Citibank Customer Care

Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:+91 79 2642 2484
+91 79 2640 4653
+91 240 663 2484
+91 240 663 4653
Registered Post:
Citibank N.A.,
Mail Room,
No. 2, Club House Road,
Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653

View More Information...
Satisfactory Rating
1%
Complaints
849
Resolved
8
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Citibank related photos (40)

Citibank Complaints & Reviews

Citi Bank - Overdues after complete payment

User
 dpskmrshm on Aug 28, 2015
Dear sir, I took parsonal loan from citi bank. My loan account no. Is 14005368. After complete payment of all insattalments timely citi bank issued me no dues letter. Afterwards i requested in citi bank for updation my loan status in cibil report database then citi bank find me a sum of rs.15736 overdue which i deposited. Now i want to getback sum which i deposited asa well as updation of my citi bank loan status in cibil report. Applicant Satyanarayan jangid...
Complaint comments Read comments [1] Complaint category Loans

Citi Bank - Delayed processing of personal Application Reference No. 926241

User
 isha2111 on Aug 24, 2015
I have applied for personal from Citi bank on 21st July 2015. It’s been more than a month and nothing from their end has happened. I have been informed on 12th of August by Irshad/ Ashok that my company BTI Consultants (Kelly Services) is not listed with Citi Bank, for that I have submitted my offer letter. I even mailed my offer letter to Rohit Malhotra [rohit1.malhotra@citi.com] who is a relationship manager (As told by Ashok) Kindly please look in to the matter....
Complaint comments Read comments Complaint category Loans

Citi Bank - Delayed processing of Personal Application Reference No. 926241

User
 isha2111 on Aug 24, 2015
I have applied for personal from Citi bank on 21st July 2015. It’s been more than a month and nothing from their end has happened. I have been informed on 12th of August by Irshad/ Ashok that my company BTI Consultants (Kelly Services) is not listed with Citi Bank, for that I have submitted my offer letter. I even mailed my offer letter to Rohit Malhotra [rohit1.malhotra@citi.com] who is a relationship manager (As told by Ashok) Kindly please look in to the matter. If required reach me at +91 9873705573....
Complaint comments Read comments Complaint category Loans

Citibank - Money refund issue

User
 rajselva81 on Aug 21, 2015
Dear Sir, I Purchased a t-shirt on flipkart Application. since i am not satisfied with my ordered item, i requested the flipkart team to cancel my order and refund the money back to account..they have refunded the money back to my bank on 10/08/2015--Reference No.729742. But for more than two weeks the refunded amount is not credited by my bank Account. there is no issue with merchant, my bank is not updating the balance in my account. please do the needful help to getback my money into the account. *note :whenever i get a refund from the merchant, my bank staffs are not updating...
Complaint comments Read comments Complaint category Banks

Citi Financial - To remove status from cibil (Control number - 87, 12, 01, 103)

User
 pawan goyal62 on Aug 21, 2015
Sir,
I PAWAN GOYALyour customer and as per my ac no-14231616 had taken a top up 20-12-2007 for Rs.1, 05, 000 of monthly EMI of Rs.3325.00 from citi financial.I had duly paid my EMI's upto February 2010 but was unable to pay further EMIs due to illness issues of my wife.The company approached me in august 2010 and had done a settlement whose payment was deposited by me in three installments.Then the company issued a NOC on 28-09-2010 mentioning the closure of my records.But then also my name is coming on info@cibil.com so i request you to please remove my name from there so that i can...
Complaint comments Read comments [1] Complaint category Loans

Citibank - Unable to get the status of the application submitted for citi Bank Credit card

User
 A Saranya on Aug 17, 2015
Collected all the documents from me and application number is Du4217. Uma was taking care of the credit card submission process. Her mobile no is 8189829011. Her no is not reachable and she is not responding to SMS. Nobody from Citibank is responding properly. Customer service is very poor...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Credit card payment to Royal sundaram health insu. premium

