Citibank Customer Care

Citibank Customer Care

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Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Registered Post:
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600 002.

24x7 CitiPhone:
Ahmedabad: +91 79 2642 2484; +91 79 2640 4653
Akola: 1-800-1802484;1-800-1802484
Aurangabad: +91 240 663 2484; +91 240 663 4653
Baroda: +91 265 232 2484;+91 265 232 4653
Bengaluru: +91 80 2227 2484; +91 80 2229 4653
Bhopal: 1-800-1802484; 1-800-1802484
Bhubaneshwar: 1-800-1802484; 1-800-1802484
Chandigarh: +91 172 508 2484;+91 172 508 4653
Chennai: +91 44 2852 2484;+91 44 2858 4653
Coimbatore: +91 44 2852 2484; +91 44 2858 4653
Dehradun: 1-860-4257000; 1-860-4257000
Faridabad: +91 124 254 2484; +91 124 256 4653
Gurgaon: +91 124 254 2484; +91 124 256 4653
Hyderabad: +91 40 6666 2484; +91 40 6666 4653
Indore: 1-800-1802484; 1-800-1802484
Jaipur: +91 141 237 2484; +91 141 511 4653
Jalandhar: +91 181 506 2484; +91 181 500 4653
Jamshedpur: 1-800-1802484; 1-800-1802484
Kanpur: 1-800-1802484; 1-800-1802484
Kochi: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Kolkata: +91 33 2283 2484; +91 33 2288 4653
Lucknow: +91 522 220 1022; +91 522 223 1044
Ludhiana: +91 161 501 2484; +91 161 501 4653
Madurai: +91 44 2852 2484; +91 44 2858 4653
Mumbai: +91 22 2823 2484; +91 22 2834 4653
Nagpur: 1-800-1802484; 1-800-1802484
Nanded: 1-800-1802484; 1-800-1802484
Nandyal: +91 40 6666 2484; +91 40 6666 4653
Nasik: 1-800-1802484; 1-800-1802484
New Delhi: +91 124 254 2484; +91 124 256 4653
Noida: +91 124 254 2484; +91 124 256 4653
Pondicherry: +91 44 2852 2484; +91 44 2858 4653
Pune: +91 20 6601 2484; +91 20 6601 4653
Surat: +91 261 653 2484; +91 261 653 4653
Trichy: +91 44 2852 2484; +91 44 2858 4653
Trivandrum: +91 484 404 2484; +91 484 660 2484; +91 484 402 4653; +91 484 660 4653
Vapi:+91 265 232 2484; +91 265 232 4653
Visakhapatnam: 1-800-1802484; 1-800-1802484

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Satisfactory Rating
1%
Complaints
929
Responses
0
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Citibank Complaints & Reviews

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Citibank — Wrong bill

 Kamal Deep Sharma on Apr 29, 2016
Dear Officer,

I m only using credit card no. xxxx7186, which has already extra amount of Rs.2842.37 (statement date 25-12-2015) payed .

I m not using credit card xxxx1500 credit card but I m getting its bill of annual charges. Why I pay for this card . I don’t want to pay u any wrong bill of any wrong card. Please remove this wrong out standing from your record . and inform me ASAP.


Regards,
Kamal deep,
+96899288960...
Complaint comments  Read comments Complaint category Credit Cards

Citi Bank — Worst citi bank service - 'citibank=026-324-336'

 utpal786 on Apr 21, 2016
My salary account has been locked the day before i was traveling to other state. I went to withdraw money from atm and got error: temporary failure. I checked my mail to understand the issue. And found a mail in last 17 hrs stating that my account has been locked as mail was undelivered to preferred mailing address. My address was still valid and not sure why it did not reach to me. I called customer care help desk. What a customer care service from citibank!! He keep me on hold many times stating that he is transferring the call to manager and later after 5/10 min he informed that there is no manager...
Complaint comments  Read comments Complaint category Banks

Citibank — Payment deducted from account

 Raju759 on Apr 16, 2016
Application reference number 16-0004869288
Given name Raju
Service type fresh
Type of application normal
Fee (Rs.) 1500.00
Payment status (Internet banking) failed

My payment has been deducted from my account but this is showing failed.
Its been 3-4 days no service is being provided to contact to Citibank and we try to contact them they are not giving good response.
'Please Email me how to go ahead...
Complaint comments  Read comments Complaint category Banks

