A One Hyundai — Re: Case of Cheating: Hyundai Motors India Limited - Dealer: A- One Hyundai - Location: Ballabhgarh, Faridabad, India.

Address:

Faridabad, Haryana

Respected Seniors to all Hyundai Team. This is in continuation to my email to Hyundai Management and customer care network. I wanted to bring certain facts in front of you, which have major impact on the QoS to the customer and ultimately suffered sales. On dated 30.06.2015 I had visited A-One Hyundai, Faridabad. The car was taken at 10:30 AM and given to me at 5 PM. I was waiting in the service lounge and car was parked at the corner of service bay and was not attended by anyone for two hours. When I asked the SA to do the job quickly he sent some guy with me. I met with Floor Manager named Pawan Chehal for external accessories in I10 Grand Registration No. HR-29-CH-9755. I left my car in the showroom and i left for my work .They told me that “our team will inform you then you can come and take the delivery of the car in the evening.” moreover the behaviour of the Mr. Pawan was not upto the mark. he was not treating me like as I am also a customer. infront of me he was handling another customer who mite b close to him. and asking me to wait every time which is not acceptable as per the humanity. Afterwords they called me up over the phone. When I took delivery of the car. Surprisingly, none of them had any clue about the case nor they did their homework before calling, which took me at least 20-30 minutes to explain my problem over and over again to each of them. Also, none of them had sent an acknowledgement/ summary of our discussion, even after multiple requests during our call. I found my car AC is not working i spoke to above mentioned persons and infact complete team over there, and everybody denied with the same. this car comes under still under warranty. suppose something is not working properly then its your prime duty to either rectify it or change it. for that reason a customer pays so much amount to the company. There is a major gap with the process from A-ONE Hyundai, which we discussed over the phone and I am sure, that we both agree upon it. So let's forget the process for a moment and help me to understand, if a customer is travelling 400 kms multiple time, just to chase your sales/ customer relations team; reminding them of issues and concerns being faced, why there is no action? Is the customer taken for granted and left to suffer? Are we taking any lessons from the case and act or do I have to run everywhere to get the resolution. It is humble request to the complete management team and relevant stake-holders, who have time for a customer (who is being cheated) and have decision making powers; to help me with resolution and take me out of this mental torture. I feel cheated badly and all my hard earned money being stolen. Trust me, I reassure that I will fight till I get justice and with all possible weapons I could use; from social media to Indian legal system as well as consumer court. I will make all the prospects planning to buy Hyundai vehicle aware of cheating and wrong practices. I do not want other innocent people to become your customers to suffer, the way I have. Please find the attached document of bill report. So that anybody can figure out easily. Regards, Lekesh Rajput +91-[protected]