User
 Mahendra Chauhan on Aug 9, 2015
Sir, i had complain to city bank credit card customer care office, many time call said we ha been call but not attend, Royal sundurm premiun Rs 16465/- without permission debited said amount to credit card account last card No 5010 many email sent till to date no reply from them, not dispute till to date no reply...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Fraudulent Translation

User
 BIPadmanabhan on Aug 7, 2015
I had received a call from a lady stating that she is from citibank and asked me of i wanted to convert my credit card points. I said yes and she asked me verification question what are the last four digits of the Card. Which was confirmed by me. She said i will receive call shortly and in few mins i receive a call from guys. He was connected to the IVR and asked me to punch in the CVV number which i did. He the said i would have received a verification message i confirmed i received it he has me to confirm if which i did. I got suspicious about the call and called the Citibank customer care...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Mahendra Chauhan: Debited premium rs 16465 / - to credit card account

User
 Mahendra Chauhan on Jul 31, 2015
Sir, I had been premium due date before registered my request to city bank customer care officer before due date of Royal sunduram health insu. premium, they neglect my request and paid Rs 16465/- premium to royal sundaram health insu. four time call to customer care officer said 48 hrs. contact to your registered mobile no call from them every time reply said answer my Credit card No. 5546 xxxx 5010 M. no 9724521444...
Complaint comments Read comments Complaint category Credit Cards

Ranjeet - Fraud Case

User
 Rohit0643 on Jul 29, 2015
Dear Team,

My Name is Rohit Anand, living in H.no 770 Kunde Walan Ajmeri Gate New Delhi 110006.
I had order 1 mobile of BBM Q10 4 months old Price 8000/- from Pune location on 14th of July 2015. As per seller Mr.Ranjeet from Pune City going to deliver the phone on 2nd day, but he did not send the phone. And have already paid the payment in his account dated 14th July 2015 (Proof Attached). I am trying to reach him time and again for the docket number, but he’s not answering the call. Now I am sure his intention is not to deliver the phone.

Please help...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Citibank - Excess fee charged without intimation of credit limit increase [Resolved]

User
 Muraliaali on Jul 28, 2015
I am a customer of CITIBANK for more than a decade. However, they are least bothered about destroying the goodwill built over the period. Very pathetic customer service and redressal of customer complaints. Received sms regarding the dues and paid the same immediately. However, received statement showing overlimit charges of Rs 579.09 plus Service tax. I was surprised to see such charge. Either CITI should have limited the amount as per yr set limit or should have informed me to pay the excess to avoid charges. On 3rd July 15 I got a sms stating that I have utilised more than 90 percent &...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Excess fee charged without intimation of credit limit increase [Resolved]

User
 Muraliaali on Jul 28, 2015
I am a customer of CITIBANK for more than a decade. I received CITI sms regarding the dues for July 2015 and paid the same immediately. However, statement showing overlimit charges of Rs 579.09 plus Service tax. Was surprised to see such charge. I was not intimated about it. Either they should have limited the amount or should have informed me to pay the excess to avoid charges. On 3rd July 15 I got a sms stating that I have utilised more than 90 percent & I have to make payment to release further limits for use. After that sms I have not used the referred credit card Also you have charged...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Change is Placed on a Lost/Blocked Credit card

User
 Manasjena81 on Jul 25, 2015
One Year Back I had enrolled for a Citi bank Titanium Credit card (Basic Credit card) . As per the policy or agreement, If I make the shopping for 30K per yr, then there will be no annual charge on me . IF I can not meet then there will be a change of 1k per yr with taxes . But Unfortunately I had lost the card without using the card for a single time, So I have blocked it . Its Quite trivial, if a card is blocked No body can make a transaction . But surprise to see that after 1yr I got a bill . And in the bill they have placed the annual changes with taxes . When I have inquired about...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Credit card payments

User
 Adeeti Verma on Jul 23, 2015
I have a citibank credit card. For almost 2 years i have been paying the min. balance due every month without fail but not a single penny has been deducted from the main amount, on asking i was told that the min. amount takes into account the interest etc. and hence it net net doesnt change the principal amount. My total credit due was apprx Rs. 80, 000. I have paid more than Rs. 60, 000 in total thru the min. payments and the total amount has remain unchanged. I made a payment to 30K and now appprox 55K is pending. So basically, for a total credit amount of 80K, in the last 2 years, i have paid...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Refund of Erroneously Transferred Amount

