Citibank Customer Care
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Customer satisfaction rating: 2%
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Citibank Customer Care

Citibank India Home

Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Additional info
Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Citibank Complaints & Reviews

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Citibank — Wrong commitment and not responding

 vattikutibobby on Oct 21, 2016
1. I have take personal loan of 10, 00000 on Nov 30 2015 and they deducted first EMI on 1 st Dec 2015, with in one day they deducted EMI.
When i approached them they told me with in 48 hrs amount will be credicted.
But i called 6 times in 10 days but haven't seen any response from them, but when i got final personal approval call they told me my first EMI Date will be Jan 1 2016 but they deducted on Dec 1st only.
I called many times but same response, what to do ?...
Complaint comments  Read comments [1]Complaint category Banks

Citibank — Account locked

 Vijeet Pethe on Oct 19, 2016
Hi, one of citi employee has referred my name for post financial planning and analysis - bau - 1605583. i have also received an auto generated mail regarding creating a login and submit the cv. however, account get locked even before the first login and setting a security question.
I will be greatful if my account get unlocked

I will be available on
Mobile no: 7506164229...
Complaint comments  Read comments [1]Complaint category Employees

Citi Bank — Cheating in the Name of investment

 Mathi2014 on Oct 18, 2016
Hi Guys,

When i went to open the salary account in citibank in my office, the rep advised me to enroll the insurance which will give fixed 8.5% of interest, and this policy is specially for corporate employees only enrolled while opening the new salary account. and it has 3 years surrender period. I enrolled this bajaj life insurance account (EMI of rupees 1500) along with my CITI bank salary account in IBM, I'm paying last four years, while casually searching about the policy in google to surrender, i got this link, and now i'm completely shocked to know the return values everyone...
Complaint comments  Read comments Complaint category Banks

Citibank — Credit card - Transaction dispute

 mayurbina on Oct 17, 2016

In March 2016 credit card statement I have been charged for transaction which i have not swiped.

13/02 75503726045 ALFREDOS THANE 2968.00

I have never visited such place till date.

I have been seeking details of charge slip with my signature since March 2016 from Citibank which it has failed to provide.

I am concerned for interest and late fee being charged every month in my further statements and amount has increased upto 3540/- now.

Citibank wrote to me twice -
1.letter 1 stating...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Reject credit card application

 Rajesh Pathakoti on Oct 12, 2016

I have received a mail from citi bank regarding credit card application ref no :16101020249

But i have not applied for the citi bank credit card, some one has applied with my documents.

Please reject this application and confirm.

Could you please contact me on 9985442434 for more information and please provide me the address of on which address they applied this....
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Home loan emi

 Rajendra Pahilajani on Oct 11, 2016
Sub. : settlement of citibank home loan a/c no. 2402170
Dear sir,
I undersigned rajendra s pahilajani is regular customer of your bank, under the home loan a/cno. 2402170.
I would like to inform you that i have paid all the installments in time and there is no due towards the payment of emi. As per the statement issued by you for the period 07 jul 2004 to 29 aug 2011, the dues shown in the statement are 24136.00.
However, whole amount is paid by us and there are no dues. Even as per your letter dtd. 01 march 2016, the net amount due is 20273.00.
All these figures...
Complaint comments  Read comments Complaint category Loans

Citibank — Card providing issue bade replay from citibank executive

 Arjun Trivedi on Oct 10, 2016
I have submitted my documents before 2 week to apply for a new credit card of citibank.
Still i dint get any card from their side.
They give me wrong commitments that your card will start in one week, but i call to citibank executive for a know status about my card so they don't take my call and never give me response of my call / message.

I worry about the misuse of my personal documents.

