| Address: | 560034 |
| Website: | udaan.com |
Hello sir / madam,
Good morning!
I have purchased acer calling tablet for rs.3, 460.80 from udaan (https://udaan.com/) on 01/01/2019 but found faulty when we checked it after opening the box. There is no audio and there is a touch pad issue and both are not working properly.
I have created a return request on the same day[protected] but they have denied saying it is not refundable as per their policy but i saw there is a replacement & refund policy of 2 days (48 hours) and i have attached everything for your reference.
I raised many return requests with udaan but they have rejected saying there is no refunds or replacements. When i called them on [protected] and even though they have not responded properly. Today when i have again called they have given me the service center number of acer tech support, when i called that number there are nobody over there respond me and then i got the number of acersupport online and called their customer care number ([protected]) and they have asked me the detailed information about acer tablet, its imei number, serial number, from where i purchased etc. I have them all the information and even sent mails to them but there is no response.
It is my daughter's birthday next week and i thought to gift it to her but due to this fraud & the fake people i am unable to gift her anything.
I am fed up of these people as they have delivered me a faulty acer tablet which is not working properly.
Please take necessary action against udaan and also their vendor called shop name: pearl overseas, b15, meera complex, ground floor, office no.3, matiyala road, uttam nagar, landmark: near delhi bazaar outlet, delhi-110059. Delhi. Who sent me this faulty acer tablet through udaan express (E-commerce agent).
I request you humbly to get me the amount or the replacement of that product which is in the working condition and everything should be fine.
Hence please justify this issue, resolve it and will be very grateful & thankful to you forever.
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