Citibank — OTP not generated

 Raju759 on Apr 16, 2016
I have changed my mobile number. It is got updated in bank records. I am not receiving the OTP on my new mobile number . This has been pending from last 6 months. It is very disappointing as this has been pending from last 6 months. I have tried all the possible options with no luck. Please help on the priority. I am getting all the messages on my mobile other OTP... kindly email me how to go forward with this...
Complaint comments  Read comments Complaint category Banks

Citibank — Escalation regarding account number 5017135815

 vamshidhara on Apr 15, 2016
Dear sir,


this is vamshi, my suvidha savings account number is 5017135815 and this is active since 6 years,

I recently travelled to Lagos Nigeria and update my mobile number +2348106210585 to the bank .


the issue is I got an sms on 13th April that Citibank has blocked my account on security reasons . I called the support and updated that iam travelling on 14th April back to banglore to India and had to pay my bills so they raised a request to unblock it ( RFC161013831) and assured me that I will be supported . I had to wait for around...
Complaint comments  Read comments Complaint category Banks

Citibank — Attention: unauthorized fraudulent transaction

 SarmaCHVSS on Apr 14, 2016
Today 28 unauthorized transactions have happened with my citi debit card number at gurgaon. I am only holding the debit card and not shared with anyone else, but all these below unauthorized transactions have happened at gurgaon near delhi, india.
Below are the lists of transactions. Amount of rs 71999/- got deducted from my debit card. I got my card deactivated by calling citi toll free number. This deactivation happened only after the amount of rs 71999/- got wiped from my card.
I checked online and to my surprise complete amount got wiped out from savings account. I am much tensed...
Complaint comments  Read comments [1]Complaint category Banks

Citibank — Cheap service

 Alistair Gomes on Apr 13, 2016
I set up a standing order on my citibank credit card for it to be automatically paid through my bank account on the due date which did not happen, because of which i was charged a late fee of 700 and my CIBIL report was also impacted...
Complaint comments  Read comments Complaint category Business & Finances

Citibank — Amount transferred

 aksh11 on Apr 9, 2016
I tried to transfer amount of 20K to my own ICICI account. However, from citibank account it got transferred to the account which is not mine, due to typo error in account number. Account name is not verified & got transferred.
I am taking followup since 17th November 14, however I didnt received amount back to me....
Complaint comments  Read comments Complaint category Banks

Citibank — Regarding failure of transaction from my account during payment for application fee of iit madras for pg

 pramodh maddala on Apr 8, 2016
Sir,
Myself, m. Pamodh kumar, applied online through citibank payment gateway. Amount of rs.211.45 have been debited from my account, but transaction have failed. Date of incident is 08/04/2016. I request for the company to credit the amount as soon as possible....
Complaint comments  Read comments Complaint category Institutes

Citibank — Clear case of fraudulent transactions of citibank world debit card

 Worms on Apr 6, 2016
--
Subject: expectation of early resolution of clear case of fradulent use of secure citigold world debit card with dispute reference no -sreff15046784 against complaint no.-2215108603

To all senior case managers citibank greivance cell department i am a respected doctor from india and my name is dr sanjeev varma i hold a citigold account together with my wife dr sunita varma (Prime holder) and sanchit varma with account no.-5035510225 my citigold world card no.Is-ending 5307, i am a frequent traveller and am in canada and usa since 01oct2015 the debitcardending 5307 was used...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Waiting for receiving of payment of rs. 2127

 Subhash Mohan on Apr 5, 2016
Hello

This is in reference to your letter (Letter no :-ngbl2014091101559) dated 11/9/14. My father mr.Inder mohan is still yet to receive a sum of rs. 2127 as promised in the letter. Please do the needful as soon as possible by sending a demand draft to the following address.

Pkt f 58 a, gtb enclave, dilshad garden, delhi -110093
Cell number:-9873492819

For any clarifications please feel free to contact the above number...
Complaint comments  Read comments [3]Complaint category Banks

Citibank — Amount deducted from account

 kapil.yadav14 on Apr 4, 2016
My credit card payment due date is 4th April, but the minimum due amount was deducted from my account on 3rd April. And I paid 100% due payment on 3rd April . than why the extra charges apply on my credit card . please refund the amount deduced incorrectly .

