Acer India — Harassed no. of times with a defective Acer Aspire Laptop

Address:

Kolkata, West Bengal

I bought an Acer Aspire E3-112M (Sl. No.-UNMSMS1005F0172075) from Lalani e-TECH City, Kolkata on 6th March, 2015. But after some days I faced a problem that my touchpad was going hanged for no. of times. but not the system. External mouse is working fine. when I contact Lalani, they advised me to download the newest driver Acer website. I download and install the Touchpad Synaptic. but the problem was not solved and I did a call log (Call id - 1279716I) at Acer. Your man changed my track pad as it was defected according to him. but after 2-3 weeks the problem began further. Then I did another call log (Call id - 1309052I) and they took it for 3 days under their surveillance. But Now after 2 weeks of their delivery I am facing the same problem with my laptop. The touchpad is going hanged for 3-4 sec. and it jumped vigorously. When I am going to select any item the cursor just bounce back to another area. I am just frustrated with this product. At last I mail you about the incident I faced and facing till now. one thing I also want to say as the laptop preloaded with windows 8.1 how is it possible that there is a OS problem in factory setting mode. your service centre telling me that. Please take it seriously as it is a most important thing that I have to carry daily.