Acer India Customer Care

Acer India Customer Care

Acer India Pvt. Ltd.

"Embassy Heights", 6th Floor, No.13, Magrath Road
Bangalore
Bangalore District
Karnataka
India - 560025
Landmarks:Next to Hosmat Hospital

Customer Care Phone Numbers and Contacts

Phone:
+91 804070 8700
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+91 80 3940 8700
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Fax:
+91 80 2532 9535
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Satisfactory Rating
1%
Complaints
423
Responses
7
Resolved
3
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Acer India Complaints & Reviews

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Acer India — Acer 2 in 1 laptop s1001

 nikeneel on Feb 10, 2016
I bought an Acer S1001 before a couple of months. The bluetooth wouldn't work properly, you cannot play songs without stutter on a bluetooth speaker. But looks like that is what you get when you buy a cheap product. I can connect an aux cable and play as long as it works. Real trouble is the keyboard started malfunctioning after hardly a month of purchase. 'W' key is stuck, not physically stuck on the keyboard, but w keeps on appearing in any textbox making the tab useless when the keyboard is connected. I was like, you know what, sometimes things malfunction, let us get this fixed. I gave my device...
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — ACER laptop service not provided proper by your service provider

 parmar dipak lalji on Jan 28, 2016
Purchase date :-18.07.2015

NXMRHSI008512136A23400

The same laptop screen broken due to laptop fall on the ground, but unfortunately we doesn't register the same in your sight after purchase of acer laptop due to that we lost your warranty. Than after we paid repairing charges to your service center at vadodara.
After the repairing of your acer laptop different kind of problem arising in the laptop
problem: speaker and head phone both are working at a time
WiFi not operating in the laptop, mouse touch paid not working, the also replace hard disc,...
Complaint comments  Read comments Complaint category Schools

Acer India — Faint line over my screen, and no receipt available

 suryadoc88 on Jan 28, 2016
My acer laptop, , , bought 3 months ago, , has been showing faint line over the screen, , and I thought of bringing to the nearest croma store, , , i don't have the bill but I have my phone number and account attatched with the purchase.can I claim my warranty?...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer — Laptop processing very slow

 narender1210 on Jan 26, 2016
I bought ACER R14 from Hong Kong on 12/12/2015 with receipt number 012044. I am based out of Delhi and when started using it the performance is not great at all. Despite INTEL i5 processor, the processing is extremely slow

I opted for the most advanced model but performance has been disappointing

If it can't be rectified then I need a replacement...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Acer laptop problem

 Vikraman Govindaraj on Jan 13, 2016
Dear sir This is vikraman from trichy . I have purchased acer laptop model :M3-581TG on 27/08/2013. Now I have a hanging problem while working hence I decided to handover my laptop with m disk and os password to service centre namely XP IT service in trichy . Now they said my mdisk not support. Hence I request my hard drive number to take further action at my end please. My laptop detail's: Product serial number: NXRYKSI0073210100E7200 EXPECTING YOUR FEEDBACK IMMEDIATELY Regards Vikraman...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Faulty Laptop

 Sherin Abhilash on Dec 31, 2015
We have purchased an acer laptop from GIP Mall on 03rd Dec 2015 in the name of my wife - Sherin Abhilash. The invoice number is GipAcer/ 15-16/810. From the day of purchase there is an issue with the laptop. The cursor would move automatically and the appplication would open automatically too. I visited the mall on 28th and reported this issue in the store, however was directed to the toll free number for assistance. This pretty much looks like a initial defect and I dont want to get this repaired. The service team ( Quest Infotech) told me that there is an issue with the touchpad and this needs...
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — Acer is not giving replacement

 mithunpatil20 on Dec 14, 2015
I have acer lcd... And now it is not working... And i had taken this lcd from retailer...And he had given me the bill also and according to warranty it will expire in feb 2016... And it is showing out of warranty and no response from acer alos plz repair it or give me replace...Under warranty my serail number is mmlkess001218018d78505...
Complaint comments  Read comments Complaint category Other

Acer India — My laptop display is replaced with old display by acer engineer in under warranty

 jaypal sagar on Dec 4, 2015
Quest Infotech Pvt Ltd.Laxmi nagar (new delhi). Acer engineer replaced my display with old one within under warranty. which not working. I have complaned so many time . but i don't have any solution for this. the acer call center executive told me that they don' t have any record for my display replacement but my display has been replaced. my display has been replaced under waranty till - 11 november 2015. but display is not working properly. i am attaching my display in voice which is given by acer engineer. my laptop details is: Status :Registered Acer Product Model :E1-571G Product...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Personeel computer

 hari1234567 on Dec 3, 2015
We are using an acer pc as in official purpose(Uxvd9si188d4394018), which is under warrenty. We are getting continously problem on this pc regarding booting, hanging, and key board mouse issue(Not detecting)complaint ids are follows
1556823i
1514103i
1385491i
1427442i
We still not get any suitable sollution from acer team. Last complaint registerd(1556823i) not closed and no action has been taken after last two working days. Our whole work is stucke due to this problem. Pls arrange a suitable sollution...
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — LCD Monitor

 st. mary's govt. h.s. kunnamthanam on Dec 1, 2015
The following unit does not work. Please rectify it immediately Model No. E1900HQ Version:E1900HQb Power Rating: 12 V --- 1.5A Part No. UM.XE OSS.001 Mfg. Date : May 2015 Serial No. MMT3FSS0015220019C3B00 SN ID .522000412311 EA N : 713147954841...
Complaint comments  Read comments Complaint category Schools

Acer India — In customer service center, customer service provider has broken my laptop and deny to accept it

 susmita1 on Nov 21, 2015
I have given my laptop in the service center "SOLO COM SERVICES" Satya Nagar Bhubaneswar (an authorized service center of Acer) .There was a problem with the bluetooth connection .Customer service provider has resolved that problem and has gifted me a new problem i.e:-they have broken my laptop base. It's lead to a new problem of not charging.The customer service provider deny to accept that they have broken my laptop. If this type of service center would be an authorized one
then it would affect the company as well as the purchasing rate by the customer....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — For issue of new motherboard.

