Acer — Brand new all-in-one pc came faulty & no replacement or refund from 4 months

Address:Mumbai City, Maharashtra

Hi, i have purchased ace all in one system from lamington road, & with in 7 days it got dead. I have complainted to acer & they ask me to submit at digicom service center. I did the same & after 4 days digicom replies he do not do service for all in one, what the hell he did with my system i dont know.
Again i called acer customer care they said mumbai centeral service center person come do the repair, but again 5 days after no body came.
Again i called acer they said lalbaug service center person will come & he came after 3 days & told he will get it repair in 10 working days.
But after 15 days when i called him he said they dont have spares for repair. So i asked him to replace with new one. But he refused.
Then finally i called service head of acer mr.Piyush. He told me to do some need full, but again same story from last 4 months they r playing with me & every time comiinting that they will replace with new one, but finally last week means after 4 months they send new pc. But when i opened it to check in front of his guy . It was dead again & his person also confirmed its dead pc.
Now so many follow ups no result. I wasted 35000/-. & now i will do complaints in consumer forum.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Acer India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    798
    Pending
    0
    Resolved
    236
    Acer India Phone
    +91 80 3940 8700
    +91 804070 8700
    Acer India Address
    "Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India - 560025
    View all Acer India contact information