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Citibank Customer Care

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Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
 +91 79 2640 4653
 +91 240 663 2484
 +91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
More...
 

Citibank Complaints & Reviews

Citibank - Citibank - Full of frauds!!!!

User
 Reetam on Feb 26, 2015
Good Day All, Let me be very clear that I am disgusted and very much in shock that a bank of such a repute can be so fraud and negligent. I will give you all a brief track details of my CITI BANK CREDIT CARD APPLICATION: 1) I applied for a Citibank Credit Card in the month of August, 2014 online ( Date I dont remember). 2) I received a call from your Sales representative that I need to submit my documents for further processing and also an e-mail stating the same on 25/08/2014. She said she will be sending a collection guy to my residence. 3) After that a complete period of silence...
Complaint comments Read comments Complaint category Credit Cards

Citibank - New CITI Credit Card Not working as Expected

User
 raheem.sarb on Feb 26, 2015
Whom So Ever Concern, I have applied CITI bank Credit Card long time back and it got reached finally to me on this month. Here one complaint is, the card was re-dispatched 4 time through Blue Dart Courrier by stating the reason (Department was not correct), Finally I did followup wiht Blue Dart then got the Card. When I verified the Post Card 1) Contact number was not properly updated to reach me the Card 2) When I opend card inside the cover, My name is not correct I had a call with Customer Card and they said that without Tpin they cannot change the Phone number, I requested what ever...
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Citibank - Issue of No-dues Certificate

User
 Sneha2015 on Feb 24, 2015
Sir, I had a credit card issued from your Bank which has been closed since 2009. I have no documents to support the fact that there are no dues standing against my name. So I may kindly be issued one no-dues certificate in my favour from your bank at an early date. I would request you to kindly take necessary action in this regard. Thanking you. Yours Sincerely Snehalata Das The relevant information for the said reason is as follows: Name: Snehalata Das Registered Mob. No. 9338008454 Date of Birth: 25th April 1970. Previous Address: Quarter No. 6/4 D – Type Flat Post...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Customer care is very bad

User
 Baljeet Muchhal on Feb 23, 2015
The customer care representatives are really arrogant and not ready to listen to view point of customers they will go on talking continously without listening and then put of the phone when they can't justify their view point. It was pathetic experience talking to them...
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Citibank - Over Limit transaction

User
 Baljeet Muchhal on Feb 23, 2015
I was surprised to see my bill for FEB 15 was came over the limit of transaction i set explicitly to avoid any misuse, and while i utliised the limit i didn't get informed for the over limit use and then I am being charged for over limit fees for 500 Rs. This is really a big flaw in your system. I will not use this card in future, which i am using for last 10 years....
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Citibank - Fraud international transaction on credit card

User
 Manohar1 on Feb 18, 2015
I am holding Citi bank credit card with chip. I have 11 seen international transactions made on my card on 18th Feb'15. I had very hard time to reach your customer care, when i given a call on 080 2227 2484 it took around 5min to reach your representative. None of the transactions on 18th Feb'15 are performed by me. When i given a call customer care people told me they raise a dispute once amount is paid to dealer. What is the point of raising a complaint immediately, when it dispute will be raised after amount is paid for fraud transactions....
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Citibank - I am unable to pay latepayment and intrest charges due to lots of personal problems

User
 mens006 on Feb 16, 2015
Mahindra R.V. of the credit card ending with 4564 0701 4990 3000 of citi business card. I had no fund being a old customer of the Citibank not got reversal of late payment and interest charges not let to talk to higher official in the customer care. As a old customer of the bank I want to have and had good relations with the bank. So they gave loan to me. But know they are not even considering my prospective as a forgive or as an excuse they have to give the reversal of late payment and interest charges. If it was one thousand I would pay it is more i.e., it is near to ten thousand. I find it difficult...
Complaint comments Read comments [1] Complaint category Credit Cards

Citibank - withdrawal of conversion approval [Resolved]

