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Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
 +91 79 2640 4653
 +91 240 663 2484
 +91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653

Citibank Complaints & Reviews

Citibank - Citibank Suvidha account deducted 550+ rupes every month since last 4 yesrs

 cvsharibabu on Jul 21, 2014
I had a salaried Citibank suvidha account in Bangalore A/C No# 5941169807, I had changed my company and then my salary was not crediting into this account, since then the bank deducted service charges without informing me, In soo late I called them today (21 july, 2014) and asked regarding the amount i last for the service charges... one customer care lady said she can revert one month service charge, I asked for all the total money and questioned how can you deduct without informing the customer, she transferred the call to her manager ( she said call going to connect to manager), that manager...
Complaint comments Read comments Complaint category Banks

Citibank - cheating on credit card billing

 ynrajeev on Jul 18, 2014
Hi, I have been using Indian oil Citibank credit card since last 6 months because I have been told about surcharge Waiver across Indian oil outlets. But after purchasing fuel, I came to know that it applies to only selected Citibank outlets which was a violation of customer law due to hiding complete details against purchase. But still I kept quiet because all banks do this against credit cards as the banks think that credit card customers are fools. On 9th June 2014, I tried to close this credit card due to unavailability of Petrol pumps as per my convenience. But again offers explained by...
Complaint comments Read comments Complaint category Credit Cards

Citibank - card settlement request

 krrish_chatterjee on Jul 18, 2014
Dear Customer Care,

I have requested for settlement of my card 2 months back, initiated call so many time.Last week also have confirmed customer care to initiate the process to close my card.Now again 2 months unnecessary charges got charged to me.I have requested when the amount was 28k, now it has been increased to more that 30k.I need my settlement calculation to happen on 28k when i have informed for a settlement.Pl initiate to close my card asap, i don't want further harassment.I am not been using this card for more than a year now, has been blocked already, am asking for...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Cheating

 janapras on Jul 14, 2014
I am using the Citibank credit card number 4386280017773403 from 2013 I missed my payments for 2 months due to some financial issues I made my minimum due payment in April I spoke to the executives and explained my problems I was getting calls by the collection department harassing for payment finally I made a payment of 40000 on 12th July and later I realized my card is closed. If that was the case I would have gone for a settlement. Please assist....
Complaint comments Read comments Complaint category Credit Cards

Citibank - Citibank Credit Card Transaction

 ehmalik on Jul 9, 2014

I am using Citibank Credit Card from 2005 and till date I have never raised disputes for any transactions and I have being paying them what ever the Credit Card bill amount was. On 17th Feb 2014 at 10:30 PM India Standard Time, I was about to go to bed and got SMS on my mobile phone stating 2 transactions detailed below. At the same time I called Citibank Officer and gave a complaint that these transactions are happened and I have not done that and at that time I had my credit card with me.

Dispute Details :
1. 17 Feb - Ref No: 74063774048, Amount Rs: 24971.33,...
Complaint comments Read comments Complaint category Credit Cards

Citibank - auto deduction of suraksha credit shield premium

 mukesh a shah on Jul 3, 2014
my credit card no. is 5546370226031307. since last so many years we are paying through auto deduction premiums for above mentioned subject. when i asked for the details to customer care they said contact caustomer care royal sunderam. after contacting them, their reply was we will get the details from citi bank. please help me out and provide me the following details: my policy no. coverage amount nature of the product. auto deduction reference no. 19999999984 amt. Rs.0.16 & Rs.141.00 regards, usha solanki 09320702429...
Complaint comments Read comments Complaint category Credit Cards

Citibank - EMI Date - Thirdparty agents problem

 ksanjeevi on Jul 1, 2014
I have received welcome letter, Amount, etc., email from you before 2 days.
I signed the document after got the confirmation from the Bank representative that my EMI will fall on every 4-6th of every month and they promised on the same.
Today I am very much disappointed after seeing the welcome letter where it shows my EMI date is 1st of every month. This is not possible by anyone where my salary won’t credit on 1st of every month. This will slowly stop me to pay EMI regularly.
Also I am not getting any call from any of the direct citi bank associates regarding...
Complaint comments Read comments Complaint category Loans

