Acer India Customer Care
Acer India Pvt. Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
450
COMPLAINTS

Acer India Customer Care

Acer India Pvt. Ltd.

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Address
"Embassy Heights", 6th Floor, No.13, Magrath Road
Bangalore
Bangalore District
Karnataka
India - 560025
Landmarks:Next to Hosmat Hospital

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 80 2532 9535

Additional info
Customer satisfaction rating
1%
Complaints
450
Pending
7
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Acer India Complaints & Reviews

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Acer India — Mobile Z530

 MEENAKSHI RANI on Sep 27, 2016
I have purchase a mobile, from Chandigarh. I have ask for 4G mobile for my Jio sim.the sim was not working at the time of purchase i told the shopkeeper but he said that your sim is not activated yet it will work in two to three days. After two days i again visited your dealer, he told me to visit to DO.I explain my problem but no person have solution of my prob.He told me to buy new one.Sir i have already spend 7000/- sim should work in this set.But the same is not working till date.Sir please guide me how to solve the prob

My name -Rajnish Chauhan
Contact no 9041021982...
Complaint comments  Read comments Complaint category Mobile Handsets

Acer India — Faulty Laptop Cum Tab- Acer S1001

 Shruti Nair on Sep 25, 2016
Hi,

I had purchased Acer 2 in 1 Laptop (Model- S1001) from your Authorised Dealer located in Mumbai on 29th Feb 2016 vide Invoice No.RC/16-16/014317A. Within few days, the laptop's keyboard started malfunctioning. It was given to your service center with whom i am following up regularly. Its been more than a month now but i have not received any positive response from them. They keep saying that the required components are not available with them and are waiting for arrival of the same from Bangalore.

I had opted for Acer with the confidence that it is a reputed...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer Motors — Small scratches mark on the navigator plate

 mohit167 on Sep 23, 2016
My wife purchased a honda city vx (O) mt (Ivetec) engine nol15z13300181 chassis nomakgm85dag4200175 from ms ace honda ltd on 27th may 2016. We were completely satisfied with the car hence i decided to purchase an another honda city car for me also. Accordingly i purchased an another honda city vx (O) mt (Ivetec) car from ace motors, noida, engine no. L15z13300174, chassis no. Makgm65dag4200166, reg. No. Up 14 cx8049 dated 22.6.2016. It was since late evening i was reluctant to take the delivery and asked ace motors to give me the delivery on next day but they insisted to take the delivery on the...
Complaint comments  Read comments Complaint category Car Dealers

Acer India — Servicing

 pintumeha14 on Sep 21, 2016
I gave my laptop (model no.-ES1111MNX) to Ghoshal Informatics & Tech. Pvt. Ltd.mob. no.- 09233392227 at Asonsol for servicing on 15.09.2016 but, till now i.e., 21.09.2016 i get no response though i phoned several times to the servicing care for this problem . you are requested to see the matter and solve .

Thanking you,
my mobile no.is-76025016615...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Sold fraud and defective acer laptop and duplicate charger and cheated me

 dayal2012@gmail.com on Sep 20, 2016
Sold a defective lappy to me on july and since last 2 months i it was with service centre and now working they replaced parts 3 times mother board, battery and charger still it doesn't work and they r not ready to replace. mr. ashutosh kumar from acer has mailed me that he cannot replace. karan kumar adeppa from reliance digital also mailed me to look into matter but all these are big time bastrd and fraudsters irresponsible routes. don't but anything from acer and reliance digital. shameless ppl....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Poor after sale service

 Vishwajeet Bhosale on Sep 11, 2016
Complaint id - 1932477I

To whomever it may concern,
I had filed a complaint with the acer customer service representative on 20th July 2016, regarding my laptop (laptop not powering up). However nobody came to pick up the laptop for an entire week. (I was told a technician will come to my place within 48 hours)
Thereafter I myself visited the service centre in Chinchwad (opposite Darshan hall, pin code 411019), on 28th July 2016. It took almost a month for the repairing of my laptop.
Even after taking so long the problem persisted and I had to visit the service...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Discrepancy in information

