Citibank Customer Care
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Customer satisfaction rating: 2%
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COMPLAINTS

Citibank Customer Care

Citibank India Home

Address
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts


Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

View More Information...

Customer satisfaction rating
2%
Complaints
1089
Pending
0
Resolved
17
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Citibank Complaints & Reviews

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Citibank — Forced to apply for a credit card by providing wrong information.

 Anoop Pattiyil on Dec 7, 2016
I had received a call from Citibank Customer care executive regarding Credit Card . It took my 30-40 minutes for the discussion and he convinced me to apply for the new credit card with below information.
1. All the other Credit Card due amounts can be transferred to the new credit card.
2. Amount can be paid with less rate of interest.

I contacted the customer care after receiving the new card, and requested for transferring the due amount in other cards. Now they are saying it is not possible to transfer the amount from one card to another and interest rate would be...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Ready Credit line amount reduced without intimation

 angryanonymous on Dec 5, 2016
Dear Sir,

This is to let you know that I had a salary account with Citibank with my previous company. On Oct 2016, I have joined a new company and my salary account is changed to ICICI now. After 45 days, I got a call from Citibank that since there is no salary deposit from 45 days, they are converting my ready credit amount of 147000 to 20 EMI's and I have to pay monthly amount of 7757 ( principal ) and interest which is reducing based on principal amount. On Nov 30 2016, as requested by Citibank I already made a payment of 8000 as my first EMI. On 2nd Dec 2016, I logged in to pay...
Complaint comments  Read comments Complaint category Banks

Citibank — Delayed / false transaction while using Citi ATM

 Anujagavali on Dec 5, 2016
Dear Sir/ Madam
I have saving bank account at Bank Of Baroda Hadapsar Branch.I used Citi bank ATM Hadapsar ( ATM ID - 9700 non metro ATM) on date 28.09.2016 @ 18.31 hrs.But there I couldn't got the money, I waited there for 2-3 min.At that time there was no any security guard available.As transaction was not complete and default window appeared, i pressed "Cancel & Clear buttons" 4-5 times.Still neither cash not came nor any internal sound( which was generally heard while cash is coming out.) then I withdrawn the same amount from Axis bank ATM hadapsar.I got the money and got message of...
Complaint comments  Read comments Complaint category Banks

Citibank — Citibank credit card issue

 ars arshu on Dec 4, 2016
Hi team,
This is with regards to my citi rewards credit card i had converted my transactions of 44500 into emi option and with out my knowledge the bank has charged me interst and hidden charges which i am unaware of how ever i am not going to pay any kind off payment as per my records i have cleared my pending outstanding amount at one shot by pressing closing the emi so again they have charged me the extra amount so please i would request you guys to resolve my issue at the earliest my registered mobile number is 9986607227 from my credit card...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Citibank is cheating putting an extra tax now

 mahindrareddy on Dec 2, 2016
Citibank is telling that Government has introduced New Rule that they should charge 15 % tax on the interest for old loan ST 14%, SBC 0.5%, KKC 0.5%. They putting extra tax on the prompt payers like me. They are not at all reducing intrest on the EMI at all. They are simply charging extra and extra interest. Now they are charging extra tax on the old loan EMI. This is against the Banking rule. Against to Service Tax Number AAACC0462FST001.
They have charged on the Statement Period 20/10/2016 to 27/11/2016 for my credit card emi Reference Number 60401213354 Date 25/11/2016 ENCHANCED PAYLITE...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — CITIBANK credit card service tax

 yenjane sandip on Dec 1, 2016
This is with regards to the loan of 3 Lacs that was taken by me on my credit card back in 2016 in march and EMI quoted to me was 11, 317 for 36 months and that included service tax as well. I paid my 8 EMI of 11, 371 and after that bank started charging 555 rs extra as there was increase in service tax by the government. Government increased charges by some amount only and i never saw such charges in my previous emi and while giving the loan amount the bank should clarify it but they didn't. And from November 2016 they charge me 55 rs extra which is not fair. There is no written confirmation regarding...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Fraud- incompetence- rude

