Dear sir /Madam,
I brought a Acer Nitro 5 laptop on Jan 19th 2023 and it comes with a faulty motherboard since day 1 as it have a overheating issue despite being a low CPU is like two or three percent but temperature rose 100 degree Celsius which is maximum threshold for this laptop so I registered a complaint against the issue next day the engineer came and change the thermal paste and laptop started working fine as the temperature was in limit but after two three days the problem Rises again so I registered again same complain this time the service centre told me to visit their service centre for this issue after I visited them what they did is just reset the PC and reinstall the windows again even I told them this is a motherboard issue not a Windows or any software so thay try to give one or other excuses because they don't want to change the motherboard or replace the motherboard since I already wasted more than one week here I don't want to waste more time on this so I just moved on with the issue but two three months later suddenly the wireless devices work stopped working that is Wi-Fi and the Bluetooth one so when they try to change the Wi-Fi with the new one the Wi-Fi doesn't work at all because I already know the motherboard is faulty even so what they did they change my Wi-Fi with some other brand Wi-Fi let it work with this motherboard so again they tried to ignore the motherboard issue now after 20 days on 10th September I tried to boot up my laptop in the morning but laptop doesn't respond at all so I again the complaint and the engineer again visited me and said this motherboard is dead so he took my laptop with that service centre for replacement of the motherboard with new one but since now almost 10 days gone and their status is showing just a awaiting for spares I don't know even despite living in a tear one city like Jaipur you have to wait for those spares at least these many days I don't know why I am just fed up with your laptop when since day when I was telling them to change my motherboard the motherboard is faulty they didn't respond me at all to my queries and now i this happened so that suddenly ready to change my motherboard I don't know or because of your laptop my studies I just so mess up I can't even focus on them or the other issues that going on in my life please try to resolve my issue as soon as possible because I already lost my so much productivity because of this issue .
Details are given Below.
Serial no.-NHQFHSI00124500B3A3400
Case ID-5287413i
Gmail id- [protected]@gmail.com
For any further information or queries u can contact me on my Gmail address mentioned above.
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