User
 rakeshbssavarajan on Feb 11, 2015
I Basavarajan citibank card holder (5546 3702 2250 7011) called citibank customer care on 03/02/2015 evening and requested to convert the purchases made on the add on card used by my son into emi and they informed me that they would arrange a call back from the concerned department, then the next day i got a call from the bank and i disscussed the conversion of purchases with them and they gave me all details like processing fee, rate of intrest, loan tenure and before confirming they ask for personal details like date of birth, residence address that was when they told me they have an issue with...
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Citibank - Fraudulent Transaction

User
 nazira on Feb 5, 2015
Dear team

I went to one of the atm (Probably union bank of india atm) in cannaught place (Near to palika bazar) almost 2 months before (I.E., on 08/08/2014) to withdraw rs. 500. After inserting the card in the machine, i entered the pin. Right after, the machine got hanged. I waited for a response, and later tried to cancel the same. After receiving no response from the machine, i took the card and left the atm room.

After that i went to another atm to withdraw the same amount (Rs. 500). After taking the amount, i got 2 sms messages stating that rs. 10, 000 and rs....
Complaint comments Read comments Complaint category Banks

Citibank - Can't access the atm

User
 Rasika Dandekar on Jan 29, 2015
Hi, This is regarding one of your ATM at khar linking road, West View Building. Every morning when i leave for office and visit the ATM No one is allowed to access the ATM. & the security asks everyone to wait out for mins.. I really dont know what happens inside. There's a lady who keeps taking rounds god knowns for what reason...9.30 am is the office time when everyone is in a hurry.. & during that time this nonsense happens everyday :( . Secondly there are very few Citi ATMs located.. & this one is on my way.. today i had go all the way to Bandra Hill road for another ATM I...
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Citibank - Regarding disrespectful behavior of sales executive

User
 Aakanchha Sinha on Jan 27, 2015
I received a call on 27th Jan 2015 around 1:05 pm regarding a new VIP credit card Citibank was offering to its "Special" customers. The person gently asked permission to explain the schemes in a minute and I agreed. After the advantages of the card were put forward, I thanked the person for the information and said that I did not have such requirements as of now. Upon this he started convincing me to take the card and try it out for few months. I still kept my calm and thanked him again and asked not to force the service on me. I told him that I know my requirements and I don't require any cards....
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Citibank - Fraudulent Debit on my Debit Card

User
 Ram1953 on Jan 24, 2015
1. I am a Citibank client in Melbourne for a few years and I have had no complaints or issue with Citibank, whatsoever. 2. As you know, for NRIs like me visiting India once a year so, the typical usage of Citibank cards is indeed great. 3. Me or more than me my wife, she does NOT use this card for any online purchase - none till now. We use it primarily to shop personally when in India. Being cautious, we used to reassure that our card had been rightly debited everytime we used the card and we have had no issues with that at all. 4. This habit, I think I should redefine my cautious to a...
Complaint comments Read comments Complaint category Credit Cards

Citibank - about incomplete home loan statement.

User
 Neeraj Sharma Jaipur on Jan 23, 2015
Sir, I have received a home loan from your bank and my loan account number is 700808. I have received a statement againt my above mention loan for financial yera 2014-15. But this statement is not showing that this is a home loan and this certificate is given to me for the purpose for income tax rebate /claiming deduction under Sections 24(b) & 80C ------ of the INCOME-TAX ACT, 1961. because of these lacuna my office is not accepting the certificate. Kindly clearly specify that above mention loan is a home loan and principle and interest statement are issue for the purpose for income tax...
Complaint comments Read comments Complaint category Loans

Citibank - Credit card bill

User
 vc@ on Jan 20, 2015
Hi, I spoke to an executive well in advance and gave information about my BT that I had chosen through my SBI account and stated that I would be late to deposit the amount as I was supposed to receive a cheque from the SBI bank which was delayed and when I got it, I had no time to go and deposit the same. I called you guys again to send some executive to my place to collect the same, but was informed that you do not have such facilities. Hence, I had no option but to wait until I had a week off from work. And, the citibank does not have its ATMs at every location that you may go and deposit...
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Citibank - damaged 500 rupees from citibank atm

