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Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
 +91 79 2640 4653
 +91 240 663 2484
 +91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
More...
 

Citibank Complaints & Reviews

Citibank - Unable to Login citibank - Terrible service

User
 johnnny88 on Apr 28, 2015
Dear Sir/Madam - I have been facing issue for the past 45 days to login to citibank(Credit card) . I am facing this issue from 16-Mar( I believe) and raised a concern by end of Mar month/start of Apr month to the customer care. After few calls I was unhappy with the way they responded and so requested to connect the call to any of their managers and a person named Imitaz who introduced himself as Manager heard my query and asked to mail the steps involved to login with relevant screen shot to his manager named lavanya - lavanya1.g@citi.com. I mailed and chasing it for the past one week regarding...
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Citibank - CITIBANK - The Biggest Fraudulent Credit Card Company

User
 anthony.praveen on Apr 27, 2015
During the month of Oct 2014 I tried to use my Citibank credit card to make an online bill payment to Airtel for my land line bill. The transaction failed 1st time with error - 'Page cannot be displayed', I re-tried again and it was successful. To my shock I received a statement in the month of Nov 2014 with 2 transactions of the same amount on the same day with same transaction numbers. Immediately I raised a complaint with Citibank customer care and they said it might be some mistake so they would give me a refund immediately and I need not pay that particular amount. In the Dec 2014 I again received...
Complaint comments Read comments [1] Complaint category Credit Cards

Citibank - Not Received my renewed Credit Card

User
 Bindu Prashant on Apr 21, 2015
Hi, My Citibank Credit Card number - 5546 3770 1057 8310 Please note, I have a Citibank Credit Card which is valid from 8/11 to 8/14. Till now I have not yet received a new card with the new valid date. It's very amazing that the bank has still not realised it Request you to check and send a new card Thanks Bindu...
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Citibank - FRAUD Transaction on ATM card and bank is not refunding the amount from past 7 months.

User
 JainAnshul on Apr 15, 2015
This is to inform you that a fraud ATM transaction has been placed on my debit card ending with xx2224 of amount 240 Canadian dollars which is equivalent to 13662 INR on 6th Oct although i was in India at that point of time. But its very unfortunate that for a prestigious bank like CITIBANK's security is getting compromised and added to this high inconvenience further no credits has been provided to the customer that too a PREMIUM CORPORATE CUSTOMER (as what citi guys used to say). Kindly assist in regaining back my amount. Thnx Rgds, Anshul Jain +918375919879...
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Citibank - Gender Information Incorrect!!!! - FEMALE in Bank account and MALE in Credit Card

User
 Amal Kh on Apr 13, 2015
My new Credit Card got dispatched today. As i ma not in India, wanted them to hold the dispatch. I called up CitiPhone - An got to know that my gender is updated as MALE instead of FEMALE - so they can't update anything on my card. I need to post physical proof to their Chennai Address to update anything!!! I have been using this card for past 3 years - And ID Proof that i gave was Passport but they can't correct their own mistake and change it.. They need me to to send the same Passport Copy again!!! On top of that Gender in my linked bank account is FEMALE (which is correct)---- How...
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Citi Bank - wrong commitment & cheating on home loan

User
 drharsha on Apr 13, 2015
i lost job 3 years back and some how i was managing my home loan and last year i could not repay emi's of loan, there is person call Hari he is Karnataka mortgage incharge who started interacting with me. i explain my financial situation, he started convincing me and committed with me over phone that all penal charges he has got approval to wave off. i asked him to send mail on this so that i can some how borrow from others and try to regularize the account... he told me that every conversion recorded in citi bank, no need to worry... i did same as i committed with him. but he is moved out from...
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Citi Bank - credit card fraud

