Citibank Customer Care

Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

+91 79 2642 2484
+91 79 2640 4653
+91 240 663 2484
+91 240 663 4653
Add new contacts
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
View More Information...
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Citibank related photos (43)

Complaints with pictures are more trusted and informative    View all

Citibank Customer Care related pictures (43)

Citibank Complaints & Reviews

Citibank — Fraud transaction from my account.

 sachin87 on Nov 24, 2015
Illegal transaction from my account, when i complained, they told to file fir, i did so, after few days they are tell, we cannot help in this concern. Fraud happen with me on 23rd oct midnight, when i called to citi bank, their server was not working so they were not abale to block my accounts. Because of that i lost further RS 25000. Total amount i lost was 50000 both including debit as well as credit card....
Complaint comments Read comments Complaint category Banks

Citibank — Forcefully given policy and even after credit card closed

 nandanlandge on Nov 17, 2015
I have close Citibank credit card by giving all the payment, almost 2 years ago but Citibank did not close the card and forcefully gave me some policy, , now I just got to know via email that my amount is outstanding, they have not given any confirmation or any notice about policy, , even after I am not interested. please help nandan 8888089898...
Complaint comments Read comments Complaint category Credit Cards

Citibank — Fraud on my ATM Card against my account

 Poojakhera22 on Nov 15, 2015
I have a salary a/c # 5737211225 with citibank and someone did ATM withdrawl transactions worth Rs 40, 000 on 5th Nov through 4 transactions of 10, 000 each through Fraudulent way. MY ATM pin was not shared with anyone, noone from my side has done these transactions. This is a complete security breach against my account and my salary. I have lodged a complaint with citibank and the local police station, however I have not got anything yet on the same. Neither the Bank provided the disputed transaction amount back yet and not done any proper investigation in the matter. Regards Pooja...
Complaint comments Read comments [1] Complaint category Banks

CITI Bank — Credit card amount

 9786karu on Nov 13, 2015
I m Karunesh Mishra citi bank credit card holder .I complained about extra chrges six month back in citi bank nd still matter is pending no response yet. This time I hold credit card payment and asked to citi bank for my matter, they said complaint filde but no activity. Without any infomation citi bank credit card department deducted amount from my citi bank account @ the rate of high chrge. Which is not acceptable being a Customer I m facing big problem due to extra chrge which I m paying since last six month with interest. Citi bank all tym threats and harras by their executive calls.I need...
Complaint comments Read comments Complaint category Banks

Citibank — Fraud deduction at my bank account

 Kanav Nayyar on Nov 9, 2015
Hi, I got a deduction of 4400 at my Citibank debit card on 30 October. The payment was made to and I do not recognize this payment. Please help me track this. There are so many people who have faced similar deductions at indiaideas through Citibank accounts. The transaction ID 530319272547 9663553696...
Complaint comments Read comments Complaint category Unauthorized charges

Citibank — Fraud in card referral programme

 manishmin on Nov 4, 2015
I referred my friend for citibank credit card and in spite of two months, i did not get any money as promised (rs. 2000). the same happened with my friend too who had further referred another friend for credit card. when I lodged complaint, it was disposed off without any outcome. when i called up to check my status after around a month, i was given a fresh complaint no. when i called up again after one month to check status, they lied to me that my friend had got thr credit card on his own reference. hahahahah.. what a lie.. this citibak is teh biggest fraud company. guys just dont trust...
Complaint comments Read comments [1] Complaint category Credit Cards

Citibank — Credit card safety

 chumki78 on Nov 2, 2015
Recently, I lost my wallet and my credit cards with it. Among the 4 cards in my wallet, only the citibank card could be misused. It was used at an ATM to withdraw cash. Without the PIN, cash was withdrawn from the ATM three times! As soon as I got the sms alert, I realised my card was missing, lodged a complaint and cancelled the card. The funny thing is, a few days before this incident, I had asked for a new PIN to be generated. This new PIN is still sitting in my house in a sealed condition. I myself do not know it, and yet the ATM transaction happened. Citibak is refusing to take responsibility...
Complaint comments Read comments Complaint category Credit Cards

