
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Citibank - CITIBank - ECS Return Charges of 2373 in a month

User
 Prasad Guduri on Dec 10, 2014
Hi Sir, I have HDFC Salary account from May 2012 with account number # 08771140013954 I have following loans. Loan 1: Bank Name: HDFC Bank EMI Amount: 2769 EMI Deduction Date: 5th of every month Loan 2: Bank Name: CITI Bank EMI Amount: 3516 EMI Deduction Date: 5th of every month Every month the EMI money will be deducted from HDFC Bank account. Unfortunately I have not maintained the balance for the month of November. I paid 2769/- HDFC Bank loan EMI by cash on 28th November to HDFC Bank representative. I paid 8000/- CITI Bank Loan by NEFT Transfer on...
Complaint comments Read comments [1] Complaint category Loans

Citibank - CitiBank Executive Mr. B. Rajendra Cheated to customer.

User
 Prashanth Deepu on Dec 4, 2014
Dear Sir, With reference to the reference no. Ref no:14111350445 Date:2014-11-17 - Declined Application. and Mr. Rajender given Acknowledgement slip no. ST702292 My credit card application Declined due to Cybil report. But while taking application, Mr. B. Rajender (S.R. Nagar Branch) Hyderabad said that based on Shopper stop Shopping purchase value. We will give credit card like that Mr. Rajender said. And he has taken Rs.1000/- for processing application. Now my application rejected and Mr. Rajender side no response and cell number. 9701755121 switch off. Requesting you to kindly...
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Citibank - No response on applying for citibank credit card

User
 PS ARORA on Nov 25, 2014
Sir, My name is Parminder Singh Arora. I applied for citibank credit card a long back (around one and a half months ago). I also submitted the documents required for the same. However, on 21 Nov 14, I received a letter from your side (dated 17 Oct 14) stating that they are unable to process my application due to non receipt of required documents. I also tried several calls on the number mentioned in the letter (020-66012484), but it is of no use. I could not talk to the customer care executive. Your representative has already collected my documents. Please send your representative to verify...
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Citibank - credit card loan delay by months

User
 ijs on Nov 21, 2014
I am your credit card holder since last fifteen years, but sorry to say that credit card loan that you claim be sanction in 48 hours, , delayed by months together, may be mistake of your courier company, as claimed by u, indemnify bond taken from me for no fault of mine 15days back, nothing done so far, yet to receive, First time in fifteen years of relationship I have to think that I am with a wrong bank and looking for other efficient banks....
Complaint comments Read comments [1] Complaint category Loans

Citibank - Credit card/ ready credit without conscent

User
 sknglobal111 on Nov 11, 2014
Beware of Citibank issuing credit card and ready credit line products without your consent. I have recently opened a Citibank salary account, which I was forced to do as I did not have any other option, since I have already undergone a pathetic experience with Citibank earlier. In this specific instance I would like to bring to your notice about issue of credit card and ready credit line facility by Citibank. First of all I have never requested for these products and have never applied and while opening the suvidha account had specifically told the representative to exclude me of these unwanted...
Complaint comments Read comments [1] Complaint category Banks

Citibank - NON ISSUE OF CREDITCARDS TO VISAKHAPATNAM RESIDENTS

User
 kothapalli on Nov 5, 2014
Sir, I am very sorry to inform you that you are not interested in issuing your valuable creditcards to the customers like me residing in VISAKHAPATNAM, Severak times i applied online for the creditcard with reference to the mails received to me. But in the online application, in the address bar, when citi is seen, i am getting angry and got annoyed that the only developing industrial city in andhrapradesh like visakhapatnam is having this type of discrimination of not having the facility or privilege of getting a creditcard from a bank like CITIBANK. Please look into the matter and inform the latest...
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Citibank - insurance payment without my knowledge

User
 rajagopalan50 on Oct 31, 2014
Dear Sir To day at12.31 pm I have received a sms towards payment of Rs.14534 from my credit card no. 5546xxxxxxxx6601 for insurance. First of all who authorise to pay of Rs. 14534 for insurance from my above credit card. Without my knowledge the payment was made I am not responsible for above payment and also state that I will not pay to citibank It shows very ugly to make payment with out my knowledge Several times phone calls received regarding the insurance payment Totally I have objected and also said that I am not interested for payment of insurance Now I have decided to close...
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