 Kash Services Pvt Ltd on Nov 10, 2015
We had contact ACER service center named "SYSNET PVT LTD", Sahid Nagar, Bhubaneswar for our computer repairing, they checked and said us that your mother board has been damaged. We said them to put a new mother board since last 15 days but they are not replying us. Our ACER machine S/N - UDVD9SI089C2333183 purchased on 21.07.2012. So, It is not under warranty. Kindly solve the above problem as soon as possible....
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — Not servicing the product when it was under warranty

 Prakhar Swapnil on Nov 2, 2015
Regarding case number 1410387I: On 17th August I took my laptop to acer service centre in Allahabad as my laptop was dead (it wasn't getting charged) . They told me it was motherboard issue. I left it with them. I received it back on 24th August. Within an hour I realized that the problem wasn't solved as my laptop was leaving charger connection after around every 30 seconds. I took it back to service centre on 26th. They told me it's still the motherboard issue. But the problem now I'm facing is that my warranty expired on 18th August and I'm being told to bear the charge of replacement i.e. Rs....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Laptop

 asg303 on Oct 27, 2015
I have been facing battery dropout issue since April 2015. Acer service center Agra have not solved the issue till date.Now my laptop is at service center since 08/10/2015 since than they are not giving any satisfactory answer. Laptop S.NO. NXMLUSI0034291A2763400 MY NO. +9199170244666 MY email - asg303@gmail.com MY Name- Ajay Singh...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — My laptop warranty was not extended by acer authorized service center (Bangalore jay nagar 3block)

 shilpic03@gmail.com on Sep 26, 2015
My Laptop Warranty was not extended by Acer authorized service center(Bangalore Jay Nagar 3Block)

I have paid money to enhenced my laptop warranty for 2 more years.
But Jay Nagar-bangalore Acer service center branch taken the money but not taken action so that the warranty will be reflect in Acer Central Data base.
My laptop is having issue, But I have to pay money for that even it could be covered under warranty.

I have all transaction proofs and mails from that Acer Service Center.

I did so many followup with them. But it was not done.
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Laptop display id mismatch and not cover under warranty

 Soni09 on Sep 24, 2015
I have an issue in my laptop with display screen, it’s showing vertical align on screen. We have visited to service center and registered the issue. Below are the details: Problem : vertical lines are coming on display. Customer id: 1443717I Register Name: Rajat Sharma We got a call from service center conveying there is display serial no mis-match. I have registered a complain to acer, On further communication, they told me they can't cover this is warranty...
Complaint comments  Read comments [6]Complaint category Laptops / Notebooks

Acer India — Delay in Service & Delay for Customer Response

 msksat on Sep 21, 2015
I had purchased two Accer LCD monitor from SUUPER Computers on 8th August 2015 for my official purpose. One of the monitor it is not working and nothing is displayed even I had tried with other system also by connection but no response from screen. On 13th Sep 2015 I had raised the complaint Accer customer care and CASE ID: 1457204I.On the next day 14th Sep 2015 from CITI COMPUTER SERVICES, Choolaimedu, Chennai one of the technical person has come and he stated without checking and seeing they said Monitor was damaged. On 14th I raised this same issue Accer customer care by shared the...
Complaint comments  Read comments [3]Complaint category Computer Hardware

Acer India — Compliant about not given proper attention about my complaint

 ayasan mulla on Sep 5, 2015
Hi., Im Ayasan Ahmed Ayyaz Mulla My Address is ( Group no 3 chawl no 301 roon no 3786 Tagor Nagar Vikhroli East 400083 mumbai INDIA near to 3 no fish market ) Im purchased acer desktop in the year of 2013 acer company send the person who installation the acer desktop but that time he given WINDOWS 7 ULTIMATE this windows 7 only temporary use of time i also complent on acer call center but given proper response i paid all the money to acer company for installation official windows 7 but they installed windows 7 ultimate for temporary basis 30 days used than said you purchased new but way...
Complaint comments  Read comments [2]Complaint category Desktop Computers

Acer India — Warranty extension was not done , now warranty about to expire

 shilpic03@gmail.com on Sep 2, 2015
I have done warranty extension for my acer laptop. But multiple times i have sent email and call to the acer Customer care the warranty could not be reflected in Acer system. I have sent them all proofs to extend warranty, taken all required action to make it done (suggested by Acer CC), it coneyed on call waranty extension is done But again I called and its said warranty not extended my mail had not reach to them(which I sent 20 June 2015 with all warranty extension proofs). I had problem in my laptop as warranty could not be reflected in acer data base I am not able to redeem it. In...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Acer India — Tablet mother board failure

 karthikeyankarthikeyan on Aug 28, 2015
You mentioned in your EMail invoice is attached but invoice not at all attached in the above EMail and the tablet you sold is problematic one and in acer service centre they confirmed the tablet mother board failure, is this the service you provided, selling a fake product / failure product or what can i say ????? hope you will reply ......
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

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