User
 rupesh r singh on Apr 11, 2015
DEAR SIR / MADAM, I have been charged by fraud person called from number 7042337126 on 2nd April 2015 10:09 am, who claimed that he is from CITI bank main branch and my credit card need to be upgraded due to new Rules made by RBI else the present card will be blocked due to new CITI bank policy, he also said my card first 8 digits and Name that made me believe he is a true caller from CITI Bank. So please take necessary action on this cheater. I have got Three messages saying my card (4386 2805 2402 8838) is spent at AIRTEL PAYMENT for Rs 5070/- Mobikwik payment for Rs. 4000/- & 5000/- (Total...
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Citibank - WRONG DEFAULT STATUS IN CIBIL REPORT BY CITIBANK

User
 sandeepsmpatil on Apr 10, 2015
Respected Sir/Madam, Need to launch a complaint against Citibank, where I was a customer for many years. Reason for complaint is my Default status in the CIBIL report is mentioned as WRITTEN OFF where the sanction amount reflects as NIL for Citibank Overdraft account number 0055508801 which was linked with Citibank savings suvidha account number 5698139805. Where as I had closed Suvidha savings account 5698139805 & Overdraft account 0055508801 on Oct 2014 & have received acknowledge by mail & postal letter. I have applied for a Home loan in Canara Bank & found to know...
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Citibank - Not sending the personal loan taken against credit card in proper city bank letter head

User
 suchria on Apr 9, 2015
Ref: Card Ending with 8079 Sir/Ma'm, It is quite disappointing to inform that despite 21 telephonic requests and 17 online communications the concerned authority is not sending the loan details in a proper city bank letter head or with signature of concerned officer indicating the authenticity of the letter. Repeatedly they are sending the loan details in an ordinary word document format that too without indication of the source of communication and City Bank logo or signature. All the time I talk to the customer care people or to the Managers concerned they first beg apologies for the inconveniences...
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Citibank - misguiding citi bank personal loqn

User
 Manzaa Ulthur on Apr 8, 2015
I have applied for personal twice with proper docs and cibil score (775) with no defaults. Still it has got rejected. I hold a citi bank salary account and I work for A list company. I was misguided to deactivate the ready credit facility, now that is also gone for me. I wonder a salary account holder and with neat documents if I cant get loan then who else can ??? application ref n is : L1GBa20827487 please consider this as a serious matter and resolve the issue....
Complaint comments Read comments [1] Complaint category Loans

Citibank - Deducted Money from citibank credit card

User
 D.M.Harsha on Apr 8, 2015
I have paid the the credit card bill on 4th April 2015 for the Amount Rs.5189.00 . And the Due date was on 4th April 2015. but the Citi Bank has deducted Rs.259.45 for Violating the DueDate which I have not done.Please Repay the deducted Amount . Hope the issue will be solved as soon as possible The Details of Citi Bank Credit Card Name : D.M.Harsha Card Number : 4386-2800-2178-5963 Bank Name : CITI BANK, Bangalore...
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Citibank - Wrong charges for mistake done by Citibank

User
 compucareindia on Apr 2, 2015
Dear Sir, We are using our credit card No. #8526 in the name of Mr.Atul Goswami. We are regularly paying our dues to all our credit cards and also did it for Citibank card since the inception of the card. We had made payment to citi bank to credit in our above said card but due to mistake done by citibank executive the payment is credited in my brother's card. With great difficulty we could sort out this problem with citibank but Citibank started to penalty of delay charges which actually caused due to their mistake. We reuire help to clear this issue as still we are receiving penalty and...
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Citibank - Transfer of Funds - Bill amount not reached - reg

User
 Manisankar Neelavannan on Apr 1, 2015
I have remitted the amount of Rs.6000/- through online transaction from SBI, Perambur Branch on 24/3/2015. But so far the amount of Rs.6000/- not debited to my credit card of Citi Bank. Regarding this I enquired your official on 31/3/2015 at 9.30 p.m. after getting reminder message from my Mobile phone No.9841811675 and they said the amount of Rs.6000/- not debited to my credit card and they asked transaction particulars. In this regard I contacted your official through phone on 1/4/2015 at 8.15 a.m. The transaction particulars required by your official are as given as below:and the same has been...
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Citibank - Issuance of cheque book

