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Citibank Customer Care

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Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
 +91 79 2640 4653
 +91 240 663 2484
 +91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
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Citibank Complaints & Reviews

Citibank - Did not get credit card but got IPIN and password ?

User
 sandeep49g on May 20, 2015
Hi, I did not get credit card but got IPIN and password ? how its possible ? I am getting citi bank promotions and offers to use that but still I did not get my card. Many times I contacted customer care but no one is responsing. Very poor customer service. I am requesting either dipatch my card asap or cancel it. Thanks, Sandeep Garg...
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Citibank - Fraud complaint against Customer of citi bank

User
 magnis on May 19, 2015
Hi, I Recently purchased Citibank Rewards points credit card due to suggestion of Citi bank customer name and phone number is mentioned below.When she spoke to me she said that they is no emi transaction or proceesing fees in this card like that after i purchased 80000 and i converted it as EMI. Now it stating for transaction or proceesing fees around 2000 rs in net banking.when i tried to call her for more then 50 times she omitting or not responding to my call.Please help on this and let me know to whom i need to contact or complaint. Her name is jenifer branch is mount road ph no is 9790772520. please...
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Citibank - Wrong Charge

User
 amitsainikumar on May 17, 2015
Hi team, i have used citi credit card last 1 year .he has committed not pay 2nd year any member fee charge but he will charged.we are not forward last 3, 4 months any bill soft copy and hard copy.I have called citi bank officer he not update my new contact details....
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Citibank - Not processing Credit card

User
 shiningsuresh on May 8, 2015
Hi Citibank, I have applied for the citibank credit card which was referred by my friend.They accepted the application and sent the reference number(15050785690) but today I got a mail from citibank that we are unable to process your application so can i know the reason behind that mail.I didn't get any correct solution from customer care. So please kindly do needful. Thanks., Kasmoor Ravuru...
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Citibank - Complain against CITI BANK

User
 Aninda Bhattacharjee on May 5, 2015
Citi Bank is very unfair & charging high interest to customer, I am using citi bank credit card from last one year, In Last month I have purchased total 55, 972, out of that I have made a payment of 45, 510 with in due date, but due to some emmergency i have not be able to make the payment of 10, 462, for that i was charged INR 3315, as an interest Amount . When i called the customer care guy, " he told me its our norn, if you are making partial payment then we will charge from the day of purchase " . This is not at all excepted, Word to the wise, DO NOT USE CITIBANK CREDIT CARD ! Never again. Regards...
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Citibank - Penalty on Credit Card unneccesary

User
 sakshi_gupta on May 5, 2015
We have done Payment of our citi bank credit card from HDFC Net Banking on 1st April.Credit Card Number: 4386280015077518. But it get reversed on 2nd April 2015 and as per the communication in below mail with HDFC Support the transaction was returned by the beneficiary bank.. Due to this an amount of 1500/-Rs has been charged in credit card bill. Which is not acceptable. Revert from HDFC Bank Support: the transaction was returned by the beneficiary bank. Kindly look into this as the penalty was wrongly charged if the transaction reversed from your bank. Hope to see your intervention into...
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Citibank - Unable to Login citibank - Terrible service

User
 johnnny88 on Apr 28, 2015
Dear Sir/Madam - I have been facing issue for the past 45 days to login to citibank(Credit card) . I am facing this issue from 16-Mar( I believe) and raised a concern by end of Mar month/start of Apr month to the customer care. After few calls I was unhappy with the way they responded and so requested to connect the call to any of their managers and a person named Imitaz who introduced himself as Manager heard my query and asked to mail the steps involved to login with relevant screen shot to his manager named lavanya - lavanya1.g@citi.com. I mailed and chasing it for the past one week regarding...
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Citibank - CITIBANK - The Biggest Fraudulent Credit Card Company