 Pragya Joshi on Sep 4, 2016
I purchased acer aspire e5-532-p1x5 laptop from chroma, delhi on 23 october 2015.
Since the day i purchased it, i had audio drive issues and wifi adapter issues.
I am studying in chennai. Few days back when windows 10 in my pc automatically got updated, i received a message - page default in non paged area. I went to the 'so called' acer care centre in adyar and they charged me rs.500 for installing windows 8.1 pirated version. The link i am attaching with the complaint shows that the centre is the warranty centre for acer. However it is not a warranty centre.
Despite of having...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Computer

 balikamatom on Sep 1, 2016
From
BALIKAMATOM HSS
THIRUVALLA
KERALA
System is not working . the power is not functioning.

model name :AMD A8-6500B APU with Radeon(tm) HD graphics
Serial No: UXVKKSI165G1326585
date of Receipt of the item : 30/04/2016
warranty : 3years
please resolve the problem as earlier as possible. We have to conduct the practical exam for high school students....
Complaint comments  Read comments Complaint category Schools

Acer India — Fraud by seller

 Parag Bezbaruah on Aug 29, 2016
I recently bought an ACER laptop from a retail shop, THE COMPUTER STORE, Shillong. As promised by the seller (Mr. Dhruv Dutta), I should have got a free warranty of 1 year + 2 years of extended warranty after registering onsite. After bringing the laptop, when i tried registering the product, it is asking for a payment of Rs. 999. After consulting to the seller, he made a contact to Assistant Manager Sales at Acer, Mr. Subhra Lala. He also promised me to extend the warranty of my product free of charge. But till date, after several telephonic conversation no extension of the warranty has been done....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Poor acer customer service.

 Muhammad Shahbaz62 on Aug 24, 2016
I bought an acer Veriton desktop (how unlucky was i when i purchased acer) in july 2014. Computer worked with some minor problems every week but it was still working. Last month i, e in July 23rd 2016, i started the computer as usual. But it refused to start. CPU wasn't starting and after some time rebooting itself without showing anything on monitor. I called customer support and they Registered my complaint. Told me to wait for 24 Hours to get response from engineer.. 48 hours later a engineer visit my home, checked the PC, did some cleaning inside of CPU, and tried to start the computer but obviously...
Complaint comments  Read comments Complaint category Computer Hardware

Acer India — Acer desktop no uxvd9si153d4401843

 filtermaruti on Aug 22, 2016
This was purched on 1-3-2014 since then around 15 complaints check the history changed key bord, smps, mouse, mbd and problems of rebooting still there. is this the quality of acer???
Latest comp, no id 1922076 dated 21-8-2016 od key bord not working following kes not working 1, q, a, z. i think no one should purched acer product if this is the quality....
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Acer — Laptop

 Shabbir Shora on Jul 12, 2016
I purchased the laptop acer e 15 on the 10th of april, 2016. i have received a defective piece. it just completely shut 1 week ago i. e. on the 5th of july, 2016. i complained about it today i. e. on the 12th of july, 2016. the technician came to check it. he said that the motherboard is spoiled. what is the probability of the motherboard getting spoiled within 3 months of purchase? very very slim! i have received a defective piece! on top of that the company policy says that they have a 7 day return policy! which laptop will get spoiled within 7 days?! how can such a big company not have a replacement...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Issue with the tablet, bad service, worst technical support no resolution with email support or phone support, and worst experience in service center

 deepuraju.b@gmail.com on Jun 27, 2016
I have purchased the acer iconia tablet w3 810 from amazon order # 171-3809632-1885964. From the day 1 i have got this tablet i facing issues with the tablet i have got the tablet on jun 5th 2015 through amazon, amazon was great.
From the next day the tablet was not switching on, hence i have went to service center address: ground floor, gvs complex, 10th main, 3rd block, jayanagar, opp. Cosmopolitan club, bengaluru, karnataka 560011,