They are not telling me the appropriate reason for asking this issue
Citibank executive details

City : ahmedabad (Gujarat)
Email id :...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Wrong amount dispatched from citibank atm [Resolved]

 Lakshmi doosani on Oct 8, 2016
We provided the request to withdraw an amount of ₹ 5500 from citibank atm - brookfield mall ' banglore (Atm id 7001). But we have received only an amount of ₹ 4600 with 4 notes of 1000 denomination, one ₹100 note and one ₹ 500 note.

So we got 100 note instead of 1000 note.

We are the holders of icici bank account and withdrew amount from citibank atm

Please take the necessary action to refund my ₹ 900.

My contact no. [removed]

Complaint comments  Read comments Complaint category Banks

Citibank — Fraudulent charges of rs.43098 [Resolved]

 Aslam_2016 on Oct 4, 2016
I purchased an iphone 6 for rs.43, 098.00 on 12th of july 2016, the phone was delivered on 19th of july’2016; subsequently, a request to return the product was made with snapdeal customer care after 2 days.

As per snapdeal instructions, the phone was sent to snapdeal warehouse through manual courier & received at snapdeal qc center end of august’2016. A notification was received from snapdeal that the refund of rs.43, 098.00 was being initiated on 4th of sep’2016 my account was credited on 9th of sep’2016.

I noticed that my credit card account was charged...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Faulty transactions on my credit card 4386 2800 1873 5047

 RohitV85 on Oct 4, 2016
Dear Sir,
The facts of the issue are - the merchant M/s Honey World Wine had swiped my CitiBank Credit Card number 4386 2800 1873 5047 unsuccessfully 3 times on 12th January, 2016. The unsuccessful 3 swiping amounting to Rs. 7248 (2416*3) did not appear in any of my statements till May, 2016. Subsequently, when I approached the dealer, he confirmed that he has received only 1 payment of Rs. 2416 and not the payment for the unsuccessful 3 swiping of my card.
I have paid the amount Rs. 7248 with a protest to CitiBank as it had appeared in my account statement for the month of May, 2016.
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Customer service

 Richard John on Oct 3, 2016
Iam a citibank suvidha account holder for the past 9 years!!! All this while i was proud to say iam citibank holder but today after i received a call for the personal loan i applied for the first time the agent named piyush treated as me as a degraded person!!! Never went thru such a humiliation!!! He was showing his bad attitude to me from start of the call!!! I was not asking loan from his family!!! He doesnt know how to be courteous with customers !!! I want citibank to listen to d call which was made to me and take strict action against the person named Piyush who called me today at 11:30 am...
Complaint comments  Read comments Complaint category Loans

Citibank — Closure of citibank credit account and cancel Citi credit card [Resolved]

 Prerna Kamble on Oct 1, 2016
I applied for Citibank credit card as they offered me with vouchers worth Rs2500/-.
But when I received the card there were no such vouchers.
Also I called Citibank service centre twice, but they have not registered my complaint to cancel the card.
I please ask for help in closing the account as well as cancel the card.
Kindly contact me ASAP
Complaint comments  Read comments [1]Complaint category Credit Cards

Citibank — Charges levied on my credit card

 ravindermehta on Sep 30, 2016
Dear Sir/Madam I am associated with your bank for than 10 years .I was surprised when I Received my this month credit card bill .I was charged Rs 950 for late payment and an interest of Rs 1181 against my bill of Rs 16568 . However I had made my payment on time but your record shows it for made on 6th of sept against a due date 02nd sept. Kindly wave off the mentioned amount which were unnecessary charged in bill.