User
 anthony.praveen on Apr 27, 2015
During the month of Oct 2014 I tried to use my Citibank credit card to make an online bill payment to Airtel for my land line bill. The transaction failed 1st time with error - 'Page cannot be displayed', I re-tried again and it was successful. To my shock I received a statement in the month of Nov 2014 with 2 transactions of the same amount on the same day with same transaction numbers. Immediately I raised a complaint with Citibank customer care and they said it might be some mistake so they would give me a refund immediately and I need not pay that particular amount. In the Dec 2014 I again received...
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Citibank - Not Received my renewed Credit Card

User
 Bindu Prashant on Apr 21, 2015
Hi, My Citibank Credit Card number - 5546 3770 1057 8310 Please note, I have a Citibank Credit Card which is valid from 8/11 to 8/14. Till now I have not yet received a new card with the new valid date. It's very amazing that the bank has still not realised it Request you to check and send a new card Thanks Bindu...
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Citibank - FRAUD Transaction on ATM card and bank is not refunding the amount from past 7 months.

User
 JainAnshul on Apr 15, 2015
This is to inform you that a fraud ATM transaction has been placed on my debit card ending with xx2224 of amount 240 Canadian dollars which is equivalent to 13662 INR on 6th Oct although i was in India at that point of time. But its very unfortunate that for a prestigious bank like CITIBANK's security is getting compromised and added to this high inconvenience further no credits has been provided to the customer that too a PREMIUM CORPORATE CUSTOMER (as what citi guys used to say). Kindly assist in regaining back my amount. Thnx Rgds, Anshul Jain +918375919879...
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Citi Bank - Harassing me due to Fraudulent Transactions on Citibank Credit Card No. 5546 XXXX XXXX 4003

User
 Rakesh Pokhariyal on Apr 15, 2015
To, Manager-Customer Service Citibank N.A. Date 15.04.2015 Referance : Citibank Call from Phone Number +91-11-66218700 dated 15.04.2015 Dear Sir, Citi bank well known the details of fraudulent man as follows: The E-mail address form which the transaction was booked :ilovemyndiia077@gmail.com IP address :112.79.36.76 Shipping Location: Azhar Ali -C/O Ramesh Nadar, Satyendra Bhawan, Near Anamika Hotel, Paswan Chowk, Hajipur Vaishali - 844101, Bihar, India Phone: 9934374971 Till date no complaint is lodge from citibank side to any competent authority (in spite of details of...
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Citibank - Harassing me due to Fraudulent Transactions on Citibank Credit Card No. 5546 XXXX XXXX 4003

User
 Rakesh Pokhariyal on Apr 15, 2015
Referance : Citibank Call from Phone Number +91-11-66218700 dated 15.04.2015 Dear Sir, Citi bank well known the details of fraudulent man as follows: The E-mail address form which the transaction was booked :ilovemyndiia077@gmail.com IP address :112.79.36.76 Shipping Location: Azhar Ali -C/O Ramesh Nadar, Satyendra Bhawan, Near Anamika Hotel, Paswan Chowk, Hajipur Vaishali - 844101, Bihar, India Phone: 9934374971 Till date no complaint is lodge from citibank side to any competent authority (in spite of details of fraudulent is available with bank, who will take appropriate action...
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Citibank - Gender Information Incorrect!!!! - FEMALE in Bank account and MALE in Credit Card

User
 Amal Kh on Apr 13, 2015
My new Credit Card got dispatched today. As i ma not in India, wanted them to hold the dispatch. I called up CitiPhone - An got to know that my gender is updated as MALE instead of FEMALE - so they can't update anything on my card. I need to post physical proof to their Chennai Address to update anything!!! I have been using this card for past 3 years - And ID Proof that i gave was Passport but they can't correct their own mistake and change it.. They need me to to send the same Passport Copy again!!! On top of that Gender in my linked bank account is FEMALE (which is correct)---- How...
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Citi Bank - wrong commitment & cheating on home loan