Complain id: 1361571i.
They told that they will fix this issue, even after 20 days i haven't got any response, hence i have called and...
Complaint comments  Read comments Complaint category Mobile Handsets

Acer India Pvt. Ltd. — Replacement of laptop model no. e5-551g (amd a10/8gb/2tb/2gb/w10)

 Mukesh Singh Negi on Jun 26, 2016
On 11 june 2016 (Saturday) i bought acer laptop s. No. Nxmlesi0095380984a3400/sn. Id: 53803898634 from nehru place shop (Eurosys world (Acer mall). With in one week 18 june 2016 (Saturday) laptop is not working properly. Problem is system boot after 10 minutes, touch not working some time, in shut down time screen is flickering, shut down after window close but system is not shut down after 3 to 4 minutes system is shut down. I call to customer care on saturday (18/6/2016). He suggest me so different type kinds of suggestion. I work on this but problem is still, after that customer care time is...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Screen flickering issue with Acer laptop model E5-573G-566S

 maheshpatel_online on Jun 23, 2016
I have purchased Acer Laptop model- E5-573G-566S on 20-April-2016.

I have been facing the screen flickering issue since day 1. I took it to Acer authorised service centre 'Dolphin Systems' in Thane on 26-April-2016.

The service engineer informed me that it is OS issue, he simply re-installed the OS. Case ID was 1757977-I.

The issue was resolved for that time. And exactly after one month, i am facing the same issue again.

I went to the same service centre on 21-June-2016 and they asked me to submit the laptop again for a day to check. Case...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer — Warranty repair

 Sauvik Bhattacharya on Jun 15, 2016
Sir/Mam,

i was facing a problem with my acer tablet in warranty period s1002 and i submitted it to the servicing center on 3-6-2016, after 9 days they could figure out the problem and ordered the part, today is 12th day .Each and every day they are saying they have not received the part yet. What kind of serving are you providing to customers. Its a totally irresponsible act. i have 3 acer product and in future i dont expect to have any. My call log ID is "1804315I" and seral is NTG5CSI001551783E67200. If you dont have the part replace it,
What kind of harassment is this...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — My complaint is about the charger of my laptop.

 mantis on Jun 11, 2016
The charger of my is not functioning properly. Earlier i encountered the same problem, then it was replaced. Now again my charger is not functioning. Without charger i'm not able to do any of my work using laptop. I'm highly unsatisfied with your product. My laptop is lying like a dead body since many days. Kindly replace both the laptop and charger or return the cash back. I can't carry on with this laptop anymore....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Usb problem not solved by technician.

 Aman Sheoran on Jun 9, 2016
I'm using an acer laptop with snid 52409472676. It is under warranty. It's usb port on the right is not working. It's not showing any power also. It was faulty from the very start. Your technician visited me 2 weeks back to check it and told me that there is some problem in the wiring of the usb port and it has to be changed. He said he doesn't have a usb port right now and he will come back after two days and will install a new port but he never came back. He literlly lied to me, in the job card he mentioned that it was a software problem and he has sorted it out.
I got to know thia today...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — I am complaining against your service .

 Sarvotam on Jun 2, 2016
I logged a complaint of my laptop before four day ago. I called again acer care they gave me service engineer number. I contact him yesterday he told me that he will come around 2 o'clock but he did not come. I am very worried about your service. Other companies resolve their customer complaint within 48 hrs. But your service is very slow or bad. Next time i will not purchase any product of acer and suggest other do not purchase this company products....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Keyboard not working

 dainatius rajan on Apr 16, 2016
Name.fiona dainatius, tc 11/194, kanaka nagar, e-1, kowdiar.p.o

serial no.nxmn2s100544208c887600

snid . 44203597676

model of laptop . e5-471-337e...
Complaint comments  Read comments [4]Complaint category Laptops / Notebooks

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