 springviva11 on Dec 1, 2016
I was in Germany for two months for work. I paid every bill without a problem except Citi bank my Platinum Master Card. Their website is blocked in most countries overseas, not to mention how not user friendly it is. The only way to even remotely access their website is receiving a call (no texts!!!) which is not possible overseas as my phone is shut down. I flew in and there was a late fee and interest charge which is totally their fault. I contacted via phone and the person was so rude that I can't imagine how they stay in business. I e mailed customer service and agin got a retarded reply. I...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Deactivate the ready credit account

 kiran516cse on Nov 24, 2016
Citibank is one of the worst bank i had seen so far. They doesn't have proper information with customer care. 1 week back i called to customer care and enquired about how to activate the ready credit account. The customer executive told me that there are 2 ways to activate the account. One option is you have to go to branch directly and submit the documents. The second option is you can courier the duly signed forms to chennai head office address. I had choosen the second option since i dont have time to go to branch. I couried the required documents on next day to chennai address. Till today they...
Complaint comments  Read comments Complaint category Banks

Citibank — Regarding the EMI of loan that was taken from Citibank

 Hruday99 on Nov 24, 2016
This is with regards to the loan of 5 Lacs that was taken by me on my credit card back in 2015 in march and EMI quoted to me was 13, 915 for 48 months and that included service tax as well. I paid my 20 EMI of 13, 915 and after that bank started charging 631 rs extra as there was increase in service tax by the government. Agreed but while giving the loan amount the bank should clarify it but they didn't. And from November 2016 they charge me 631 rs extra which is not fair. There is no written confirmation regarding this. Still I m willing to pay the extra amount but wanted to raise this as I feel...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Cell number update your bank side mistake

 mprkh on Nov 22, 2016
My name is K.Hemavathy I have new account holder my cell number not correct so immediately update my cell 91 9094417732 in Chennai I am working W&W steel engg. pvt ltd. so change to mobile number kindly requested . thanking you I am not create internet banking OPT no recd. so phone number wrongly updated your bank side mistake thanking you my mail id 26hemavathy@gmail.com...
Complaint comments  Read comments [1]Complaint category Banks

Citi Bank — Regarding emi

 sharma.D.K on Nov 21, 2016
I am senior citizon.i have request to 60000/- to convert 12emis. you have converted that amt in 12emis and also you have told the rs 5674amt of each emi. i have recieved first emi of rs4634/- charges rs225/-. at the of second i have recievd information emi rs 5674/- and charges rs 524/-.At the of time of emi no information given reg service tax.my credit no 4386280524484478.iwant to pre closure of my emi due to wrong charges.so please pre close this account and inform the preclosue amt ....
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Citibank pre-closer fraud

 Amar_1 on Nov 16, 2016
Hi
I had taken a loan on Citi Bank Credit Card and had requested for pre-clouser on 13th Oct were as my statement generation was on 15th Oct agent said they will take the pre-clouser request post the statement generation. On 17th Oct call the customer care and got the final figure and transferred the amt on the same day which was communicated to the agent (which included 3 days adv. interest payment) but when check in Nov account is still showing as Load still active, then called the customer care on 13th Nov, they had taken the request [Req. No. 5917] and closed till that time amt which...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Refund of Penalty/Interest towards Card no.5546370225259255

 sthakurin on Nov 14, 2016
I had requested to your phone banking officer for waiver of the penalty and interest charges towards late payment, which was agreed . But in the current bill there is no indication of these reversal, which is quite surprising.

Would once again request to honour your committment towards reversal of the penalty and interest charges.

Sankar Thakur....
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Regarding credit card bill payment

 dhalapathykk on Nov 14, 2016
Myself, Maniam Kumaraswamy Karthik, holding Citi Bank Rewards Credit card number 4386 2800 2608 7100..
I recently cleared my outstanding credit card bill with a payment of 57800Rs
I received a e-statement again that I have still 1200Rs due left.