Citi Bank - false statements while opening citibank account

 sunilss85 on Jun 26, 2014
While opening citi bank account, i was informed that citi bank has a tie up with bajaj allianz. I was asked to invest Rs 2000 /- every month. The terms specified were, i can stop this policy any time and there are no surrender charges. Instead, i was informed that minimum 10 % interest on principle amount will be given. But when I called up bajaj allianz, I was told that there is no mimimum garuantee. I have paid nearly Rs 1 lakh. After four years, they are telling that now my surrender value is only Rs 68000 /- Also, while taking the policy only a check box was required to be filled in the...
Complaint comments Read comments Complaint category Products & Services

Citibank - Uncleared Demand Draft

 mechandank on Jun 25, 2014
I am Chandan Kumar salary account 5075985225 in citi bank. The aforementioned account was closed by citi bank itself in September 2012.On September 2013 an account payee cheque was submitted by "SuperTech Group", since my account was already closed, the cheque was returned as "Demand Draft" to my address that was present in your database, that was the address where I was previously employed.They have the policy according to which all un-claimed "Demand Drafts/Cheques" are destroyed after three months. I was not intimated about the delivery of the demand draft, hence I was not able to collect it...
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Citibank - Credit Card Application Status

 Satyanarayana Reddy Gogulamudi on Jun 24, 2014
Dear Team, I have applied for CITI bank credit card Application No: 14052985354 for which I got confirmation that my application was rejected because the verification team was unable to locate the Address which I have provided. I was holding two Credit Cards from other banks with Same Address. If your verification team was unable to locate the address that I have provided in the application they would have given me a call to get the guidance to reach out to the address, but instead of that they have mentioned that the address was wrong which they were unable to locate. The address I was...
Complaint comments Read comments [4] Complaint category Credit Cards

Citibank - Not Received the Shipment

 sumit.123.k on Jun 17, 2014
Dear Sir, I have applied for citi bank credit card Application No, 14060485109 for which i got confirmation that my shipment has been sent to you. Instead to sending it at my preference address which i put in the application. it send it to 2nd address. Due to this shipment has returned back. ALso the preference address is wrong in citi bank list. the correct adrress is: E-6/18, Arjun Marg DLF Phase-1, Gurgaon-122002 Mob: 9654848180 kindly update the addresss and send back the shipment at above mentioned address thanks & regards Sumit Kochar # 9654848180...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Citibank Credit card payement

 Rahamad Ulla on Jun 10, 2014
My citibank credit card ending with 4386 2800 1861 8078 I paid my all arrears on my card due date 9/6/2014 with various payment option but their taken lot of unwanted debit on my citi bank suvidha account.minimum due amount taken Rs.3406 which account having 206 balance with negative balance and next day their activated Ready credit line and added ready credit activation fee Rs.500 also added on my ready credit total I am having ready credit balance Rs.3706 this is not appreciated with salary account holder with your bank. Please resolve my problem contact details +919036475330, +91-9486302383...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Unfair Levies on my credit card ending 5242

User on May 29, 2014
I am having City Bank Credit card. The month wise bill details are as: 1. That Feb.-2014 (23/01/2014 to 23/02/2014) : Bill Amount Rs. 3472, No Problem and bill payment in time. 2. That March-2014(24/2/2014 to 23/3/2014): Bill Amount Rs. 9556.26/-. In the month, Rs. 6000/- were withdrawn under the cash limit provided but Interest Rs. 195.07 and Service Tax Rs. 61.19 was levied. Why? However the total bill was paid on dated 7/4/2014 before the last date. 3. April-2014(24/3/2014 to 22/4/2014) : Bill Amount Rs. 3219.16. Earlier bill for the month of March-2014 was paid in time but Interest...
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Citibank - Citi Bank Smart Credit

