Acer — Complaint Not Handled Properly & Intensely Delayed

Address:

Vellore, Tamil Nadu

I purchased a Laptop (Model: V5-571) on[protected] with cash memo / Invoice No.: APEX/181 having warranty of three years (Certificate No.: ECN[protected]. Because your Company was offering 3 years warranty that is why I choose your product beyond the other brands. Your dealer also convinced me that Acer Company will provide proper & best after sale service. But today I feel that your dealer & your Company’s commitment was just for making customer fool or in other word I can say that I have been cheated. My laptop’s USB port is not working properly since last two months I contacted to your Delhi based service centre M/s TPM IN QUEST INFOTECH P.LTD NEW DELHI (Complaint Ref. No.: 22916). They people took more than 10 days but could not repair my Laptop because as per their verdict they did not have the requisite part. They place the order to your part supplying section but they send wrong part. My holidays finished. Now they said me that in Vellore you also have service centre I should approach to that centre because I am studying in VIT Vellore as engineering. I approach to your Vellore service centre M/s FOX PLUS COMPUTERS VELLORE, TAMILNADU (Current Complaint Ref. No.: 1374019I). They took one week to repair my Laptop and convinced that my laptop is repaired. But that was not perfectly repaired & starts to create problem. I once again contacted to your Vellore service centre for the problem. Now they have taken 2 weeks but still today they are not able to repair my Laptop. They are also saying that your Bangalore Store is not supplying the part. So much big Company & do not have simplest part in their store. Is this not funny? When I call your customer care they also show helplessness. Now tell me, what should I do? My money went in hail. It means I have been cheated by your dealers, service centers & your Company.