Citibank Customer Care
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Customer satisfaction rating: 1%
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Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Citibank Complaints & Reviews

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Citibank — Credit card not getting activated

 Nemish Kumar on Jul 22, 2016
Respected sir / madam
I mr. Nemichand b kumavat recived a credit card from your side on 15.07.16 still not activated daily your executives say to do a transation when i make it fails and when i call again the say do transation in moring when again it fails they say do it in evening you card will be activated daily false statemnt is given from yr side still my card is not activated a query has also being raised but has no solution now on 22.07.16 i called they are saying wait til 26.07.16. On 21.07.16 a called your executive said a call back has been arranged regarding card activation but...
Complaint comments  Read comments Complaint category Credit Cards

Citi Bank — Not allowing to open an nre account

 edwardbenzigar on Jul 21, 2016
Dear sir,

With a
1. Valid indian passport
2. Valid uae residence visa
3. Bank statement
I am able to open an nre account in sbi & axis bank.

Why is this citi bank, india is not allowing to open an nre account. They want utility bill in my name, they want document like aadhar card from dubai and many many things.. Does citi bank does not come under reserve bank of india rules???...
Complaint comments  Read comments [1]Complaint category Banks

Citibank — Credit card misuse

 siva1901913 on Jul 18, 2016
Hi all,

I got call from the below number 91295202867 they told call from citibank and your citibank crdit card reward point has deposit as amount and get the daetails and generated one time password (otp).

I not at all shared one time password even though amount deducted rs14500.
They generated 7 time otp continuously i not shared otp but amount deducted. i dont know what is the use of one time password.

Very concern about security system in citibank.

I checked customer care even though they not give proper response.
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Forgotten ipin no

 Julietnoel on Jul 17, 2016
I have forgotten my ipin no and shifted to canada. Changed my mobile no. So not able to get new ipin no. Submitted letter through courier stating all information and requesting to give new ipin no. But they reply back to submit the same information again. Couriered same information twice. Contacted by phone but no help. It is so disgusting on the part of citibank to handle their customers in such a bad manner. No good to have an account with citibank. Citibank tells online customer care service. But they don't help at all....
Complaint comments  Read comments Complaint category Banks

Citibank — Credit card settlement issue

 Ram Rao Shri on Jul 13, 2016
I had a credit card with me from citibank with the following details:

Name on card: shri ram rao

Card number: 5546 1998 3723 7031


Phone number: 9313601902

Address: 1258,
Sec 17 c,

I settled this card however i did not receive any settlement certificate from citibank. please send the same to me.
My contact details have changed and are are as follows:

Name: shri ram rao

Address: 1381,
Sec 17...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Cibil status updated wrongly

 SudhaBhoomi on Jul 4, 2016
Hi Team,

I have been trying to contact Customer thru mail and phone, with no luck.
Citibank has entered the CIBIL statis against my personal Loan # 01LCBBIN3457491. Although I have made the payment long back, still the status is not updated.
I visited the Jayanagar Bangalore Branch for help but, they denied to help me in this matter and in turn wanted me to contact to customer care number.
Complaint comments  Read comments Complaint category Banks

Citibank — Change in mailing address

 Shruti Sai on Jul 1, 2016
I'm Kanta Sai; an account holder in Citibank. I want to change my mailing address to My card no is 4375 5118 5346 8002....
Complaint comments  Read comments Complaint category Banks

Citibank — Unauthorized deduction from my bank account through atm

 adi2110 on Jun 27, 2016
Today morning i went to citibank atm to collect some cash. When transaction was done i got a message in my phone that rs 400 has been deducted from my bank account but cash didn't came out from citibank atm. This is an unauthorized deduction of money from my bank account, so i want my money back into my account. So citibank must tell me the reason behind this failure of services and own me a proper solution to this matter.

Thank you......
Complaint comments  Read comments Complaint category Banks

Citi Financial — False commitment at the time of disbursement that they will reduce the rate of interest after 6 month and enhance the loan amount

 Manoj Kumar Gupta 1968 on Jun 25, 2016
Dated: 16th february, 2010

The appropriate authority,
Citi financial
3 lsc puspa vihar
New delhi -62
Dear sir / madam,
Ref: loan a/c no. 11977104 for rs. 40, 000/- for 36 months (Emi rs.1995/-)
This is to draw your serious attention that your employee mr. Rajesh who makes a call from your office (+91 33 30243651) on my mobile no. 9432320988 on 12.02.2010 at 1.44 p. M.
I have given this detail just to check the report what he told me for your kind information i have never been abused (In my mother’s name) in such a way...
Complaint comments  Read comments Complaint category Loans

Citi Bank — Unprofessional customer service/ very rude

 Narjug on Jun 23, 2016
I got a call from number +911123733157 for my Citi Bank credit card verification. Lady on the phone asked me couple of questions to verify my details. I gave her info like my name, address, DOB, permanent address, email id. Then she asked me my PAN card number & I politely said should you be asking that piece of info as that's too personal. I said so because I do remember a message from bank saying that bank would never ask for your personal info like card number, PIN, PAN number etc. As soon as lady heard this, she hung up on me. I dialed back the number 3-4 times to talk to the same lady & ask...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Not Accepting E-Aadhaar for documentation purpose

 vshalsingh on Jun 23, 2016
Well Citibank simply refuses to acknowledge E-Aadhaar as a valid document for any kind of documentation. Even if it has digital signature they just don't accept it. I tried linking online for direct benefit scheme but got a message saying they have rejected the request and would require additional information. Even my dad when applied for credit card with them the rep said they accept physical card and not E-Aadhaar. All other banks and companies accept E-Aadhaar as it has been deemed valid by Indian Government. But I guess Citibank just doesn't cares about rules and regulations of Indian Authorities....
Complaint comments  Read comments Complaint category Banks

