Citibank Customer Care

Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
+91 79 2640 4653
+91 240 663 2484
+91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653

View More Information...
Satisfactory Rating
1%
Complaints
840
Resolved
8
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Citibank related photos (38)

Citibank Complaints & Reviews

Citibank - Mahendra Chauhan: Debited premium rs 16465 / - to credit card account

User
 Mahendra Chauhan on Jul 31, 2015
Sir, I had been premium due date before registered my request to city bank customer care officer before due date of Royal sunduram health insu. premium, they neglect my request and paid Rs 16465/- premium to royal sundaram health insu. four time call to customer care officer said 48 hrs. contact to your registered mobile no call from them every time reply said answer my Credit card No. 5546 xxxx 5010 M. no 9724521444...
Complaint comments Read comments Complaint category Credit Cards

Ranjeet - Fraud Case

User
 Rohit0643 on Jul 29, 2015
Dear Team,

My Name is Rohit Anand, living in H.no 770 Kunde Walan Ajmeri Gate New Delhi 110006.
I had order 1 mobile of BBM Q10 4 months old Price 8000/- from Pune location on 14th of July 2015. As per seller Mr.Ranjeet from Pune City going to deliver the phone on 2nd day, but he did not send the phone. And have already paid the payment in his account dated 14th July 2015 (Proof Attached). I am trying to reach him time and again for the docket number, but he’s not answering the call. Now I am sure his intention is not to deliver the phone.

Please help...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Citibank - Excess fee charged without intimation of credit limit increase [Resolved]

User
 Muraliaali on Jul 28, 2015
I am a customer of CITIBANK for more than a decade. However, they are least bothered about destroying the goodwill built over the period. Very pathetic customer service and redressal of customer complaints. Received sms regarding the dues and paid the same immediately. However, received statement showing overlimit charges of Rs 579.09 plus Service tax. I was surprised to see such charge. Either CITI should have limited the amount as per yr set limit or should have informed me to pay the excess to avoid charges. On 3rd July 15 I got a sms stating that I have utilised more than 90 percent &...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Excess fee charged without intimation of credit limit increase [Resolved]

User
 Muraliaali on Jul 28, 2015
I am a customer of CITIBANK for more than a decade. I received CITI sms regarding the dues for July 2015 and paid the same immediately. However, statement showing overlimit charges of Rs 579.09 plus Service tax. Was surprised to see such charge. I was not intimated about it. Either they should have limited the amount or should have informed me to pay the excess to avoid charges. On 3rd July 15 I got a sms stating that I have utilised more than 90 percent & I have to make payment to release further limits for use. After that sms I have not used the referred credit card Also you have charged...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Change is Placed on a Lost/Blocked Credit card

User
 Manasjena81 on Jul 25, 2015
One Year Back I had enrolled for a Citi bank Titanium Credit card (Basic Credit card) . As per the policy or agreement, If I make the shopping for 30K per yr, then there will be no annual charge on me . IF I can not meet then there will be a change of 1k per yr with taxes . But Unfortunately I had lost the card without using the card for a single time, So I have blocked it . Its Quite trivial, if a card is blocked No body can make a transaction . But surprise to see that after 1yr I got a bill . And in the bill they have placed the annual changes with taxes . When I have inquired about...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Credit card payments

User
 Adeeti Verma on Jul 23, 2015
I have a citibank credit card. For almost 2 years i have been paying the min. balance due every month without fail but not a single penny has been deducted from the main amount, on asking i was told that the min. amount takes into account the interest etc. and hence it net net doesnt change the principal amount. My total credit due was apprx Rs. 80, 000. I have paid more than Rs. 60, 000 in total thru the min. payments and the total amount has remain unchanged. I made a payment to 30K and now appprox 55K is pending. So basically, for a total credit amount of 80K, in the last 2 years, i have paid...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Refund of Erroneously Transferred Amount