User
 bosopo on Mar 28, 2015
I am holding a current A/c Gautam Promoters Pvt Ltd # 0414414006, with your bank from last 15y years, besides my father who is a ex banker with Commercial Bank of Kuwait, has been your costumer from almost 25years and at present is your Gold Club Customer .A major complaint against citi bank services. I went to the bank today for my new cheque book, I gave them the requisition slip which they did not accept instead gave me a form to fill or told me to call up the customer care to apply for the cheque book. Since I was not carrying the Co stamp I went home filled up the form sent my driver to summit...
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Citibank - Applying for credit card - misbehavioral representative

User
 vinothrajb on Mar 25, 2015
Hi AllI have applied for credit card through online in the first week of March and in the same week a representative from your bank has got all my documents required for application.He noticed there is no seal in bank statement and he told me to give it back by next day. After that I called him about 5 times and he told that he will come by evening or morning etc., . Last two weeks, I called him about 50 times but he didnt pick the call. If i call from the other number then he is attending the call and when I tell the name then he cuts the call. I didnt ask any loan or anything...
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Citibank - Unsolicited Calls offering Personal Loans

User
 Dinesh Narayana on Mar 23, 2015
I get close to 3 calls a day from Citibank, offering me Personal Loans. I have enrolled in DoNotDisturb service, yet I get them in vernacular languages. It is most annoying as I travel abroad and I carry my India SIM for my convenience. This would mean, I get calls from India at odd hours (1 AM upwards and goes on to 4:00 AM my local time). I have mentioned to the callers that I am NOT INTERESTED, yet they call incessantly....
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Citibank - First Citizen Citibank Credit Card

User
 yashmehta15 on Mar 23, 2015
Dear sir, I am in the receipt of your Credit Card Statement in which you have charged me for credit card which i have never applied for or Nor i have received any Credit card from your end. I therefore shall not be able to make any such payments as i am not holding any card from your bank. Kindly verify the facts at your end & do not cause us any inconvenience in the above matter. thanks & Regards Manish Mehta 9920727236...
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Citibank - Reimbursement of deduction from savings acc --**TOP PRIORITY**

User
 Siva_2605 on Mar 20, 2015
Dear Team, I am a customer using Citibank Credit card since 08/13 Today, I see there is sudden deduction of Rs.4135 from my Citibank Savings account without my approval to do so. When I checked with customer care team, mentioned this is due to some technical issue. This is totally unacceptable as this is an unplanned deduction to us and causes to imbalance in our expenditure Note: I have been maintaining the credit limit every month. Bill date 22 Feb'15 due date is 17th Mar'15 but the deduction is on 20th Mar'15 Request to understand this as consider as top priority to refund the...
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Citibank - Issuing debit cards and PIN numbers

User
 ssundaram on Mar 17, 2015
I have an NRI savings account with Citibank. I had planned on a trip to India this March and 3 mnths prior to travel had requested that Citibank issue a new IPIn number. 1 month after request nothing came in the mail. I submiited a query asking for the status of my PIN number and they said that they had to issue a new one and promised it would reach me within 7-10 days. 2 days prior to travel no mail as yet Call to customer service in India was the worst experience. No help and completely rude. Said I had to check with my post office. Have already done it and they tracked it and said it...
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Citi Bank - Pre closure charge forced by Citibank

User
 ramesh1974_1 on Mar 17, 2015
I had taken a personal loan for emergency with Citi bank - Personal Loan - L1P- USF-4518379 (Customer id - 7777701069557402) I had requested multiple time not to impose penalty charges / Preclosure, The bank is giving all sort of answers in delaying the process. Please let me know if 3% Pre closure Charges is as per RBI NORMS. 1) As a loyal customer for 12 yrs+ and I duly paid my dues around 32 month on date. I would request for a reversal of this penalty charges ( Rs . 19, 579.00) 2) as the penalty being reversed - I request for Service tax reversal as well ( Rs. 2420.00) 3) I had made...
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