Citi Bank — Deducted insurance premium amount without consent intimation debiting citibank credit card

 dhanaraj manoharan on Jun 16, 2016
My citi bank credit card no. 5546 3702 2933 5713 has been debited for rs. 7270/- towards premium of the royal sundram insurance cover without intimation or consent. On calling toll free number of citi bank the authority says only 85% of premium deducted will be returned. Kindly do the needful to get 100% refund on cancellation without any other charges....
Complaint comments  Read comments Complaint category Credit Cards

Citi Bank — My card blocks without informing me and also charge annual fee

 vikki741 on Jun 16, 2016
I applied for a citi bank credit card via bank bazar in january card no is 4617950100153975 name vikki kumar. And in may month it was closed without any payment failure and charge me a 570 for annual fee in february. Is this a good service and they tell me that your card is blocked due to internal policy criteria this is not a satisfactory answer for me and now i want to know that is this right procedure if no i want a strict legal action on citi bank my contact no 9768000510...
Complaint comments  Read comments Complaint category Credit Cards

Citi Bank — Fake personal loan call from citibank delhi branch

 deshmukh1980 on Jun 14, 2016
Dear sir,
I received call from citi bank delhi branch. Regarding they are offering personal loan. Up to rs. 1000000=00 (Ten lakh) interest free. Against reliance policy. When i call back all mobile switch off. Not pick call,

They are demanded cash rs. 100000 (One lakh) to deposit he account. Then he give us loan approval. Request to all don't do or trust them.

Name — mobile no.

1. Satish jain — 09599962738
2. Vivek chauvan — 08010368259
3. Ajay agrwal — 08287376927
4. Radhika sharma — 07859882858
Complaint comments  Read comments Complaint category Banks

Citibank — Citi bank; please justify your relation with country club vacation!!

 Ashish Adhav on Jun 4, 2016
For the past 8 years, i had a very good relation with citibank. I am holding a saving account, credit card and a personal loan. I am satisfied with the services provided by the bank. Anywhere i go, there is always a citi bank atm, and i know that despite not visiting the bank in a long time, i never felt like a stranger with citi. I always trusted your executives opinion while making purchases in mutual funds or taking policies. – trust is what i had with this bank. Until now.In the month of june 2015, unfortunately, i had taken membership with the countryclub vacation. The executive had informed...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Citibank is asking to pay for the items that are not purchased by me

 srinivas80 on Jun 2, 2016
Hi Team,

There is some fraud happened with my Citi Bank credit card 4386280023837804 and I got messages that transactions for Rs 6500 and Rs19500 happened with reference numbers 671948 and 402997 with the Citi bank. As per Citi bank, both these transactions are happened with Snapdeal. Snap deal confirms that no transactions happened with the Citi bank credit card. I blocked my citi credit card and raised a dispute log with Citi bank and after 5 working days, Citi says that these are the online transactions performed by me with my credentials which I never did. I crossed with snap...
Complaint comments  Read comments [3]Complaint category Credit Cards

Citibank — Monthly payment done but interest charge included

 Joseph007 on Jun 1, 2016

This is Joseph.S Last two years i am using Citi Bank Credit card. But last two month. Monthly purchased total amount paid before the Billing cycle. But they are charged Interest amount. I called customer care they are told now the bank has changed the interest calculation part.

I am relay worried.. It's very bad activated and irresponsible answers...

My contact number : 9176637907...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — High handed behaviour of citibank officials

 YadavaMrs on Jun 1, 2016
Once self had authorised deduction for one time only against twoo but finding that useless self went on asking citibank to stop deduction of any kind against twoo but they are shamelessly continuing deduction against that.At least for about a dozen of times such requests have been made but citibank people are not heeding to my requests thereby forcing me to part assocation with citibank.Please immediately stop this deduction and confirm me back at e mail

Op yadava...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Unnecessary deduction of money

 swatz346 on Jun 1, 2016
I have my account under Suvidha banking in Citibank and nrv deductions are being made for the past six months.I cannot close the account because my pf money will be transferred to this account and hence I can only close after I get my Pf money.Meanwhile it is very painful to see a deduction of 600 rupees per month .Please find a solution to this problem
Registered Email Id:
Complaint comments  Read comments Complaint category Banks

Citibank Credit Card — Transaction of amount 1550 and 450

 niraj009 on May 31, 2016
I am not done transcation of 1550 and 450 through my citi bank credit card.some one done fraud with my credit card. then I blocked my credit card and reissue another card .bank has given credit for those transcation . but in next bill cycle they reversed those credit and two transcation still show in my may bill cycle.and bank forced me to pay for those trascation which I not done. if I made bill payment of 10 to 11000 every month .why I fight for only 2000 thousand. bcoz I 'm not made those transcation so why I pay the amount.

Please help me in this issue.

Complaint comments  Read comments Complaint category Credit Cards

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