Acer India Customer Care
Acer India Pvt. Ltd.
Customer satisfaction rating: 1%
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463
COMPLAINTS

Acer India Customer Care

Acer India Pvt. Ltd.

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Address
"Embassy Heights", 6th Floor, No.13, Magrath Road
Bangalore
Bangalore District
Karnataka
India - 560025
Landmarks:Next to Hosmat Hospital

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 80 2532 9535

Additional info
Customer satisfaction rating
1%
Complaints
463
Pending
7
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Acer India Complaints & Reviews

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Acer India — Laptops

 Mouli Cherukuri on Dec 2, 2016
I bought a laptop, of acer,
And i was getting a problem when i open 'my computer' or 'this pc'
It is showing 'working on it' for longer time
I just bought just 2 months ago,
And this is demo piece or show floor piece without any discount,

I did reset my laptop of 5 times

But that problem of ' working on it' when i open 'this pc'

Did not go away


And when i went to acer service centre and called to customer service, they said my laptop is out of warranty
Which is shocking for me
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Laptop damaged by service center while repairing

 Santosh Gadge on Nov 24, 2016
Acer laptop
Model V3-571G
Serial Number - NXRZLSI009230077C13400
Incident:1665488 (this is used in mail communication)

this laptop has been damaged by acer service center and not giving resolution after filing 3 complaint so far and each complaint ticket is closed without solving problem
TIcket id are - 1990368i, 1820412i (in second service request, laptop's new body damaged by service center which is replaced by them in first ticket raised), then onward 2011349I, 2032900I, 2053397I
after this laptop has been submitted for three times and also...
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Acer India — Regarding not support by company under warranty laptop

 pradeepkumarsharma on Nov 21, 2016
Sir,
I have purchased a acer laptop from the company on 8 april 2013 with extended warranty but company not supporting under warranty product my complaint open from 8 october 2016 to till date but no working action taken by the company. Laptop body broken by acer engineer team during assemble & dismantle
Complaint no -2039703i

Pls support me for justice
Now problem in laptop persisit
1-wi-fi not working
2-body broken by acer engineers
3-speaker not working...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Payment regarding

 Akshay Singhania on Nov 4, 2016
I have purchased new laptop on 29th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on 08040708700 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later. plz contact me for more detail on my email piyushsinghania10@gmail.com...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Acer laptop festive offer

 Ronjoy Chowdhury on Oct 27, 2016
I have purchased new laptop on 27th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on 08040708700 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later..
This is simple pathetic...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer Laptop — Complaint about laptop service

 Er Shailesh Maurya on Oct 21, 2016
Respected sir,
I shailesh maurya wants to say that my laptop acer model no: E5-511P25J motherboard was damaged up on 26/06/2016 which was replaced by the service provider on that day but at that moment my laptop repairing warranty was ended so i have to pay around RS.11500/- for the replacement but after replacement of the motherboard certain problems were arising like my audio input devices were not working, my monitor screen is flickering up so again i send my laptop to the acer service center at this moment they have remove my old operating system genuine windows 10 to windows 7 ultimate...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Extension Warranty payment issue

 Sagar Badgujar on Oct 19, 2016
I have purchased new laptop on 12th Oct'16 from Vijay sales(Ahmedabad) and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on 08040708700 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later or our concern person will call but i hvn't got call till now....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Game hanging

 arjunpthrikkaikkuth on Oct 16, 2016
When playing mini militia game phone is hanging my friends are always playing mini militia game their phone is not hanging.I am using acer T02 mobile I had 1GB ran left free. My friends mobiles are hanging up.only this mobile has this problem.when we touch many time one time it will click and pass to next. Pls fix this bugs as soon as you possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Acer — Acer one 10

 baanee on Oct 11, 2016
We purchased acer one 10 atom - (2 gb/32 gb emmc storage/windows 10 home) nt. g86si.002 s1001-19p0 2 in 1 laptop on 7th october 2016 from flipkart. its only been 4 days and it is not working. the problem being after its battery drained out and thereafter plugged it in to charge ; it has not started or switched on since then and there is no indication of it being charged while being plugged in....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Acer India — Computer warranty rejected [Resolved]

 Soahn Kootayi on Oct 6, 2016
I have purchased an acer computer in the year 2014 with 3 years replacement warranty. From last week computer is not working as there is no power supply. I have checked with authorized acer service center and they offered mother board replacement (3 years warranty covered). After detailed check up, they could find a burning issue inside the mother board. Burning might be the result of over power supply which again comes under warranty condition. On this ground, they are rejecting the replacement of the mother board. They are of the opinion that burning and broken are two conditions that nullify...
Complaint comments  Read comments Complaint category Computers & Accessories

Acer India — Delay in repairing of in warranty acer laptop

 Ananda Chandra Rout on Oct 6, 2016
Sir, i have deposited my acer laptop bearing serial no. Nxg2jsioo25380a9983400 with aforeserve.com. Ltd (35, chittaranjan avenue 1st fl, r. No. 13, kolkata-700012), on 29 aug 2016 for repairing. My call id is 1933522i.

It has been more than 39 days since i deposited my acer laptop with the service center but no repairing has been carried out.

