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Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
 +91 79 2640 4653
 +91 240 663 2484
 +91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653

Citibank Complaints & Reviews

Citibank - No response on applying for citibank credit card

 PS ARORA on Nov 25, 2014
Sir, My name is Parminder Singh Arora. I applied for citibank credit card a long back (around one and a half months ago). I also submitted the documents required for the same. However, on 21 Nov 14, I received a letter from your side (dated 17 Oct 14) stating that they are unable to process my application due to non receipt of required documents. I also tried several calls on the number mentioned in the letter (020-66012484), but it is of no use. I could not talk to the customer care executive. Your representative has already collected my documents. Please send your representative to verify...
Complaint comments Read comments Complaint category Credit Cards

Citibank - credit card loan delay by months

 ijs on Nov 21, 2014
I am your credit card holder since last fifteen years, but sorry to say that credit card loan that you claim be sanction in 48 hours, , delayed by months together, may be mistake of your courier company, as claimed by u, indemnify bond taken from me for no fault of mine 15days back, nothing done so far, yet to receive, First time in fifteen years of relationship I have to think that I am with a wrong bank and looking for other efficient banks....
Complaint comments Read comments [1] Complaint category Loans

Citibank - Credit card/ ready credit without conscent

 sknglobal111 on Nov 11, 2014
Beware of Citibank issuing credit card and ready credit line products without your consent. I have recently opened a Citibank salary account, which I was forced to do as I did not have any other option, since I have already undergone a pathetic experience with Citibank earlier. In this specific instance I would like to bring to your notice about issue of credit card and ready credit line facility by Citibank. First of all I have never requested for these products and have never applied and while opening the suvidha account had specifically told the representative to exclude me of these unwanted...
Complaint comments Read comments [1] Complaint category Banks


 kothapalli on Nov 5, 2014
Sir, I am very sorry to inform you that you are not interested in issuing your valuable creditcards to the customers like me residing in VISAKHAPATNAM, Severak times i applied online for the creditcard with reference to the mails received to me. But in the online application, in the address bar, when citi is seen, i am getting angry and got annoyed that the only developing industrial city in andhrapradesh like visakhapatnam is having this type of discrimination of not having the facility or privilege of getting a creditcard from a bank like CITIBANK. Please look into the matter and inform the latest...
Complaint comments Read comments Complaint category Credit Cards

Citibank - insurance payment without my knowledge

 rajagopalan50 on Oct 31, 2014
Dear Sir To day at12.31 pm I have received a sms towards payment of Rs.14534 from my credit card no. 5546xxxxxxxx6601 for insurance. First of all who authorise to pay of Rs. 14534 for insurance from my above credit card. Without my knowledge the payment was made I am not responsible for above payment and also state that I will not pay to citibank It shows very ugly to make payment with out my knowledge Several times phone calls received regarding the insurance payment Totally I have objected and also said that I am not interested for payment of insurance Now I have decided to close...
Complaint comments Read comments Complaint category Credit Cards

Citibank - This is regarding Ref no :14101865205

 Sikandar_khanzada on Oct 21, 2014
This is regarding Ref no :14101865205, I knew this in advance because you people are bothering mesince last 3-4 month, even I will share your process and work structure feedbackto my close entire world where people can know your services.I need back my all submitted document on priority and pleaseget delayed in response else anything can happened.Regards, Sikandar Khan...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Citi bank credit card

 gurpreet.singh290 on Oct 8, 2014
Dear Team I logged two times for credit card application both times your team collected my documents and after 7days they rejected my application without my knowledge that was ridiculous . Delhi branch Team member name is Rahul (7531014236)and other (8802710753) Please take necessary action against fake commitments by citi bank team Without any intimation no body have rights to reject application this is totally unfair please revert Regards Gurpreet Singh 9717940059...
Complaint comments Read comments Complaint category Credit Cards

Citibank - taken my documents on no update

 Rahul Thakre on Oct 5, 2014
Hi, My name is Rahul Thakre and my mobile number is 9603655222. I got a call from city bank for credit card and they have convinced me to take the credit card. For that they have taken few of my documents by mail. I have sent an email with the said documents to but there is no update or call after that. Please check and let me know the status. Regards, Rahul Thakre....
Complaint comments Read comments Complaint category Credit Cards

Citibank - personal loan ref no--- 693351

 rajeev_naruka on Oct 1, 2014
Dear sir, i had submitted the loan application 23.09.2014, the all document submitted on 23.09.2014, and after that i am taking up regular follow up and call, but sorry to say there is no response from concern team. Very very bad services, Regards, Rajeev Naruka...
Complaint comments Read comments Complaint category Loans

Citibank - Payment through creditcard

 Kuljeet Singh Johar on Sep 18, 2014
Sir, I am holding credit card No 4386280522905052. On 4th September I had paid a sum of Rs 1309.84 towards my land line bill, vide transaction No 982180. I have received their reminder that payment has not been cleared. I have been trying to contact 0172-5082484, but all the times I get recorded voice, and I could not be put through to customer care person. I shall be grateful if this observation get cleared as last date for payment by land line bill is 22nd Sept. Thanks Col K S Johar (
Complaint comments Read comments Complaint category Credit Cards

Citibank - Loan offer

 kapil1706 on Sep 13, 2014
I am living in New Delhi. From last few days I am getting calls on behalf of citi bank from following numbers011-64000319 and 8130244566 offering loans @ 9%.They are calling on one of my outstation mobile number, but as soon as they come to know that I am in Delhi, the call is disconnected.

