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Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
 +91 79 2640 4653
 +91 240 663 2484
 +91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
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Citibank Complaints & Reviews

Citibank - Payment Adjustment

User
 manksnero on Jul 4, 2015
Hi i am an account holder and have a credit card from citi. I am sick and tired of calling them waiting for call back as promised by the representative.i have made a god amount of payment but in order to adjust that against my EMI i have to get a call from citi which never happens. My names is Manali Sharma, Ph. no. 8826085959...
Complaint comments Read comments Complaint category Credit Cards

Citibank - CC APPLICATION APPROVAL REJECTED

User
 REIYA on Jul 4, 2015
I applied for a Citibank Card along with all my details and that too at the request of one of their customer service executive. But without even giving me proper details of the application form approval process, they rejected it saying " We have reviewed your application and the annexures provided. We regret to inform you that we are currently unable to approve your application for a Citibank Card, as the particulars provided by you do not meet our internal policy guidelines." The same has happened not once but twice. The recent application form no was 15063025677. I gave my id proof (PAN...
Complaint comments Read comments Complaint category Credit Cards

Citibank - No information provided on Credit card blockage & impact on my billing by CITI BANK

User
 phadtare.sandeep on Jul 3, 2015
ello Team- I was using Citi bank Reward Card ending with 4386XXXXXXXX7021 till the last month. On 04th June I paid minimum due to Rs. 4607 on outstanding . No alert SMS, mail or Phone call I had received from the citi bank regarding blocking my existing card & issuance of new reward EMV card to me. I have shifted to Pune from Mumbai last year & hence the new card is undelivered. No one have given consequences (impact) about this undelivered card to me. Being a citi bank card holder it is my right to get the all the information & impact of each action on my citi bank card but unfortunately no one...
Complaint comments Read comments Complaint category Credit Cards

Citibank - excess charges

User
 mukesh kr tyagi on Jul 1, 2015
I received your bill dated 21.6.15 for Rs. 4060.49 wherein cash advance fees of Rs. 600/- has been levied against cash withdrawn Rs. 3000/- against my credit card no ending 5632whereas i have been making more than their bill payments to them within stipulated period. I am ready to surrender my card if such charges are not withdrawn . regards, mukesh kumar tyagi 9910013655...
Complaint comments Read comments Complaint category Credit Cards

Citibank Credit Card - worst service received by citi bank credit card.

User
 Sagar Suroshe on Jul 1, 2015
Dear Team, 1.Date: 1 FEB 2.Citi bank has charged me 5600 rs for health insurance and they have not provided any kind of service. If I have not used any kind of service then why should I pay for that? I'm receiving call from collection department. 3. I will not make any payment for service that I have not used. 4. Late payment fees increased to Total Amount Due: Rs.13602.27 rs from last 4 months 5. Please reverse this charges My credit Card Number ************2627...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Citibank - N.O.C Latter

User
 ravindra13 on Jun 26, 2015
im alok jain ihaved finance a bike from citibank meerut.now ihave finish EMI's and auther charges paid by me.and now i have send my papper for N.O.C Latter but i have a big problom I have send papper your mail ID wecarecitybank.com but mail is not right pappers not send please give me your Right mail id...
Complaint comments Read comments Complaint category Loans

Citibank - Request for reprocess my credit card reference no 150515852/63

User
 vikaspuja on Jun 26, 2015
Hi, My name is vikas mehra, I have applied for Indian oil citi bank platinum credit card.This application not process due to non availability of home / office.So I am providing you my office and residence number.kindly reprocess my application. Residence land line no- 0250-6820396 Office land line no -022-28304710 If any query pls call me Regards, Vikas mehra 9665540002...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Unauthorized Transaction on credit card

User
 sandeep.msil on Jun 26, 2015
On 25th June 2015 i received email from citibank - Rs. 100.00 was spent on your Card 5241XXXXXXXXXXXX on 25-JUN-15 at MATRIX INTERNATIONAL. This transaction has been processed without the additional factor of authentication prescribed by RBI. i have not done any transaction with Matrix international in past 18 months. citibank is simply telling its recurring charges & no further action on this. then what is the use of OTP, Chip credit card, online password ....
Complaint comments Read comments Complaint category Credit Cards

Citibank - late payments chargess

User
 sanjaykh on Jun 23, 2015
Dear sir I am using citi bank credit card mor than 10 year And credit vard lone 4 years your lone is clear But last 3 month is your officer is bad behveyr. I am pay your lone emi is Regular time by time 4 years se.by chaque. Cheque drop by atm drop box due date. So no late payments chargess 4 years se.but may, june, 2015 statmaint m late payment chargess puls. sir pls return chargerr less my statmaint. Thankyou Regard Sanjay khandelwal Email - sanjaykh08@gmail.com Card no - 5546377012401297...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Wrong payment debiited under Card No.5546370229019994 issued to me.