User
 BikashN on Jan 17, 2015
I have withdrawn 2000 rupees from a citi bank atm in DLF1, tower1, rajarhat, newtown, kolkata using my Axis bank atm card. Among them all 4 pcs 500 notes are torn and pasted. When I call back the number customer care number mentioned their, they told go to nearest axis bank because your atm card is of Axis bank. When I called even visited the Axis bank the refused to take because this is from citibank atm.I am still in between and no body want to take it. I am frustrated and harased in between them. Citibank should be punished for putting damaged note. Give me proper guidance....
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Citibank - Complaint Against Citibank representative

User
 vijneha on Jan 14, 2015
This is complaint against representative had been sent to my house for collection of money, as he was trying to get into my house force fully, and also hit Watch Man of may premises, the individual was very rude and abusive . Hence this is not acceptable . There is an outstanding on my card which minimum amount i am paying from longer time . I have informed Citibank team that it will be paid soon . still they keep on calling from various numbers from morning till evening 02267318562, 02240989487, 02267318655, 02242370400, 02267318620, 02261553875, , 02261607475, . As this is not a process of...
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Citibank - Lack of good gesture

User
 anandblr on Jan 10, 2015
It was 9/1/2015, an old age person around early 60s went to CITIBank, gandhibazaar, bangalore branch for banking purpose. As a regular exercise of taking token and waiting for his number. The CITI cash keeper skipped his number and called the next token, The old man asked the employee, why they skipped the number but the employee was reluctant to give the answer and asked to take a new token. The employees behavior is act of low morality and it would affect the morale of Indians . It is a condemnable act and CITI bank employee having this kind of gesture would lead to downfall of the...
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Citibank - wrong charges levied on credit card

User
 sidd6788 on Jan 7, 2015
My credit card ninumber is 4386280018648679. I was issued this credit card 1 year ago n was told that there is special scheme for your company and no membership fees will b levied.. Now at d end of the year they have levied 1200 as annual fees n now they are telling there was no such scheme and the same can not be reversed. They are asking stupid question like from which number you got the call. As if i would have save that number from which i got call one year back. They are not ready to do anything about the mis selling that their sales executive are doing. Request you to take strick action on...
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Citibank - Indifferent attitude of citibank credit card services

User
 TRILOK BANDHU GUPTA on Jan 5, 2015
Dear Sir/Ma'am 1. I have a citibank card No. 5425 5684 1511 2442 since last 16 years.During my posting at Kharagpur WB, in the month of Sep 14, I thought of an addon card for my wife.On speaking to citibank customer care, I was advised that the bank executive shall visit the customer at the registered address. As my regd address was my permanent address of Thane distt, on the advice of Citibank executive I changed my address to my residential address of Kharagpur 2. On contacting again with Citibank customer care, I was told that Kharagpur is not covered by Citibank addon card team and as...
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Citibank - DEBIT RS.11527.00 IN CARIT CARD WHICH WE CAN NOT EXPENCE

User
 anirban27 on Dec 24, 2014
DEAR SIR, WITH THE ABOVE REFARANCE WE WANT YOUR KIND ATTANTION THAT WE BOOK 3 INDIGO FLIGHT TICKET ON 8.12.14 VIDE INDIGO PNR NO. 1.J4826S Rs. 12499.00 2. SF5DKE Rs.6303.00 3.P4DKMV RS. 13709.00 BUT THEY WILL CHARGE IN OUR STATMENT 5 TME WITH THAIR REFERANCE NO.7560824343 4 TIME OF Rs.12499.00, Rs.11527.00, Rs.13709.00 & Rs.6203.00. WE ASK TO CITI REGARDING THIS THAY SAY THEY DO NOT KNOW ANYTHING REGARDING THAT YOU HAVE EXPENCE 4 TIME YOU MUST PAY THE SAME . BUT I WANT CLARIFICATION OF WHICH TICKET I WILL PURCHASE OF Rs.11527 ON 8.12.14 PLEASE GIVE ME SOME THING LIKE PNR NO. OR TICKET...
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