User
 drharsha on Apr 13, 2015
i lost job 3 years back and some how i was managing my home loan and last year i could not repay emi's of loan, there is person call Hari he is Karnataka mortgage incharge who started interacting with me. i explain my financial situation, he started convincing me and committed with me over phone that all penal charges he has got approval to wave off. i asked him to send mail on this so that i can some how borrow from others and try to regularize the account... he told me that every conversion recorded in citi bank, no need to worry... i did same as i committed with him. but he is moved out from...
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Citi Bank - credit card fraud

User
 rupesh r singh on Apr 11, 2015
DEAR SIR / MADAM, I have been charged by fraud person called from number 7042337126 on 2nd April 2015 10:09 am, who claimed that he is from CITI bank main branch and my credit card need to be upgraded due to new Rules made by RBI else the present card will be blocked due to new CITI bank policy, he also said my card first 8 digits and Name that made me believe he is a true caller from CITI Bank. So please take necessary action on this cheater. I have got Three messages saying my card (4386 2805 2402 8838) is spent at AIRTEL PAYMENT for Rs 5070/- Mobikwik payment for Rs. 4000/- & 5000/- (Total...
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Citibank - WRONG DEFAULT STATUS IN CIBIL REPORT BY CITIBANK

User
 sandeepsmpatil on Apr 10, 2015
Respected Sir/Madam, Need to launch a complaint against Citibank, where I was a customer for many years. Reason for complaint is my Default status in the CIBIL report is mentioned as WRITTEN OFF where the sanction amount reflects as NIL for Citibank Overdraft account number 0055508801 which was linked with Citibank savings suvidha account number 5698139805. Where as I had closed Suvidha savings account 5698139805 & Overdraft account 0055508801 on Oct 2014 & have received acknowledge by mail & postal letter. I have applied for a Home loan in Canara Bank & found to know...
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Citibank - Not sending the personal loan taken against credit card in proper city bank letter head

User
 suchria on Apr 9, 2015
Ref: Card Ending with 8079 Sir/Ma'm, It is quite disappointing to inform that despite 21 telephonic requests and 17 online communications the concerned authority is not sending the loan details in a proper city bank letter head or with signature of concerned officer indicating the authenticity of the letter. Repeatedly they are sending the loan details in an ordinary word document format that too without indication of the source of communication and City Bank logo or signature. All the time I talk to the customer care people or to the Managers concerned they first beg apologies for the inconveniences...
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Citibank - misguiding citi bank personal loqn

User
 Manzaa Ulthur on Apr 8, 2015
I have applied for personal twice with proper docs and cibil score (775) with no defaults. Still it has got rejected. I hold a citi bank salary account and I work for A list company. I was misguided to deactivate the ready credit facility, now that is also gone for me. I wonder a salary account holder and with neat documents if I cant get loan then who else can ??? application ref n is : L1GBa20827487 please consider this as a serious matter and resolve the issue....
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Citibank - Deducted Money from citibank credit card

User
 D.M.Harsha on Apr 8, 2015
I have paid the the credit card bill on 4th April 2015 for the Amount Rs.5189.00 . And the Due date was on 4th April 2015. but the Citi Bank has deducted Rs.259.45 for Violating the DueDate which I have not done.Please Repay the deducted Amount . Hope the issue will be solved as soon as possible The Details of Citi Bank Credit Card Name : D.M.Harsha Card Number : 4386-2800-2178-5963 Bank Name : CITI BANK, Bangalore...
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Citibank - Wrong charges for mistake done by Citibank

User
 compucareindia on Apr 2, 2015
Dear Sir, We are using our credit card No. #8526 in the name of Mr.Atul Goswami. We are regularly paying our dues to all our credit cards and also did it for Citibank card since the inception of the card. We had made payment to citi bank to credit in our above said card but due to mistake done by citibank executive the payment is credited in my brother's card. With great difficulty we could sort out this problem with citibank but Citibank started to penalty of delay charges which actually caused due to their mistake. We reuire help to clear this issue as still we are receiving penalty and...
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