Citibank India — Fraud on the part of card referral program

 sumit dawar on Nov 1, 2015
Citibank india is defrauding customers by its referral program.i asked the executive whether the program is valid for family.he said dad applied for credit card via a request from per the program, my dad was supposed to get 250 turbo points on joining.& referer should get 2000 ₹ credited in their account but to my surprise both the credits failed.please do something so that reputation of Citibank is maintained.i am not the only victim of this program. Here's the proof - ( ) my dad's phone no.- 09810723678, email id -
Complaint comments Read comments Complaint category Credit Cards

Citibank — Very poor service,

 Jaydeep Pansuria on Oct 23, 2015
I have purchased one product from Flipkart through citibank credit card. I have converted into 9 emi. 1st emi was deducted perfectly but from 2nd emi deducted full remaining amount. The same check with Flipkart and infromed me that emi cancelled by citi bank. Also called to citibank Many times but not ready to give resolution. Please give me resolution otherwise have to complain to consumer....
Complaint comments Read comments Complaint category Credit Cards

Citibank — Fraud transaction by one97 communications l noida

 spatil3 on Oct 20, 2015
Fraud transaction by one97 communications l noida

One97 communications l noida has done an fraud transaction. No such transaction has been done by me. Please check and refund this amount back to my credit card account

Below is transaction details..

28/09 74766515271 one97 communications l noida 39.00
29/09 74766515272 one97 communications l noida 600.00
29/09 74766515272 one97 communications l noida 15.00
05/10 74766515278 one97 communications l noida 342.00
07/10 74766515280 one97 communications l noida 62.00
Complaint comments Read comments Complaint category Banks

CITI Bank — Fake call for personal loan and fraud money

 sbrathod on Oct 13, 2015
Iam suresh rathod. Sir I got call from 8459391169 a lady payal sharma and she told she was calling from citi bank delhi branch.she told she was from loan section and told that citi bank provide loan at low interest rate 9.5%. And she told citibank provide loan on the name of standard solution, co-partenership with hdfc bank.then she asked me how much loan should I requerred.then replied I needed five lakh.then she asked me to sent some documents for loan approval..then I sent documents like id proof, pan card, bank statement and two photos through email id a day...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Citibank — Credit Card Fraud

 hemantgnfc on Oct 13, 2015
I have occurred a fraud of Credit card and on the same day I have complaint citibank three times and at that times the fund was not transferred from my account to beneficiary account but the bank has not heard my request of stop payment and now they are charging late payment charging and saying that now as per RBI rules we will do legal procedure. I have also make police complaint for the same. but they have not tried for the same. The amount which I have not spend then why I should make payment?...
Complaint comments Read comments Complaint category Credit Cards

Citibank — Charge Dispute

 ermkgoel on Oct 8, 2015
I am using Citibank Card from last 10 years. In Aug 2014 i made purchase of Rs. 44177, by mistaken payment done was 24177 on due date. In Sept 2014 statement Rs 1100 charges levied on my for the due payment of Rs 20000. I immediately clear the dues on 23rd Sept. (statement received on 22nd Sept, with due date 5th Oct 2014) Requested bank to reverse the interest charges of 980 from card, since than bank accumulating the charges and in Sept 2014 it becomes Rs 11226. I am regularly using my credit card and paying the purchase dues before due date / Statement generation. As requested...
Complaint comments Read comments Complaint category Credit Cards

Citibank — Charging abnormal interest rate of credit card dues

 udayp50 on Oct 7, 2015
Recently rbi has reduced the interest rates on loans taken from banks but citibank n.A having its office at p.O box no. 4830, anna salai post office, chennai- 600 002 is still charging interest rates on dues with old rates despite my requests. Please direct them to reduce the same at reasonable rates as per rbi guidelines. My credit card no. Is 4386 2800 1733 6028....
Complaint comments Read comments Complaint category Credit Cards