 roopeshrao on May 27, 2014
Mr. Deepak Kumar a Citi Bank recovery 3rd party agent called me on 26th May 2014 and said that you have an outstanding of Rs.17, 000 and if not paid Citibank will inform CIBIL and put my name in black list. I said, I have long back cleared my Rs.12, 000 outstanding in 3 EMIs dated 23rd Feb 2012, 23rd Mar 2012 and 23rd Apr 2012 of Rs.4000 each in cash and the outstanding was settled in 2012 accordingly. This recovery agent calls up again on 27th may 2014 at 12.20 pm (after 2 years) and says that your conversation is in "recording". He agreed on going through my accounts and said that "Yes Sir, the...
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Citibank - Cancellation of Credit card no-4550381523841005

 vipin234 on May 26, 2014
Hi, I have requested you to cancel my credit card above with immediate effect on a written complain in the month of March14.But now i find that no action has been taken &without my consent you are honouring payment to Royal Sundaram insurance.i have not authorised to do so also requested royal sundaram to cancel Accident Policy no PAPOMCT002 in month of March14&informed them not to renew further. i will not responsible for any payment from your side. so pls cancel it immediately.i will be taking up matter with banking ombudsman of RBI for further procedure Regards Vipin Pillai 942490904...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Unauthorized debit of Rs 358.15 on 12 May 2014 on my credit card 5520 9390 7102 2007

 durbah on May 24, 2014
I got an SMS alert on my registered mobile no.986614220 on 12 May 2014 at 19.56.05 from your message centre 919892051914 stating that Rs358.15 was spent on my credit card 5520 9390 7102 2007 at FACEBK* PAYMENT. On receiving the SMS alert I contacted Citibank customer care immediately and requested them for blocking of my card and the card was blocked on the same day. I wish to inform you that I have not made the disputed transaction and request you to kindly reverse the disputed amount immediately. Thanking You D.S.RAO Contact no.9866142260 e mail Id:
Complaint comments Read comments Complaint category Credit Cards

Citibank - Annoying calls regarding citibank personal loan

 fmathan82 on May 24, 2014
I am getting annoying calls from +9114094XXXXX regarding citibank personal loan twice EVERYDAY or even more than that even after mentioning that I am not interested for several times. These calls disturbs me in my busy schedule when I am at office, driving, when I am expecting important phone calls etc. This had been happening for several months or maybe even a year....
Complaint comments Read comments [1] Complaint category Banks

Citi Bank India - They took money from my account without my permission

 Bharadwaj Avva on May 22, 2014
I had CITI Bank salary account for which there was no maintenance fee. When I left my employer, there was no salary credit and CITI bank guys changed my account into a different account without my consent. And they started charging me Rs.560 every month silently with out any sort of alerts (SMS or email) and so, I was not even aware that CITI bank was emptying my account. Same thing was happening to my friend who had CITI bank salary account like me and he alerted me. I checked and noticed that they had already taken more than Rs.3500 in around 5 months. If it was not for my friend, they would have...
Complaint comments Read comments [1] Complaint category Banks

Citibank - Citibank card does not work in citibank atms

 mithb.als on May 22, 2014
This is regarding citibank atm machines located at Rajupalya, Near hoodi, Mahadevpura and at gandhinagar bangalore. I tried using my citibank debit card at these machines but does'nt work. However other bank cards are working fine in these machines. This is really sad and pathetic and basically raises a question do we need citibank card ? if citibank cards does not work in citibank atm machines itself. That too, its hard to find any Citibank atm machines....
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Citi Bank - Misplacement of Documents,and very rude behaviour of the bank and Customer care executives

 keerthi muniganty on May 22, 2014
I took Citi bank account as my salary account, since they showed up diferent services, but none of them are true. JUST CHEATING THE PEOPLE, I submitted the documents at citibank which is 20 miles aways from my place, that's at begumpet and given the application to activate my ready credit on 12th of may.but when I called customer care first I spoked to a lady she doesn't know what is ready credit account ..and she said she will arrange a call back by ready credit department but I never recieved any ..So I only called back, second time when I called I spoked with a male they said they did not...
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