Citibank Customer Care

Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:
+91 240 663 4653
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+91 240 663 2484
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+91 79 2640 4653
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+91 79 2642 2484
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Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
View More Information...
Satisfactory Rating
1%
Complaints
899
Responses
0
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Citibank Complaints & Reviews

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Citibank — Credit card security lack results in more than 1,00,000 loss

 Umang Lodha on Feb 11, 2016
I must say Citi Bank does not have any security for credit card transactions nor has it got adequate educated staffs to deal with any credit card frauds made.
Yesterday during late evening I started receiving SMS about uses of Citi Bank CC stating "Rs. 25000 was spent on your Credit Card **** on 10-FEB-16 at RAJ ENTERPRISES" . Thereafter I checked my wallet to see whether my CC was there or not. I found my CC in my wallet itself and quickly I made the call to credit card Customer Care. After 5 mins of repeatedly calling it got connected. Meanwhile another 50, 000 transaction was...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Cashback not received

 gauravgupta509 on Feb 10, 2016
I purchase a mobile phone from flipkart on date 22-Dec-2015 amount 8160 Rs. And there is a offer of 10% cashback on the same on citibank credit card. But till date i.e.10th of Feb, i didn't get any cash back. When i follow up the same issue with flipkart, they saying you have to contact your bank for the same . Please see the below mail from the flipkart :

Order id: OD404765486186321000
Incident Id: IN1602051524525817617

Kindly ignore the previous e-mail.

Thank you for writing in. We understand your concern. We regret to inform you that the above...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Account closure request

 Pavan Kumar P on Feb 4, 2016
Hi Team,

I Pavan Kumar P, had a savings account (A/c No. 5017978707) which has been dormant and account has been closed. The account was a suvidha account (salary account)

I have given a account closure request at Citi bank (Camp branch) and have requested a soft copy of the letter to my registered mail id, as i was relocated to Hyderabad.

Request you to kindly provide me a soft copy of my Account closure letter to my registered mail id., as my beneficiary cheques are getting issued on my previous account.


Appreciate your help.
Complaint comments  Read comments Complaint category Banks

Citibank — Account activation

 aadilma on Jan 22, 2016
I joined a new company and opened an account in CITI bank. It has been 15-20 days now account has not been activated. Agent is not picking any calls of mine. I am stuck with this worst bank as this was my first experience and it is feeling like hell. Mentally harassed. Please take action...
Complaint comments  Read comments Complaint category Job & Career

Citibank — Referral program for citi credit card is a fraud

 vivek1929 on Jan 22, 2016
CITI bank has a program to provided 2000 cashback for customer that referred a credit card to others.

As part of it I referred two of my friends whom got credit cards and using them for a while, but didn't get cashback for any one at least.

They are saying that the one of my fried applied through other online channels apart of one that I referred (email). So I am not able to get the cashback. I realized there is this condition in T n Cs so I agreed.

But my other fried applied through the same referral email but still I didn't get cashback. When I inquired...
Complaint comments  Read comments Complaint category Banks

Citibank — Miscommunication for issue of premiermiles credit card as a life time free card

 naitik_9 on Jan 16, 2016
Dear Sir/Madam, I had been issued a Premier Miles Card on the condition that this is the life time free card. Both Citi bank Sales Team as well as Varification team had communicated during telephonic discussion that we are issuing respective card with life time free card request. But when I receive the message for first statement, I come to know that Citi bank had levied the charges of Rs. 3435. When I had talked with CITI bank officer as well as manager they are telling that they do not have such information without checking my audio of telephonic confirmation. This way CITI bank is doing fraud...
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Wrong Charge in Credit card

 ankit1387 on Jan 8, 2016
I am a Citi Bank Rewardz credit card holder. In my credit card statement for December (statement period is from 26th Nov to 25th Dec) Citi bank has included a transaction of Rs 1382.85 dated 16th Nov 2015 which was already accounted for in the last month's statement. The response I received was that the Merchant claimed the amount on 9th Dec 2016 for a transaction done on 16th Nov 2015 I did not conduct any transaction on 16th Nov. with Myntra hence there is no question of being charged for it. The merchant has also responded that they have not done any such transaction They also...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Credit card phishing scam

 nathsah123 on Jan 4, 2016
Citi Bank has changed my mobile number in my credit card without of notifying me to do fishing scam. Talked to the Citi bank customer care#01242542484, 01242564653 and their customer relationship manager name: Shanti even she doesn't give any response for this matter. I have not requested to change my mobile number. Citi bank and their associated staffs are tried to make deception with me for unexpected loss of INR60, 000 from my credit card....
Complaint comments  Read comments [1]Complaint category Banks

Citibank — FW: refund status for the cancelled item (EC-412820)

 nsbciti on Jan 4, 2016
Dear mr bandi,

Thank you for contacting us.

We are sorry to hear that you have still not received the refund for your order 301804835. The refund has been processed for your order 301804835 on 2015-11-17 from our end and ideally should be credited in 7 – 10 business days under the name trendsutra platform services pvt. Ltd.