CITI Bank — Loan status

 Amanpreet Singh Gujral on Oct 7, 2015
I applied for loan 10 days back and on 09/30/2015 i signed all the documents and i was told by the citi bank that you will receive amount with in 48 hours, but customer care department not providing me the status of my loan, they are just saying your loan is in process. Application Number- L1GSTC0889557...
Complaint comments Read comments Complaint category Loans

CITI Bank — Item still not deliver

 Raj kumar prasad on Oct 6, 2015
Sir/Mam, Please note that your department of noida sec-63 has irrated me lots. Whenever, i called him they just picked up my call and hanged up within 2 sec. they do not have willing to help the people and have attitude like dictatorship here. My problem is that an iteam has been shipped by citibank from chainai. My POD no. 42787358375. I have traced this item which shows in Noida Sec 63 however, tried to make contact multiple time but getting no respone. Kindly arrange a delivery on my shipping address which is A154A, Sec 63 Noida at Iqor India pvt ltd. ASAP Thanks Rajkumar Prasad...
Complaint comments Read comments Complaint category Banks

CITI Bank — Credit Card Company tempted me and given big loan against credit card but my monthly income was not eligible for it.

 Amarnath m r on Sep 27, 2015
Dear Sir, I am holding credit card for last 8 years. I was using credit card to my limit and paying back all my dues on time. Sir I am self-employed and doing small marketing job. For past 3 years I have problem in my marketing job and my income came down because which I have to go to the maximum limit in credit card but my credit card outstanding was small amount and I was able to make the payment of minimum amount due in or around the due date and I did not deflated in payment. For past 2 to 3 years I was getting calls from credit card Company that I am eligible for big loan against my...
Complaint comments Read comments Complaint category Credit Cards

CITI Bank — Subject: - regarding transaction id no. Id00dxmhp6 dated 06. 11. 2014

 ashok kumar ashok on Sep 23, 2015
The Manager,
CITI Bank, New Delhi.
Subject:- Regarding transaction ID No. ID00DXMHP6 Dated 06.11.2014
In this connection, it is submitted that I had a transaction on 05.11.2014 by internet for the payment of Citi Bank Credit Card No. 4386 -2805 -2201-1166. The transaction detail is as under:-

To be credited to

Internet ID Transaction No.
INB CITI Credit Card_ _CC payment
ASB135445003951G00DXMHP6 Transfer to 3199597162098
Rs. 3000/-

Complaint comments Read comments Complaint category Banks

CITI Bank — Poor Customer service

 Vidhyavidhyashankar on Sep 18, 2015
Dear Sir/Ma'am, I applied for a personal loan in July 2015 for 1.5 lacks for a tenure of 12 months. I am highly disappointed to know that the ECS is not getting cleared in spite of retaining sufficient fund in my account (SCB Chennai). Apparently, I came to know that CITI bank failed to submit the ECS mandatory form to SCB, which is the reason for this confusion. I was never informed by any of your employees mentioning the actual reason for this chaos, but kept on reminding me to have the funds ready in my account – diverting the actual scenario. I am totally frustrated with such a poor...
Complaint comments Read comments Complaint category Loans

CITI Bank — Money not refunded till today

 ramesh srivastava on Sep 17, 2015
I orderd for puchase of laptop
by id no. TX200029838061742211. on 30th may 2015
by the payment of Rs.42080 by CITI bank credit card.
send the message
" in the unlikely event that you are charged, the entire
amount will be refunded automattically within 35 working
days. Please try to making the payement again
but I drop the idea to purchase the goods.

We have not received the amount till today
kindly refund the amount immediatelly.
Ramesh Chandra Srivastava...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

Share this page with others

Recently Discussed

(0 minutes ago)
Club Mahindra Holidays/ Cinerewardz
Holiday voucher
(0 minutes ago)
Den Boomband
Den Boomband — Payment Failed
(1 minutes ago)
Sariful Manpower Solutions
Abroad job money cheater
(3 minutes ago)
Gupta Communication
Sim Not Activated till one month
(4 minutes ago)
I not able receive incoming call

Featured Stories