User
 plsahh on Jul 23, 2015
From: Pankaj L Shah [mailto:mail@plshah.com] Sent: Thursday, March 26, 2015 4:57 PM To: 'principal.nodal.officer@citi.com.' Subject: Erroneous NEFT Transfer Dear Sir, By an Error I have done an NEFT Transfer you the following CITIBANK Account, Beneficiary: Hosting Xtreme A/c No 0030507118 However the client has closed this account 3yrs back……I would appreciate if these funds are reversed to my account ICICI Bank A/c 002601016602 Transaction date 25/3/2015 Transaction id 508414807266...
Complaint comments Read comments Complaint category Banks

Citi Bank - Stealing money from account

User
 kumarvinods on Jul 22, 2015
I was holding a SB a/c XXXXXXX9815 with citibank and it was active and done transaction up to 20/07/2015. I got a MSG in mobile today saying that my account is closed and they took the amount in the account without informing me. raised concern to citibank customer care and didn't got any proper response....
Complaint comments Read comments Complaint category Banks

Citibank - Request to stop fraudulent transaction and not to include this amount in the bill

User
 ad_sarma on Jul 22, 2015
Dear Sir, For more than about 20 years (both in India and abroad) I have been a customer of Citibank card ( Name:Dattatreya Sarma Achanta; Card No: 5291 1707 0016 3015). To-day(July 21 2015) I came to know from my cell phone about fraudulent transactions are made using my card information which I never shared. Immediately I called citiphone within half an hour to stop the delivery of the fraudulent e transaction. The following are the details: i) 456.54 CNY was spent on 21July time: 04:01:58pm at IHERB.com (fraudulent transaction) ii) 456.54 CNY was spent on 21July time: 04:02:29pm at...
Complaint comments Read comments Complaint category Credit Cards

Citi Bank - Getting Fake calls mentioning that I have been issued citibank credit card

User
 Gyanendra Yadav on Jul 18, 2015
Hi, This is Gyanendra Yadav, I have got few calls in last 1-2 month mentioning that I have been issued one citi bank credit card. Initially, I ignored the calls assuming there is some mistake but Today ( Dated 18th July 2015 ) Caller who was a lady, mentioned My name, My mobile no along with last four digit of Credit card no ( which I couldn't listen exactly and he/she dropped the call when asked to repeat). Caller was asking how I would like to redeem my credit card points which has reached to 5000 points. caller used this no: +91- 9560628418 to call me. This incident has increased my worries...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Bank force switching to e-statement and denying permanenet paper statement

User
 Siva Padmanabhan on Jul 18, 2015
Hi, I hold a Citibank credit card for many years, off and on since I took my first job in 1993. . The company insists on switching me to e-statements without my consent. When I call the service center, they say " we will switch you back to paper, however, you will receive an e-mail in 6 months asking you to switch to e-statement again and if you do not reply to the e-mail, you will be automatically switched back to e-statement" This is an unethical, unscrupulous and blatantly profit-motivated practice by Citibank. It is very well known fact that when a customer does not get a paper statement...
Complaint comments Read comments Complaint category Credit Cards

Citi Bank - pre closure loan

User
 Gopal Sundararajan Srinivasan on Jul 15, 2015
We bought a loan in Citi bank credit card for the amount of 65, 000/- and we want to close the loan. on 7.7.2015 we contact the citi bank credit card customer care and tell the matter. On that day the remaining loan amount is 60560/-. ( Including Balance Principal amount, foreclosure charages, government tax). We make a payment through Paynet on the same day. They said the loan is closed and no need to pay the next month EMI. But in the statement (13.7.2015) mentioned in my E-mail Id, still the EMI continue and they are not closing the Previous loan. They are cheating me. I want a Immediate solution....
Complaint comments Read comments Complaint category Loans

Citibank - not availing citibank credit card but billing messages received on mobile

User
 gyanar on Jul 11, 2015
Dear Sir, I am Gyana Ranjan Bhoi, resident of Delhi have not availed any credit card from Citi Bank .But I have received messages on my mobile like : your citibank credit card no. has been dispatched through BLUE DART AWB nO. 42738489651 and will reach you in 4 working days ----- message received on 10.07.2015 on my mobile Again today i.e 11.07.2015, I received message that Rs.1245 was spent on your credit card 4386********1747 on 11.07.2015 at Snapdeal.com. Pl. redress the problem as I am not at all connected to CITIBANK credit card. Thanking you. GYANA RANJAN BHOI e-603 saraswati...
Complaint comments Read comments Complaint category Unauthorized charges

