Aaj Tak — Samsung No Repair False Promise

Address:	Gurgaon, Haryana, 122001
Website:	cgnc.co.in

Hi, My name is Yogesh Garg My Telephone number is +[protected]. I have purchased a Samsung grand 2 mobile set before 5 months. But due to my phone was not working properly, as there was charging issue, I went to Samsung's authorized service centre named "Ganesh Communications", Near Cameti Chowk, Bhawan Kund, Palwal, Haryana. Service centre guys clearly denied to repair my phone, saying their is a water lock damage in the set. So your set is now out of warranty, 'Even if you pay the charges, we will not be able to repair the same' though I am not ready to pay the charges.. But my phone has not been fallen in the water other than of getting moisture due to sweating (which is normal body issue). There was only the charging problem according to my understanding. Because If I replace the uncharged or drained battery to a fully charged battery the set start working without any problem. For, unsupported behaviour of the service centre, I have also registered a complaint with Samsung costumer care centre with ticket no "[protected]" with Mr. Abhishek (Spoke person) on 26th of Sept, . 2015 . He told me that Samsung will get back to me with in 24 hours. Again, When I didn't get any reply from Samsung, on 3rd of Oct, . 2015 I have called Samsung costumer care centre and with the same ticket they told me that 'they will get back to me with in 12 hours' Again I got a Mail from saptasree.[protected]@partner.samsung.com at the last stated that your phone can not be repaired. Now I want this to be highlight. Please resolve the issue.