Hence you are requested to take necessary action for early repairing and delivery.

With regards.

Ananda chandra rout...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Laptop in warranty not repaired for more than 23 days

 shomopom on Oct 3, 2016
My keyboard was faulty and i was offered free replacement as the product was in warranty.it was submitted on 10th september but today its 3rd october still waiting for the product.neha who is from chembur service centre is ridiculous.pathetic customer service.also it takes me 75 mins each time i call at your service desk to speak to a supervisor. Complaint id is:19553155....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Acer India — Laptop screen pixel issue

 Harpreet Singh Khakh on Oct 2, 2016
I purchased acer's laptop in January this year and it's still under warranty. i started facing an issue where i could see a bright white pixel at the center of my screen. it's 3rd time now that my screen is replaced and still the same issue keep occurring again and again. i even asked acer care to give me a replacement of product as its speakers also give me problems but i got no proper response from their team. i tried contacting them over facebook page but only the global acer gave me replies but acer india didn't even bother to read my messages. i have made a very bad decision of buying acer...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Mobile z530

 MEENAKSHI RANI on Sep 27, 2016
I have purchase a mobile, from Chandigarh. I have ask for 4G mobile for my Jio sim.the sim was not working at the time of purchase i told the shopkeeper but he said that your sim is not activated yet it will work in two to three days. After two days i again visited your dealer, he told me to visit to DO.I explain my problem but no person have solution of my prob.He told me to buy new one.Sir i have already spend 7000/- sim should work in this set.But the same is not working till date.Sir please guide me how to solve the prob

My name -Rajnish Chauhan
Contact no 9041021982...
Complaint comments  Read comments Complaint category Mobile Handsets

Acer India — Faulty laptop cum tab - acer s1001

 Shruti Nair on Sep 25, 2016
Hi,

I had purchased Acer 2 in 1 Laptop (Model- S1001) from your Authorised Dealer located in Mumbai on 29th Feb 2016 vide Invoice No.RC/16-16/014317A. Within few days, the laptop's keyboard started malfunctioning. It was given to your service center with whom i am following up regularly. Its been more than a month now but i have not received any positive response from them. They keep saying that the required components are not available with them and are waiting for arrival of the same from Bangalore.

I had opted for Acer with the confidence that it is a reputed...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer Motors — Small scratches mark on the navigator plate

 mohit167 on Sep 23, 2016
My wife purchased a honda city vx (o) mt (ivetec) engine nol15z13300181 chassis nomakgm85dag4200175 from ms ace honda ltd on 27th may 2016. we were completely satisfied with the car hence i decided to purchase an another honda city car for me also. accordingly i purchased an another honda city vx (o) mt (ivetec) car from ace motors, noida, engine no. l15z13300174, chassis no. makgm65dag4200166, reg. no. up 14 cx8049 dated 22.6.2016. it was since late evening i was reluctant to take the delivery and asked ace motors to give me the delivery on next day but they insisted to take the delivery on the...
Complaint comments  Read comments Complaint category Car Dealers

Acer India — Servicing

 pintumeha14 on Sep 21, 2016
I gave my laptop (model no.-ES1111MNX) to Ghoshal Informatics & Tech. Pvt. Ltd.mob. no.- 09233392227 at Asonsol for servicing on 15.09.2016 but, till now i.e., 21.09.2016 i get no response though i phoned several times to the servicing care for this problem . you are requested to see the matter and solve .

Thanking you,
my mobile no.is-76025016615...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Sold fraud and defective acer laptop and duplicate charger and cheated me

 dayal92 on Sep 20, 2016
Sold a defective lappy to me on july and since last 2 months i it was with service centre and now working they replaced parts 3 times mother board, battery and charger still it doesn't work and they r not ready to replace. mr. ashutosh kumar from acer has mailed me that he cannot replace. karan kumar adeppa from reliance digital also mailed me to look into matter but all these are big time bastrd and fraudsters irresponsible routes. don't but anything from acer and reliance digital. shameless ppl....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Poor after sale service

 Vishwajeet Bhosale on Sep 11, 2016
Complaint id - 1932477I

To whomever it may concern,
I had filed a complaint with the acer customer service representative on 20th July 2016, regarding my laptop (laptop not powering up). However nobody came to pick up the laptop for an entire week. (I was told a technician will come to my place within 48 hours)
Thereafter I myself visited the service centre in Chinchwad (opposite Darshan hall, pin code 411019), on 28th July 2016. It took almost a month for the repairing of my laptop.
Even after taking so long the problem persisted and I had to visit the service...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Acer India — Discrepancy in information

 Pragya Joshi on Sep 4, 2016
I purchased acer aspire e5-532-p1x5 laptop from chroma, delhi on 23 october 2015.
Since the day i purchased it, i had audio drive issues and wifi adapter issues.
I am studying in chennai. Few days back when windows 10 in my pc automatically got updated, i received a message - page default in non paged area. I went to the 'so called' acer care centre in adyar and they charged me rs.500 for installing windows 8.1 pirated version. The link i am attaching with the complaint shows that the centre is the warranty centre for acer. However it is not a warranty centre.
Despite of having...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

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