Acer India — Extended warranty support

Address:

Kallu Bara Lane, Bari Bazaar, P.O. Munger, P.S. Kotwali, Munger

I purchased Extended warranty support for 2 years for Rs.3790 from www.shopacer.co.in on19th September, 2020. My product was in warranty which was is going to expire on 23rd of October 2020. After the purchase I received a copy of warranty certificate on my Email. I checked the status of my warranty again online on the acer website but they had not updated the warranty, therefore I asked them to update it as soon as possible. They replied that they have forwarded my complaint to update the status. But even after so many days they have not updated my warranty and neither replied to my subsequent mails. Please help me resolve this issue.
Thank You