[Resolved]  Acer India — acer aspire laptop

p { margin-bottom: 0.21cm; } MOHANAKUMAR C N CHITTILAMANA KIDANGOOR SOUTH P O PIN. 686 583 Phone. [protected] Email ID. [protected]@gmail.com Date 04/12/2014 ________________________________________________________________________________ To. The Manager/Executive Officer ACER Systems, Kerala. Sub: Very poor performance of the ACER Laptops – Reg. This is with great regret and sorrow I may inform you that the poor performance of the ACER Laptops. I purchased an ACER ASPIRE Laptop from Thaverparambil Digital Shop, Santhom Complex, Pala on[protected] with an instant cost of ₹ 29500/- with great expectations. But from the very beginning itself it shows symptoms of discomfort in booting and unwanted shut-off on working. I approached the dealer for rectification or replacement. But in my experience they have done nothing to clear off the defects. The System was totally out of use by the last of October 2014, only 5 months from purchase. I again approached the dealer with the System on 1st November 2014 to make it serviceable or to replace immediately. They received the Laptop and assured me to rectify my grievance positively with in a week. But neither the dealer nor the supplier rectified the complaint till date. Now the dealer argues that the delay is from the part Acer Company and they are liable to replace the defective system. I am working in an Official capacity in a Public Sector Undertaking and the only motivation to acquire a Laptop is to assist me in my brisk official duties. Both all my personal and official data are stored in the system for ready and future reference and the related on going business. Now everything is blocked due to the defect of the system you have supplied. I am mentally and financially distressed a lot only due to defective Acer Laptop the company supplied. If it is further delayed the only way open to me is to forward my grievance to a legal forum. But still I have the hope that the well reputed Acer Company can easily solve my grievance by replacing the defective Laptop with a new one in good working condition, as it covers warranty offered by the Company. Expecting your early favourable action yours faithfully Sd/- MOHANAKUMAR C N