You may kindly take appropriate action.

Kapil Saxena
Complaint comments Read comments Complaint category Loans

Citibank - CITIbank Insurance Fraud

 kimi310 on Sep 10, 2014
#CITIBANKFRAUD I opened a saving account with CITI Bank 6 months ago and at that time they also enrolled me in a saving investment scheme, last week i came to know that its an Bajaj Aliance Insurance plan and not a saving scheme. I have been calling CITI bank since then, no actions being taken as of now. I have no idea what kind of investigation they are upto. (Bajaj Aliance tells they have nothing to do with it, its CITI bank at fault). I thought it might have been some kind of mistake, so just thought to google it once " # CITI bank insurance frad ", what i obsevered was really shocking. I...
Complaint comments Read comments Complaint category Insurance

Citibank - incorrect Number on your website

 selvansp on Sep 5, 2014
Hi team

I have made purchase 24K on the Citibank CC, just wanted to know if that can be converted in EMI with least Rate of interest, tried Checking the No: on the Citibank website, NO: which was provided was Incorrect (080)2229 4653, then tried different No: Managed to get connected to a agent then informed him my query's, he transferred Call to CC team whne i spoke to him for 7-10Mins he couldn't help be when i asked him to call back he denyed, He also informed i was paying 3Rs/min which was a bomb, please can some one help me. i am loyal customer to Citiback....
Complaint comments Read comments Complaint category Credit Cards

Citibank - CITI BANK is giving repetedly unnecessary calls for taking Loans.

 ibrahim vepari on Sep 5, 2014
CITI BANK is giving unnecessary calls for taking Loans. Already i have told them that i am not interested in Loans, then also repeatedly calls are coming from different person. The last call i received today only by Some Sonia Sharma, (M) +91 8010001633 i told her that i am not interested in loan, then again after 5mints the call comes from Sonia Sharma only. Kindly Remove my number from your Database. I am not at all interested in taking Loan from you....
Complaint comments Read comments Complaint category Loans

Citibank India - Cheque Paid - But to UNKNOWN

 Vinay Kallakurchi on Sep 4, 2014
A cheque of mine has been used to debit Rs. 4000 from my account in Citibank. I have called them numerious number of times and they still do not know to whom they have paid the money too. Please help me in this regard. My Citibank Account Number is 5245883805 and my name is Vinay...
Complaint comments Read comments Complaint category Banks

Citibank - Wrongly amount deducted by the bank from my citibank credit card

 jeevan yadav on Sep 2, 2014
Hi Team, On my Citibank credit card No 4386280012205443 bank has deducted around Rs 1300 without any explanation given. I wrote to customer care services they are continuously giving same reply with wrong explanation. No one has verify the problem with my account. I tried to explain them again and again and they are not try to understand and without checking actual facts they replying which is 100% incorrect and illogical. I wrote to them 5 times now I want that please file a case against them and I will explain it to them in court. If I found wrong and the reply given by bank is correct,...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Citi Rewards Card Rejected

 ankitvashistha on Sep 1, 2014
Hi, Your bank representatives were so after me to apply for the credit card and when applied, the application was somehow stuck somewhere for no specific reason. First of all, i would like to highlight the horrible customer services of your representatives. This is not only the first time i am harassed by the CitiBank for the customer services but before too which was resolved by the intervention of the Consumer court and the transaction gateway which had instructed to CitiBank who had blocked the transaction amount for no reason. Anyways my reference for the credit card application is: 14081422507 Tell...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Service charges deducted without informing to account holder

 Kuldeepbit on Aug 30, 2014
Its regarding to the amount that's deducted because i have not maintained minimum balance.
My account was the zero balance salary account and its converted to saving account without informing to me and from last 7-8 months, 500 rs is being deducted every month with out informing me. Now when i want to close the account then bank is asking me to pay Negative balance.First of all bank should inform to account holder for any deduction like this and converting salary account to saving account. I will not able to pay any negative balance anymore and do n't want to increase negative balance...
Complaint comments Read comments [1] Complaint category Banks

Citibank - Credit Card not received yet

 garora74 on Aug 30, 2014

I would like to complain that I have not received the credit card which was approved on 20/08/2014 and was supposed to be delivered through Blue Dart courier AWB no: 42614973660. But it has still not been delivered by BLUE DART as they are saying that they do not have the complete address updated with them (my home address) which they are not able to update as it needs to be done by the bank. However, my address proof was already submitted at the time of applying for credit card as it is very much visible as per the records of your bank.
Now I have already discussed...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Citibank - Cheating

 Shruti Dubey on Aug 29, 2014
I am using a citibank credit card since 6 years and have a very good track record. I am a full time online shopper and mostly shop through ebay (with EMI's). There were two transactions for 15750/- during July 2014. First order for 15750 was on 14th July and Second order of 15750 was on 22nd July. Both orders didn't go through, so the amount was refunded automatically via ebay. Both the transactions have been credited to my account successfully. However, there is a transaction of 13189.86 and 10719.64 for 28/07/2014 and 7/8/2014 respectively. Note that the transaction for 10719/- is showing...
Complaint comments Read comments [1] Complaint category Credit Cards

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