Citibank - Bill payment message for unactivated unused card

User
 rajnish_fateha on Jul 7, 2015
Dear Sir, I have issued an Indian oil card from your bank. The agent has asked me to put an application as it is free for one year and in subsequent year you have to pay nominal charges or use it for min transaction of 20000/. I have not used this card till now. As I have informed that you have to use once to activate it. As have not used it at any time I am in perception that it is not activated and hence not used. Recently I have got the message that I have to pay 1140/ as annual fee of the card. This is not clear to me in any way, why I have to pay even if I have not activated yet. Requesting...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Credit Card is been misused

User
 Mahesh . N. Shah on Jul 6, 2015
My credit card is with me but the card been misused by unknown person on 3rd july 2015 twice in evening. I got the Message on my mobile stating that Rs. 4500/- at Visa BILLPAY-VODAFONE timing 4:59 pm. and Rs. 1999/- at PAYU-www.oxigenwalle timing 5:05 pm. It has been Disrupted Charge. I already lodge a complaint on 3rd july 2015 via Phone. Please Repair it and Return. Credit Card No: 4386 2800 0837 3437...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Credit card not retrieving-reg.

User
 SRICHANDRIKA on Jul 6, 2015
I B.R. Sridhar possessing citi rewards credit card, i would like to intimate you, that the credit card which issued to me is not retrieving. I did two swiping at shopping/ restaurant last week and yesterday, but card is not retrieving. In, this regard, i request u to cause necessary action to retrieve the credit card immediately please. Yours faithfully, B.R.SRIDHAR CITI REWARDS CARD NO.4386 2800 2529 5258...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Payment Adjustment

User
 manksnero on Jul 4, 2015
Hi i am an account holder and have a credit card from citi. I am sick and tired of calling them waiting for call back as promised by the representative.i have made a god amount of payment but in order to adjust that against my EMI i have to get a call from citi which never happens. My names is Manali Sharma, Ph. no. 8826085959...
Complaint comments Read comments Complaint category Credit Cards

Citibank - CC APPLICATION APPROVAL REJECTED

User
 REIYA on Jul 4, 2015
I applied for a Citibank Card along with all my details and that too at the request of one of their customer service executive. But without even giving me proper details of the application form approval process, they rejected it saying " We have reviewed your application and the annexures provided. We regret to inform you that we are currently unable to approve your application for a Citibank Card, as the particulars provided by you do not meet our internal policy guidelines." The same has happened not once but twice. The recent application form no was 15063025677. I gave my id proof (PAN...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Discrepancies on NRV on website and email communication

User
 priyeshsharda on Jul 3, 2015
I opened the Citibank account in Feb 2010 and it was a salary account.The Citibank executive who helped me in opening the account told me that in case if this account will no more be salary account it will get converted in a saving bank account and the minimum balance (NRV) which needs to be maintained then will be Rs 25, 000. From Feb 2015, this account is no more a salary bank account and I am maintaining the balance more than Rs 25, 000 but then on 28 Jun 2015, I received an email and SMS from Citibank stating to build up the NRV upto Rs 100, 000 to avoid non-maintenance charges. In the same...
Complaint comments Read comments Complaint category Banks

Citibank - No information provided on Credit card blockage & impact on my billing by CITI BANK

User
 phadtare.sandeep on Jul 3, 2015
ello Team- I was using Citi bank Reward Card ending with 4386XXXXXXXX7021 till the last month. On 04th June I paid minimum due to Rs. 4607 on outstanding . No alert SMS, mail or Phone call I had received from the citi bank regarding blocking my existing card & issuance of new reward EMV card to me. I have shifted to Pune from Mumbai last year & hence the new card is undelivered. No one have given consequences (impact) about this undelivered card to me. Being a citi bank card holder it is my right to get the all the information & impact of each action on my citi bank card but unfortunately no one...
Complaint comments Read comments Complaint category Credit Cards

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