User
 dhirubhai chavda on Jun 19, 2015
This is to inform you that I have not made any payment by using Citi Bank Credit Card NO.5546370229019994 on 16/06/2015 to Vodafone for Rs.1500/- and Rs.5070/- on 19/06/2015 I have got the message on my mobile number that I have made payment through my credit card which I have not made. Please check and rectify the payment and give the reverse entry for the said payment which I have not made. [ D.H.CHAVDA ]...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Loss of Debit Card

User
 Roshni Gadad on Jun 17, 2015
This is the most disgusting bank I ever came across and unfortunately have my salary account with this stupid idiotic bank. I accidently lost my debit card and I'm suppose to leave for a 20 days vacation in next 2 days and when called in the customer service these guys dont have instant card facility like all other private banks(Axis, ICICI, HDFC). Comeon guys update yourself if a customer looses a card and has no time to wait for 7 business days as is about to travel in next two days how can they carry the whole bloody cash in their pockets .. and surprisingly they don't have any alternatives. I...
Complaint comments Read comments [1] Complaint category Banks

Citibank - Regarding credit card

User
 sumit432 on Jun 17, 2015
Hi, I am using credit card (4386-2800-1093-8664), Since 06/12 but now this credit card is not working from last 6 months and the link credit card number has changed in my account but till now I had not received that new card at my mailing address till now . Thanks Sumit Goyal Cell: +91 8554866374...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Received 3 fake note of 1000 from Citi bank ATM

User
 SnghDeepak on Jun 16, 2015
Hi Team, I have received 3 fake Note of 1000, while withdrawing cash from Citi Bank on 5th June '15. On this matter i have already spoken with your customer care officer and asked for a further guidance, but so far i havn't get any update. I want to request you, please return those 3 fake note of 1000, and let me know what are the things and details required from my side. Soon or else i have to take a legal action. As you guys have taken a lot time. Regards, Deepak....
Complaint comments Read comments Complaint category Banks

Citibank - Cheque is missing due to negligence of your staff.

User
 narayanan arunachalam on Jun 12, 2015
Dear Sir, This is Narayanan A, Citibank Account No. 5205786448, Chennai mount road branch. I have received a cheque from my company against my salary and i searched for a citibank cheque deposit counter and i find out from internet and through telephone ( 044- 28522484) that there is a cheque drop facility in Ambattur Ambit IT park. I have viisted on May 11th and find there is no deposit slip / challan which has to be pinned along with my cheque. I have contacted your staff in telephone number( 044- 28522484), and i told that there is no deposit slip, she told that she will take a complaint...
Complaint comments Read comments [1] Complaint category Other

Citibank - blocked credit card provided by citibank

User
 Mohammed R Bhat on Jun 11, 2015
this is in regards with the credit card that has been given to me by citibank with my salary account and have put a block on my card since i have the card and i have not been able to use the card from day 1. Even after making 3 complaints i was promised that the blockage will be removed in 3 days time and i will be intimated once that has been done its already been a week and they havent bothered to solve this issue and are still telling me to wait. They promised lots of things when my salary act was opened with citibank and none of them have been fulfilled first promise was that an over draft...
Complaint comments Read comments [2] Complaint category Credit Cards

Citibank - Interest Charge Levied

User
 madhavs on Jun 9, 2015
I am Madhavan.s holding citi bank card number 4386 2800 1724 7507. I have been paying the dues on time. irrespective of paying my dues on time, I received interest charges of Rs.1166.67 in my statement. I want to know the reason for levying the interest in my statement....
Complaint comments Read comments Complaint category Credit Cards

Citibank - Regarding ATM cash

User
 Dharmendra Garg85 on Jun 3, 2015
I had used my SBI card in Citi Bank ATM at Ansal Plaza, Gr Noida but due to electricity cut i cold n't get cash from the machines but Rs. 4000 debited from my account. Please look in to the matter & credit Rs. 4, 000 in my account. Regards, Dharmendra Garg 8755050111...
Complaint comments Read comments Complaint category Banks

Citi Bank - citi bank credit card fraud transaction

User
 mparvez7077 on Jun 2, 2015
My name is Munavvar Parvez. I am using the Citibank credit card from March 2014. On 2nd June 2015 two fraud transaction has been happened with my card from US. The amount of fraud transaction is in USD which is 1033.00 USD and 6.00 USD. I have complained about this fraud transaction to the Citibank Just after getting alert message and informed to Citibank that this transaction was not made by me and have asked them to block my card. The bank authority have not taken any complaint but have asked me to wait for 3 days till the merchandise claim the amount. Now I'm not sure If I have to raise a complaint...
Complaint comments Read comments Complaint category Credit Cards

Citi Bank - good health policy renewal- not affected

User
 H.N.yajurvedi on Jun 2, 2015
Renewal intimation Ref No. RENFEBo5750, 20th Dec.2014. Policy Ref No. 712500/07370/GHFEB14, India assurance co I have a health insurance by name good health of India assurance Co. and the policy was purchase through cit bank. The policy is in force for last 10 years with no claim benefit offered by the insurance co.The policy was due for renewal in Feb. 2015 for which I received the renewal intimation (cited above). As per the terms and conditions city bank has to automatically renew the policy and bill the amount to my card. However, citi bank did not do this in Feb. After inquiry the amount...
Complaint comments Read comments [1] Complaint category Credit Cards

Citibank - CANCELLATION OF CREDICARD APPLICATION

User
 mpinks6878 on Jun 2, 2015
Dear Concern My Credicard Application No is : 15052860803 dated 27/05/2015 after two days i.e. on 29/05/2015 i have Given cancellation Request on 29/05/2015 on Telephonic Discussion and Reference No : 4541 This has been confirmed by customer care officer that your Application will cancel within 48 Hrs. But Today Massage Rec. that your Creditcard Dispacthed That after today i Call to customer care officer she told Dont warry we cancelled your card online and the ref. No. for cancellation is : 3766 dated 02/06/2015 ( today ) My Question is why the card has been Dispached when i...
Complaint comments Read comments Complaint category Credit Cards

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