I want the citi bank management to know that I am in Canada right now and I did'nt even use the credit card here..Then why fooling the customers with new bill?
I man you guys gave me the last month e-statement which said 57, 600 due.I added 200Rs extra and asked my uncle to go to ur bank and pay it there directly and he...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Personal loan fraud

 jasma1101 on Nov 12, 2016
I was approached for personal loan by citibank ms. Radhika and vijay agarwal and i applied for rs. 15 lakhs loan. Now its more than 2 months and loan is still not disbursed.

Vijay agarwal mob no.: 08287376927
Radkhika sharma's mobile: 07859882858 / 8010950641
Ritu's mobile no.: 08287355084
Priya mobile no.: 08010511878 / 08459413294
Rajeshwar/rakes: mob: 07053836876
File code provided sr00018552471in of 27/10/16
Paid in it inida current account no.: 182105500216 rs. 35, 200 on 26/10/16
Rs. 36, 500/- on 5/11/16 in prakash singh negi's...
Complaint comments  Read comments [1]Complaint category Loans

Citibank — Can't find fixed deposits maintained in citibank nri account

 raamsudhakar on Nov 12, 2016
Hi,

Iam an nri and holding fixed deposits in citibank nri account.
However today morning 11/11/2016 after logging in i can't find the deposits which i placed.
I requested the customer care however they said it takes 2 days to provide resolution.
Holding deposits and not able to see is really frustating.
I really advise to take necessary action on citibank and request all the customers to avoid using citi nri.

Regards,...
Complaint comments  Read comments Complaint category Banks

Citibank — Not allowed to pre-close loan against my credit card

 Jayadev Chanakath on Nov 6, 2016
I had a loan availed against my Citibank Credit Card. The EMI gets charged against my credit statements. My EMI gets paid through payments to my credit card account. I have been having this loan for about 2 years now. I had some excess funds and wanted to pre close my citibank credit card loan. I made payments for the remaining amount including pre closure charges to my credit card account and requested citibank to close the loan.

Strangely Citibank says, the excess payment I made cannot be adjusted against the loan. I can only adjust it against my credit card spends. So now I am...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Loan

 Sanjay Vm on Nov 5, 2016
I got a call from CITI Bank on July 2015 regarding loan, and they told me to pay 25k to insurance based on insurance we wil offer 5Lakh, after that 25k + 15k for CITI Bank account opening again 40k for account opening again 26500 for dealer code remove again 31k + 30k remove, after this you have done two time so told me to pay one time 61k, again 15k to remove the dealer code and finally 15k to release the amount, so totally I have paid 283499 again thy asked me to 80k, I have not done till today I have not got any updates and thus # are not working 9599073996 & 9821932247 Rohit 9560786683 Sandeep,...
Complaint comments  Read comments Complaint category Loans

Citibank — Dispute transaction: My credit card has got debited for an unknown transaction

 Marghoob Ahmad on Nov 4, 2016
Fraud transaction happened on 11-oct-16 citibank card, rs 6, 500.00 was spent on your credit card 4386xxxxxxxx2801 on 11-oct-16 at ebay india paisa pa.
I never done this transaction however i asked to citibank people they told me to contact ebay to get more information about your transaction like, what was the product and what shipping address given for that, and if possible to cancel the transaction. Citibank gave me the transaction reference number : 437285

However, i sent a email to ebay people asking about this transaction details, so i have received the below email from...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Lodge complaint about my credit card bill

 suman2004 on Nov 4, 2016
I Sri Suman Roy, a credit card holder (5546 3702 2380 7105) of your bank. This is a letter to lodge complain about my credit card bill which has not reached to me till date.

The bill date is 4th November 2016 and to clear the bill I need to receive the hard copy of the bill to get the information on the amount of money to be paid. Though I have got that information through SMS from bank. But then also I need to receive the hard copy.

If you can solve this problem, I will be happy and I will be helped if you can send the hard copy to my residential address.
Complaint comments  Read comments Complaint category Credit Cards

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