Also after deduction of money and 100% payment, in account statement the payment date is mentioned as 4th April which should be 3 April as I did the payment on 3rd April....
Complaint comments  Read comments [2]Complaint category Credit Cards

Citibank — Cancelled my credit card 5546 XXX2 XXXX 8663

 reddym67 on Apr 2, 2016
Sir/ medium

As per phone called customer told I have updated to old card but now issued new card. so this card not required 5546 XXX2 XXXX 8663 please cancelled my documentation file and card....
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Poor customer service

 heval on Apr 2, 2016
I like citibank.I heard sumthing new ready credit i called to chk i was promised for a callback .I called to pay the bill and asked abt ready credit i was transfered.Honestly i just wanted to know wats it.And advisor started with my company name and stated ur company is not eligible without even telling me wat the product is all abt this is wat i m informed .Very very bad citibank...
Complaint comments  Read comments Complaint category Banks

Citi Bank — We already refuse to stop the royal sundaram medical insurance long back.

 Manjunath Kv on Mar 31, 2016
Dear sir/madam,
Please note for the confirmation received from citi bank credit card dept regarding payment issued for insurance.
For your kind information nobody talk to me about payment/information/permission/reminder etc..
We already refuse to stop the royal sundaram medical insurance long back. Now deducted rs-13814-00 through my credit card. Please make sure reverse the amount rs 13814=00 to my credit card.

Kindly confirm receipt.

Thanks,
Regards,

Manjunath.
Citi bank credit card number: 5546377011437490
Complaint comments  Read comments Complaint category Insurance

Citi Financial — No objection certificate

 sukumarisasi on Mar 29, 2016
Sir, I have obtained consumer loan from Citi Financial, Nagpur, and paid all the dues to this financial institution long back. I have with me necessary N.O.C. received from this Institution. Similarly I have taken personal loan from HDFC Bank and cleared all the payments. There is no settlement was done. All the payments were made by me. Necessary NOCs of these institutions are also with me. Still bad reports are reflected in cibil in my case. So how can i upload it in the system of cibil. Due to the bad reports my cases were rejected by the Financial institutions. So kindly give me necessary guidance...
Complaint comments  Read comments Complaint category Loans

Citibank — Credit card billing and forced payment before due date

 sushianand on Mar 23, 2016
My Citi Bank credit card billing cycle is 22nd to 21st of each month and the ill gets generated on 22nd of each month and payment due date is 7th of next month. For the expenses incurred during the month of Feb and March, the bill was generated on 22.03.2016 and I received a message at 9.32 AM that your bill has been generated. However, at 3.20 PM on 22.03.2016 I received that the payment for card is overdue and my card was blocked with immediate effect. When I asked them, they are saying that I did not make full payment for last month, however, the card bill was paid in full by few reversals and...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Account closure and credit card deactivation without any reason.

 collin.dsouza on Mar 21, 2016
Citibank NA, Fort, Mumbai has closed my Personal Account and delinked my Credit Card without providing sufficient reason.
My credit card had 40k+ points valued approx. Rs.40k.
I have another bank account in same branch which the bank has left open and untouched.
Upon my request to link credit card and points to the open Acc. CITIBANK is refusing....
Complaint comments  Read comments Complaint category Credit Cards

Citibank — OTP not generated and money lost

 Sriram Sista on Mar 19, 2016
Today i have found an offer for citi bank card holders on agoda.com in hotel bookings. I wanted to see how much discount is offered using citi bank card, so entered some 4 days and pressed pay. To my surprise Rs.26590 has been paid without any further authentication. Where as in your web site it is clearly stated that either OTP or IPIN is required. As not generating OTP as mentioned caused this damage, it is your duty to correct it. So immediately pay back the money which has been transferred accidentally because of not generation of OTP. I also state that if any transaction happens from now on...
Complaint comments  Read comments Complaint category Credit Cards

Citibank — Citi credit card

 Jaya chandran J on Mar 15, 2016
I am J.Jayachandran and I am holding Citi Bank Credit card with No. xxxxxx0601 .Today I made purchase with Chennai Silks, Coimbatore using the above card for Rs.795.I made only one purchase.But I received two messages confirming utilisation of credit card.
Please check up your records and confirm utilisation of only one amount avoiding double payement.
Regards...
Complaint comments  Read comments Complaint category Credit Cards

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