User
 plsahh on Jul 23, 2015
From: Pankaj L Shah [mailto:mail@plshah.com] Sent: Thursday, March 26, 2015 4:57 PM To: 'principal.nodal.officer@citi.com.' Subject: Erroneous NEFT Transfer Dear Sir, By an Error I have done an NEFT Transfer you the following CITIBANK Account, Beneficiary: Hosting Xtreme A/c No 0030507118 However the client has closed this account 3yrs back……I would appreciate if these funds are reversed to my account ICICI Bank A/c 002601016602 Transaction date 25/3/2015 Transaction id 508414807266...
Complaint comments Read comments Complaint category Banks

Citi Bank - Stealing money from account

User
 kumarvinods on Jul 22, 2015
I was holding a SB a/c XXXXXXX9815 with citibank and it was active and done transaction up to 20/07/2015. I got a MSG in mobile today saying that my account is closed and they took the amount in the account without informing me. raised concern to citibank customer care and didn't got any proper response....
Complaint comments Read comments Complaint category Banks

Citibank - Request to stop fraudulent transaction and not to include this amount in the bill

User
 ad_sarma on Jul 22, 2015
Dear Sir, For more than about 20 years (both in India and abroad) I have been a customer of Citibank card ( Name:Dattatreya Sarma Achanta; Card No: 5291 1707 0016 3015). To-day(July 21 2015) I came to know from my cell phone about fraudulent transactions are made using my card information which I never shared. Immediately I called citiphone within half an hour to stop the delivery of the fraudulent e transaction. The following are the details: i) 456.54 CNY was spent on 21July time: 04:01:58pm at IHERB.com (fraudulent transaction) ii) 456.54 CNY was spent on 21July time: 04:02:29pm at...
Complaint comments Read comments Complaint category Credit Cards

Citi Bank - Getting Fake calls mentioning that I have been issued citibank credit card

User
 Gyanendra Yadav on Jul 18, 2015
Hi, This is Gyanendra Yadav, I have got few calls in last 1-2 month mentioning that I have been issued one citi bank credit card. Initially, I ignored the calls assuming there is some mistake but Today ( Dated 18th July 2015 ) Caller who was a lady, mentioned My name, My mobile no along with last four digit of Credit card no ( which I couldn't listen exactly and he/she dropped the call when asked to repeat). Caller was asking how I would like to redeem my credit card points which has reached to 5000 points. caller used this no: +91- 9560628418 to call me. This incident has increased my worries...
Complaint comments Read comments Complaint category Credit Cards

Citibank - Bank force switching to e-statement and denying permanenet paper statement

User
 Siva Padmanabhan on Jul 18, 2015
Hi, I hold a Citibank credit card for many years, off and on since I took my first job in 1993. . The company insists on switching me to e-statements without my consent. When I call the service center, they say " we will switch you back to paper, however, you will receive an e-mail in 6 months asking you to switch to e-statement again and if you do not reply to the e-mail, you will be automatically switched back to e-statement" This is an unethical, unscrupulous and blatantly profit-motivated practice by Citibank. It is very well known fact that when a customer does not get a paper statement...
Complaint comments Read comments Complaint category Credit Cards

Citi Bank - pre closure loan

User
 Gopal Sundararajan Srinivasan on Jul 15, 2015
We bought a loan in Citi bank credit card for the amount of 65, 000/- and we want to close the loan. on 7.7.2015 we contact the citi bank credit card customer care and tell the matter. On that day the remaining loan amount is 60560/-. ( Including Balance Principal amount, foreclosure charages, government tax). We make a payment through Paynet on the same day. They said the loan is closed and no need to pay the next month EMI. But in the statement (13.7.2015) mentioned in my E-mail Id, still the EMI continue and they are not closing the Previous loan. They are cheating me. I want a Immediate solution....
Complaint comments Read comments Complaint category Loans

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