Request you to send us the bank statement of your account from where the payment was made in pdf format from order date till date. The concern team will get in touch with you with an update once we receive your bank statement.
Complaint comments  Read comments Complaint category Credit Cards

CITI Bank — Regarding stopping the ECS for my savings account. [Resolved]

 manjunath ambiger on Dec 29, 2015
Hi, I had an BSLI health insurance policy and the amount was debiting from citi bank account monthly in May 2012. It was for only one year and not agreed for renewal of the policy. This citi bank is not stopped the ECS from the account after one year. Regarding this I have sent the written request to stop the same many time from 2013 onwards (5 to 6 times till now.). Asked them to stop ECS and they are telling there is no ECS on your account . I dont understand why the amount is getting deducted monthly if there is no ECS on my account. I need the answer for this. so I need justice . Please...
Complaint comments  Read comments Complaint category Banks

CITI Bank — Citi bank account activation more than 2 months

 Priya entertainment on Dec 29, 2015
Hi, I have joined recently in new MNC company so they asked me to create new bank account for salary, which i did on nov19 2015 its more than 45 months still the account is not activated, I havent seen any bank taking this much of time to activate the single salary account and I have not get the salary becoz of these guys . Every time i call these guys they are telling account activation is still under process and will take some more time, Some action needs to be taken on these guys so that the other persons will not face the same issue what i am facing now ....
Complaint comments  Read comments Complaint category Banks

CITI Bank — Cancellation of credit card

 varuna152 on Dec 27, 2015
The credit Card 4386 2800 2333 9991 cancelled without assigning reason held since 2007. Other card 5546 3702 2783 5243 had been assigned with undue charges despite of timely payments....
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Bank debited the amount more than 1 lakh from my account without any information

 Chhotelal Mehta on Dec 25, 2015
Hi, Query #1:- Bank debited the amount saying 100195.56 & 8219.44 on 14/12/15 & 16/12/15 rasp without any information or intimation from bank so bank should inform to the customer if debit the amount from customer account. Query #2:- I am taking multiple follow up for the same from last more than 10 days but still the amount has not been reverted back to my saving account. Query #3:- I have loan due amount around 68000 on my ready credit account so ideally bank should debit the due amount + interest on it for that month but bank debited the extra amount from my saving account Query #4:- Bank...
Complaint comments  Read comments Complaint category Banks

Citibank — Request for “form 35 + cover letter + no objection certificate” against loan no. Cej1011137776

 aloksharma91 on Dec 21, 2015
Hi, I had a auto loan on my name from Citibank in 2006. I had paid that and wants to get the “Form 35 + Cover Letter + No Objection Certificate”. I had sent three letters to there chennai office. but they didn't send the documents later i had raised this with there Chennai and Delhi Nodal Officers over the emails but still no response. I had sent them reminders and no luck so far. Its more then two months now. I had closed my deal with someone but cant sell the vehical because i cant get it transfered to the next person. Let me know in case you want any further information. Thanks,...
Complaint comments  Read comments Complaint category Banks

CITI Bank — Credit Card

 raj.rauthan on Dec 21, 2015
Dear Team, I'm a citi bank debit and credit card user since almost 5 years. I carry out very frequent foreign business trips thereby making use of my citi bank corporate credit card. During my last trip to Ghana I was able to notice one of the disputed transaction done via ATM from my citi bank corporate credit card .With following details 30-Jul-15 01260022 15909.30 INR (800.00 GHS). I was only able to notice this disputed transaction as the day transaction happened I was out of city with my credit card with me so no chance of transaction from my card. I raised this case to citi bank after...
Complaint comments  Read comments Complaint category Credit Cards

CITI Bank — Non credit of 500 turbo pts in my credit card ending with 1873

 Tito Kumar on Dec 18, 2015
My cheque from indian oil petrol pump model town was lost in transit. I have already dropped new cheque. You had promised 500 turbo pts to credited to my credit card ending with 1873 you have already received my new cheque. But turbo pts have not been credited yet....
Complaint comments  Read comments Complaint category Credit Cards

CITI Bank — Citi bank is trapping and robbing me

 Amarnath m r on Dec 16, 2015
Sub: - Citi bank is trapping and robbing me and other people by frightening them of taking legal action, humiliating and torturing by making calls by using the credit card and loan against credit card as a tool. Dear Sir, This is in reference with my earlier communication subject Credit Card Company tempted me and given big loan against credit card but my monthly income was not eligible for it. Sir I would like to bring in your notice same of the bad, wrong, dangers, trapping practice and policies of CITI Bank credit card. Sir first I would like to bring in your notice same of the bad money...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Loss of my cheque indian oil drop box

 Tito Kumar on Dec 15, 2015
Loss of my cheque no 000093 bank of baroda from model town drop box of indian oil petrol pump.Despite repeated phone calls no action has been taken my complaint no is 97370 dated 09/12/2015 The amt of cheque was rs 16181=69p l was promised 500 turbo pts to be credited in my credit card no 5546370220521873 for stop payment of my above cheque.kindly do it at the earliest so that I can issue you a new cheque. Kindly see to it that my late fee is waived off.Do send me a gmail after you have done the needful at tnkumar27@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Documents submitted for credit card in citibank but no response

 khali123 on Dec 14, 2015
My name is khalil . i submitted document to sales executive in CIti bank on 18 -sept-2015 but still i m not getting any call or sms from citi bank. My form no. is EF7074. PLz reply if it is rejected or what ?...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Yet to provide credit card after one month of document collection

 Preetam Banerjee on Dec 9, 2015
After numerous persuasive and irritating calls at my office desk by Citibank credit card agents, I agreed to apply for the card. They collected the documents very next day. I got a single text message from Citibank in the next few days confirming my application. I was very busy with some work for the first couple of weeks, so wasn't that much bothered with no response from their side. At the end of two weeks, I called up the customer service and they informed that it was still in the Document Collection phase. After numerous calls and emails they collected the documents again. However, after a month...
Complaint comments  Read comments Complaint category Credit Cards

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