Thanks & Regards Ravinder Mehta
mob-9023759474, 9467003651
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Consumer loans

 israel pojas on Sep 28, 2016
They offered me a consumer loan payable in 36 months postdated cheque and i accept it.they told me that the amount will be delivered by september 2. but upon calling the hotline, they told me that it will be process in 5 working days. i called again after 5 days they told me that it will be reprocess since they failed to delivered. they told me that they will inform the agent whom i have spoken with to call me and to reprocess the loan but unfotunately up to this day they were not calling me.i already prepare the cheques for payment and i already need the money to pay for the house renovation. can...
Complaint comments  Read comments Complaint category Loans

Citibank — Amount 69.95 was withdrawn by your authorities through my old credit card without my permission

 bhadra.yerram on Sep 26, 2016
I would like to draw your attention to the reference No:74463666244, Dated:30.08.2016(Credit Card 4386XXXXXXXX3476). In the said reference in the transaction (SPIRIT AIRLI4870135397458MIRAMAR) USD FOREIGN AMOUNT 69.95 was withdrawn by your authorities through my old credit card without my permission. I obtain a new credit card and I am not using the old credit card. I could not understand by the amount was withdrawn from my old credit card. Please clarify my doubt at early date.
Thanking you,
Yours faith fully,
Y.V.Bhadra Reddy,
Complaint comments  Read comments Complaint category Airlines

Citibank — Credit card rejection reason

 Jinal shah777 on Sep 26, 2016
I have applied for credit card red 16082521619 but as per details it is rejected but I have submitted all documents necessary so I have right to know the reason of my rejection or want my all documents return reply me reason because they told that reason for rejecting is internal and sales person Mr b c kumawat has submitted all documents to Citi Bank property or not I want to sure that there should be no misuse of my documents so for that purpose I want reason for rejecting credit card...
Complaint comments  Read comments [2]Complaint category Credit Cards

Citi Bank — Credit of claim amount settled by united india insurance co. ltd.

 Shankar Lal Sethi on Sep 22, 2016
On 15-09-2016 united india conveyed massage that yous claim on poilcy number 1409003115p104234007 with insured name shankar sethi for vehicle number rj-14 cw 8089 is apporved for settlenment of rs. 56679/- which will be credited to your bank account shortly. Please check and confirm. Subsequently stop city bank on detail 16-09-2016 sent sms alert that citi has effected the payment to your a/c x8083, state bank of bikaner and jaipur, jaipur bapu nagar, inr56, 679/- 16-09-2016 ref# 2905001699347903, utr# citin16688352393. Till today 6 days have passed and amount has not been credited to my bank account....
Complaint comments  Read comments Complaint category Other

Citibank — Closure of credit card without intimating

 Yunus Mulla on Sep 21, 2016
Hi i've taken card 1 month before, and not did a transaction, when i tried to do a transaction today in coffee shop, the card was not working, thank god ive money and other cards, if these people hav believed then today would be in trouble. When i came back and called these people(Citibank customer executive), they are saying they hav closed the card, due to some mismatch, they should do investigation before issuing a card, and that too without intimating me, they close the card. if i believed these people and went to do something big transaction would be in trouble. for thsi some action needs to...
Complaint comments  Read comments Complaint category Banks

Citibank — ComPlaint regarding Nonconversion of amount Rs Rs 19000 into equal 12 installements

 Shiv khanna on Sep 21, 2016
I purchased Samsung mobile from happy communication of Mohali for Rs 19000 by swapping my citibank credit no5291170701282715 on 8.09.2016(MID47000074042839 and TIC62543624)Rs19000 is to recovered in 12 equal installements @Rs1714pm. While issuing email statement as on 21.09.2016 amount of Rs 19000 has been shown to be paid in lump sum instead of 12 installements . This needs to be clarified by bank for not recovering amount in installements instead of lump sum payment...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Citibank card payment

 subra86 on Sep 20, 2016

I am an old customer of citi bank and using your card more than 10 years.

I have a serious concern of your bill. I am paying the minimum amount around rs. 30, 000 every month since more than 1 year. I accept that i am paying currently the minimum amount with 1 month delay. Actually, i have serious financial problem since last 1 years but i am not stopping your payment. Similar way, i am expecting cooperation from your side also. I think, it will be sorted out within next 2-3 months from my side.

I have paid the minimum due amount every month which...
Complaint comments  Read comments Complaint category Credit Cards

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